Service Desk Analyst Resume
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Chesapeake, VA
SUMMARY:
- Strong background in computer networking, hardware, software and troubleshooting
- PC Building/Repair, Customization, Cooling Solutions, PC Components
- Accurate keyboarding skill of 60+wpm; fax; multi - line phones
- Superior customer service, organizational and communication skills; multitasking capabilities; self-motivated; excellent team participation
TECHNICAL SKILLS:
Computer Proficient: Microsoft Office up to Office 2016/Office365, All Versions of Windows up to Windows 10, VMware and Mac OSX
EMPLOYMENT HISTORY:
Service Desk Analyst
Confidential, Chesapeake, VA
Responsibilities:
- Provide Technical Support for Multiple Companies/Contracts
- Provide Software Support in various Windows Environments (Windows XP - Windows 10+)
- Escalate Cases as required and discuss cases with Tier 2 and Team Leads, as well as, On-Site Personnel
Help Desk Analyst
Confidential, Chesapeake, VA
Responsibilities:
- Provided Technical Support for the Pharmaceutical Industry
- Provided Hardware Support including Broadband, including Mobile Devices
- Provided Software Support in a Windows Environment and Proprietary Applications
- Escalated Cases as required and discuss cases with Level 2 and Level 3 Support
Service Desk Analyst
Confidential, Norfolk, VA
Responsibilities:
- Administered and Updated Contact Information for individual users via Active Directory.
- Troubleshooting Software Applications including Government Legacy Applications
- Troubleshooting Hardware Issues, Computer, Printers, VOIP and Fax
Customer Sales Specialist
Confidential, Chesapeake, VA
Responsibilities:
- Performed Weekly Inventory
- Made sure all displays were in working order
- Assisted customers with their product selection
- Showed customers how to use their selected product
- Helped other employees and management with technology related situations
Assistant Warehouse Manager
Confidential, Chesapeake, VA
Responsibilities:
- Assisted Manager with daily tasks
- Managed a team of 5 and a contracted group of 4 Employees
- Daily count of the companies’ vast inventory
- Scheduling of employees and deliveries and ensured customer satisfaction
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