SUMMARY:

Seeking a position as an IT Specialist in an organization that will benefit from my education, knowledge, skills, and experience that will also further my career.

TECHNICAL SKILLS:

Platforms: Windows 7 pro, Windows 10, Windows Server 2012R2 Datacenter, MS Exchange Server 2013, Linux (Mint, Ubuntu, Debian), Mac OS X Sierra v.10.12.5, Office 365 Cloud - based Platform, iOS.

Applications: MS Office Suite 2016, MS Active Directory, Adobe Creative Premium 6, MS Project 2013, MS Visio 2013, Dreamweaver, IBM Rational ClearQuest, SCCM, HEAT, Redmine, Remedy, BMC FootPrints Servicedesk, BMC Asset Core, Pharos, Envisionware, MS SharePoint. PeopleSoft.

Networking: LAN / WAN Administration, VPN, TCP/IP, DNS, VMware Horizon Air, Hyper-V, SMS/SQL, 100BaseT, Ethernet, SecureID, Client Server. Citrix.

Data Communication: Dell Servers, Cisco Routers, Hubs, Switches, Bridges, and NICs.

Tools: /Security LAN Manager, Pointsec, Checkpoint, Firewalls, SSL VPN, SFTP, McAfee / Symantec Virus Protection Software.

Remote Desktop Access: TeamViewer, LogMein, BMC Asset Core, Bomgar.

WORK EXPERIENCE:

Information Technology Specialist

Confidential

Responsibilities:

• Built PC and Mac images for staff and public computers using FOG Project, Linux Clonezilla and Mac.
• Imaged, configure and deploy all Windows and Mac servers, desktop and laptops for the library system.
• Built, configured and deployed ADA compliant workstations for the disabled to use JAWS, WYNN, MAGic.
• Performed Active Directory design and implementation for private and public domains.
• Provided support for production/testing and deployment for new software.
• Performed implementation of server/desktop virtualization and remote access.
• Performed Project Management duties to upgrade 800+ workstations at different branch libraries.
• Monitored and maintain the FootPrints ticketing system for incoming support requests.
• Monitored Daily Foot Prints Nerve Center for faulty, disabled public workstations in the library system.
• Monitored directory infrastructure, GPOs, DNS, DHCP, and file server.
• Provided remote workstation problem resolution for staff and public PCs and Mac computers when required.
• Configured Pharos and Envisionware on PC, and Mac workstation reservation system.
• Worked with IT library team of network/SQL database administrators to support network infrastructure.
• Provided troubleshooting for network, hardware and software issues as they come.
• Installed, configure government security compliance software on staff MVS, iPhones, iPads, Androids.
• Provided phone, in person support to the public and staff users.

Information Technology Coordinator

Confidential

Responsibilities:

• Evaluated network topology to ensure timely and reliable network availability.
• Performed support technician’s workstations configuration.
• Created, maintain, and disable support technician user accounts.
• Ensured appropriate training initiatives for new and existing staff.
• Entered district offices requests into ClearQuest ticketing system and assign to national office claim examiners for resolution.

Confidential

Application developer

Responsibilities:

• Performed manual setup of Confidential at user’s workstations.
• The process includes creating and running a DB2 catalog, creating ODBC/DSN entries, installing the Confidential application, adding user to EN USER table, and testing.
• Contributed to escalate problem resolution by giving in-person, hands-on support to end users when necessary.
• Responsible for adding new assets assign custodian and location; perform physical inventory, reports, searches, surplus, transfers and updates in the US DOL E-Property system.
• Conducted research on desktop products, evaluate and recommend products for purchase.
• Developed and maintain an inventory of all PCs, monitors, printers, air cards and other components and equipment using MS Access and MS Excel.
• Coordinated desktop and laptop computers and peripherals deployment and tracking.

Confidential

Responsibilities:

• Analyzed problems and questions on tickets assigned from DITMS to local IT support for resolution through HEAT system, Tier II, III.
• Collaborated with LAN technicians/network administrators to ensure efficient operation of the program’s desktop computing environment.
• Performed network administration and monitor local program servers.

Confidential

Responsibilities:

• Worked with analysis and development staff to answer questions and resolve issues.
• Provided updates to client on open supports requests.
• Provided client daily an overnight refresh status reports and data investigation and correction using internal resources, web links and SQL.
• Developed and document technical support procedures.
• Configured and synchronize blackberries for government users.
• Performed troubleshooting and support software applications as needed.

LAN Support - Team Lead Help Desk

Confidential

Responsibilities:

• Responsible for helpdesk analysts’ coverage schedule.
• Ensure that work is assigned to the appropriate personnel and provide advice, guidance and direction to the team.
• Responsible for ensuring that employees are supported in conducting their duties. Monitors and controls the workload of individuals within the team.
• Possess the ability to build strong and effective work relationships within the team, with other teams and with users across BLS.
• Performed systems administration to create user accounts for network access in Active Directory based on specific requests.
• Actively monitor helpdesk calls and email for incoming requests.
• Created desktop and laptop images for various PC models based on NIST and agency requirements; perform PC /Laptop imaging ensuring that machines contain standard BLS software and security controls.
• Perform system security audits for antivirus software performance at workstation level.
• Perform software deployment through SMS; create, edit, reset, unlock LAN user accounts using Active Directory; provide users with PKI certificates using ENTRUST security manager, and VPN training for remote access; create, edit, reset Citrix-Webmail user accounts; tested/installed encryption software.
• Monitor agency wide networks through Netcool Internet Service Monitoring system.

Computer Systems Analyst - Help Desk

Confidential

Responsibilities:

• Provided Intranet Quorum software help desk support to the Senate, Federal State and local governments.
• Processed incoming help desk support calls, and e-mail to assist customers with problem resolution, opening and closing calls in Lotus Notes.
• Support included connection to customer network via SSL Cisco VPN, Juniper, Checkpoint, pcAnywhere, Citrix and NetMeeting.
• Performed software upgrades and updates to clients systems, install ODP driver, hot fixes, and configure IIS.
• Tested new IQ versions, submit entries to knowledgebase and task requests.

Software Support Tech

Confidential

Responsibilities:

• Provided Digital Dining technical Support to dealer technicians in the field with installation, setup, software conversion, upgrades, and patching.
• Configured, tested and deployed SSL, SFTP.
• Troubleshoot software, hardware, and network problems.
• Maintained a knowledge base developed in house to keep track of daily support calls, document problem and resolution.
• Followed-up dealer techs on problem resolution.
• Tested site data for bugs, document and report them to management for review.
• Analyze site database for credit card posting problems, and server configuration.

Fire and Security Systems Tech

Confidential, Dulles, Virginia

Responsibilities:

• Branch IT support, perform workstations software and hardware installation, and troubleshooting, network domain resolution, desktop and laptop support.
• Server hardware and software installation for security system and access control.
• Configured, tested and deployed firewalls.
• Configured, programmed and troubleshoot access control systems in NT4 server, 2000 server, at government.
• Fire alarm system programming, wiring, download and troubleshooting.
• Pentagon fiver fire alarm network system monitoring, maintenance troubleshooting, and inspection.
• Perform fire and sprinkler system inspections.