SUMMARY:

• Highly motivated, personable Staff Specialist providing administrative and program support to senior - level managers.
• Recognized for enhancing productivity through exemplary operational, customer service, and project management support.
• Detail oriented and efficient with very strong problem-solving with administrative and software issues, analytical, interpersonal, and communications skills.
• Record of accomplishment prioritizing work, managing multiple tasks and projects, and meeting time-sensitive deadlines.
• Presentation experience, Cross functional team leader and in-depth knowledge administrative and agency policies.

EXPERTISE:

• Human Resources Business Communications
• Financial/Budget Administration Research/ Briefing Materials
• Records Management ( Confidential ) Domestic/ International Travel
• Electronic/Paper File Management Procurement Request
• Calendar/Scheduling Customer Service/ Liaison Affairs
• Computer Systems Database Management

TECHNICAL SKILLS:

Computer Expertise: Microsoft Outlook 365, Human Resources Line of Business, FPPS, Access, Lotus Notes Calendar and Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, A+, MCSE, Federal Government Travel Manager & Administration, Peopleplus, Typing Speed 75wpm, Correspondence Management System, Gov Trip, Concur, Financial Data Warehouse, Microsoft Office 365, Microsoft Office 2007 & 2013, COR Training.

EXPERIENCE:

Program Analyst

Confidential, Washington, DC

Responsibilities:

• Develop communication and outreach products; and written procedures and guidance
• Support Agency personnel who implement records and information management as an Agency asset;
• Assist with the Essential Records Data Call; Support the development of the Senior Agency Official ( Confidential ) annual report
• Work with Records Liaison Officers ( Confidential ) to process the annual move of permanent records to the National Archives and Records Administration ( Confidential )
• Assist NRMP, OGC, and Confidential in lifting of the Tobacco Industry Litigation ( Confidential ) freeze by identifying records for destruction
• Assist with briefings and presentation materials
• Support the Headquarters Records Officer in organizing and managing the SF135 request for transfer or records to Confidential and associated box lists

Office Manager/Staff Specialist

Confidential, Washington, DC

Responsibilities:

