IT Specialist/ Desktop Support Resume Washington, DC - Hire IT People

SUMMARY:

Result driven self - motivated and highly dependable certified IT professional with over 7 years of extensive experience in computer support technology, Active team player with excellent communication and problem solving skills looking for a transition into a full time position that utilizes my excellent customer service skills and adequate technical skills and experience. I desire advancement opportunity and growth with a progressive organization.

TECHNICAL SKILLS:

Hardware/Networking Protocols: Snort IDS, Cisco PIX Firewalls, Routers, Switches/Hubs, Compaq, Intel Servers, IBM, Confidential, Gateway, DSU / CSU (TI ESF CSU ACE), TCP/IP, HP Printers (4000series, 4250, 4500, 5si, 8000series), Xerox WorkCentre, Toshiba e-studio XPS, HP PCs & Laptops, Faxes & Copiers, Handheld Devices (Android & IP Phones, Blackberry, iPad, iPhone), RIP, OSPF, IGRP, EIGRP, Frame Relay, IGRP, Static Routing, IPV4/IPV6), Server DHCP, DNS, Telnet, TFTP, FTP, Configuration VPN, VLAN, VOIP

Software/Applications: Microsoft Office (2003, 2007, 2010), Lotus Notes, MS Project 2007/10, MS Visio, Internet Explorer, Mozilla Firefox, Google Chrome, Acrobat Reader, Outlook, Symantec Endpoint Protection; IDX Web, Midas, centricity EMR, Ericom PowerTerm, Quality Management title21, Xcelera Philips, Medconnect, BMC Remedy/Service Desk Express(aka,Magic),e-commerce system, IT infrastructure Library(ITL)

Operating Systems: Windows Server 2003/2008 R2, Windows Vista, Windows 8, Confidential, Windows 10, Windows XP, Windows NT, Windows 2000, Mac OS, Linux/Unix

Information Security: Cryptography including PKI, Encryption and Authentication (AES, RSA, WEP, WPA, AES 256, PGP), Symmetric and Asymmetric Key Encryption, and Cryptographic protocols (SSH, IPSEC, SSL, HTTPS, PPTP), Network Access Control (Installs,implements,maintains solution that classify,clarify,compliance and control to prevent unauthorized access to internal networks and process and review network firewall rule exception requests to ensure the request meets policy and perimeter standard. Security scans (validate security scans for requested public facing applications to ensure there are no open vulnerabilities requiring mitigation. Implements or adjusts pertinent network firewall rule. Security information and event management, identifies, evaluate, recommends, and implements information security tools. Implements and maintains an enterprise network traffic visibility trough analyzing wired data, flow data and machine loggings events .Responds to systems and network security incidents (system compromise, loss of confidentiality, authentication problems )

PROFESSIONAL EXPERIENCE:

IT Specialist/ Desktop Support

Confidential, Washington, DC

Support over 10000 end users on hardware, and software
Remote LAN/WAN
Internet Access, LAN/WAN troubleshoot
Troubleshoot network printers and USB printers
Replace printer’s maintenance fuser kit
Monitor Remedy to resolve issues
Map user share drives
Install signature pad Topaz, Install Lotus Notes
Install new network printers and USB printers
Team member in setting up the new Orthopedic department (computers, laptop, printers, and scanners)
Assets Management inventory of old and new PC’s, laptop, printers, and other devices
Experience utilizing and supporting virtual environments, SCCM, Active Directory and Citrix mobile solutions
Back up users data and copied to new PC
Image laptop and desktop with Medstar image
PC refresh
Troubleshoot post migration issues such as missing Citrix applications
Work with vendors to install applications such as Dragon, Nemo-Q, Vue-Track
Scan second barcode to set the beeper level

IT Specialist/Customer service representative

Confidential, Fulton, MD

Ensured effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure and that adhere to organization standards.
Support the Health Care Reform Plan.
Provide Tiers 1 and Tiers 2 support to Confidential members: Password reset, website support, system support and troubleshooting.
Kept current on IT developments, recommending upgrades in hardware and software systems as appropriate.

IT Specialist/Consultant

Confidential

Installed, configured, and upgraded software on different computers;
Worked on different tickets as posted by the users and
Conducted hardware moves and installs to include printers, CPUs, and monitors.
Confidential and PCs refresh
Back up users data and copied to new PC

Help Desk Support

Confidential, Hanover, MD

Managed, installed, serviced and maintained IT equipment for the organization.
Provided first-level technical support for the company IT infrastructure supporting an average of 25+ employees.
Troubleshot hardware, software and connectivity issues including internet/LAN connectivity for computers and other peripherals. Designed and installed the company’s LAN based on the Windows Server 2003 Environment.
Escalated issues as needed and maintained communication with customers and technical support team

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It Specialist/ Desktop Support Resume

Washington, DC

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