• Planned and managed administrative procedures and regulations, operational plans and on all matters relating to the conduct of civil and administrative enforcement activities relating to the remediation/clean-up enforcement program.
• The nationally significant or precedent cases are developed or managed in cooperation with Regional offices and the Confidential . Planned, prioritized, and coordinated administrative operations and workload with program clerical, secretarial, and administrative personnel to ensure quality and accuracy, and meet deadlines.
• Maintain calendars for the Division Director and Deputy Division Director.
• Plan and arrange meetings, conferences, and briefings.
• Compiles and organizes data and researches and collects background material needed for meetings, conferences, preparing reports/briefing papers or correspondence or other activities of the office. Arranges for conferences, planning all aspects and following up with responsible parties to ensure they are prepared, based on commitments or directives by the supervisor. Prepare background information and agendas.
• Arrange domestic and international travel; process travel documentation.
• Independently plan, manage, coordinate and track multiple, concurrent projects and tasks daily.
• Receive visitors and callers.
• Troubleshoot and resolve administrative issues.
• Maintain administrative and operational action items.
• Gathering and summarizing information to recommend changes in administrative processes and procedures.
• Coordinate the flow of critical legal correspondence. Review incoming reports, critical correspondence, and other documents to identify significant management concerns that the organization must address.
• Carry out projects to aid the organization in program planning, measurement, or progress evaluation .
• Coordinates activities within the Office's Staff that facilitates the Office's regulatory functions in line with the Office's strategic goals.
• Determine need for new policy/procedures.
• Work on teams with staff from other technical specialties.
• Attend meetings with or for senior management.
• Directly supported an SES-level executive.
• Carry out projects to aid the organization in program planning, measurement, or progress evaluation .
• Communicate daily with all levels of staff.
• Explain administrative policies, procedures, regulations and policy to a wide range of individuals. Prepare briefings, materials, accomplishments for SES Director and programmatic data to assist in developing recurring or special reports .
• Complete high priority and special assignments which encompass a wide variety of issues involving sensitive and confidential matters and are characterized by complex or ambiguous subject matter. Researching and applying administrative policies and guidelines .
• Apply comprehensive knowledge of the supervisor's policies and views on significant organizational matters, current issues and social obligations to support development of public speaking materials and presentations and to provide timely, accurate information to internal and external contacts.
• Conduct research and prepare reports, briefings, letters, and other communications for senior-level staff.
• Update and assist Division/ Deputy Director with the status of Inbox Management Consolidate weekly reports for the upper management office and sending it to the special assistant.
• Use variety of software applications to maintain files, records, to create, format business correspondence and legal documents that are grammatically accurate and error-free. Developing documents in support of administrative operations .
• Assist staff with People Plus entries, runs biweekly report for managers to validate that time is entered, attested, and verified. Set up automatic reminders for managers to approve time on their calendar.
• Assist managers and staff with Microsoft 2007 Word, Excel, and PowerPoint. Order and maintain office supplies for the Interoffice, and division.
• Maintained subject matter files. Researched, extracted, and compiled data for supervisors and staff. Received, reviewed, summarized and ensured the accuracy of preliminary and final reports. Compiled and summarized data in tables, charts, reports or other formats for oral and PowerPoint presentations.
• Maintained special records for program staff. Established new files to improve the efficient operation of the office.
• Friday Files- Organizing Director and Deputy Director office files.
• Participated on the Technology Team
• Volunteering to support another office two days a week Office of Civil Enforcement ( Confidential ) with input of Scout Information, Attending Confidential IO meeting, Peopleplus, legal documents and research cases using Confidential, Office Director and Deputy Director calendar, Bank Card, travel, reorganizing office, and training sees.
• Maintaining and supporting the Confidential division which consist of three program offices when administrative staff.
• Supporting Confidential IO which is higher executive office under the Confidential Administrator as needed.
• Microsoft Office trainer for Confidential division

Program Analyst

Confidential, Washington, DC

Responsibilities:

• Process SF-52 for recruitment and placement within the Confidential division.
• Write and modify position description for all vacancies which include permanent, Confidential program, Market Skills Placement, and complete analysis of job by percentage of duties.
• Respond to complex staffing inquiries, resolve problems and communicates with all levels of management from Division Director, Deputy Director, Branch Chief and upper management in OA and OARM.
• Conducts reviews of Confidential operations to determine organizational, and internal budgetary needs, including contract and personnel related actions.
• Prepares recommendations for senior management; implements adopted proposals.
• Supports coordination efforts within the Office of Administration.
• Coordinates and manages administrative support staff and efforts for Confidential.
• Alternate monitor of the budget. Monitors the budget on a regular, timely basis to ensure smooth flow of procurement process and coordinates with project officers of Division prior to inclusion of administrative provisions when accomplishing solicitations, following Agency policies and guidelines for their administration.

Staff Specialist

Confidential, Washington, DC

Responsibilities:

• Independently plan, manage, coordinate and track multiple, concurrent projects and tasks daily.
• Receive visitors and callers.
• Troubleshoot and resolve administrative issues.
• Maintain administrative and operational action items.
• Coordinate the flow of critical legal correspondence.
• Determine need for new policy/procedures.
• Work on teams with staff from other technical specialties.
• Attend meetings with or for senior management. Prepare summary notes.
• Maintain calendars for the Division Director and Deputy Division Director.
• Plan and arrange meetings, conferences, and briefings.
• Prepare background information and agendas. Arrange domestic and international travel; process travel documentation.
• Prepare and submit training forms (SF-182) for the Director and Deputy Director.
• Secure registration and payment in a timely fashion.
• Submit staff members training to POS and secure registration and payment when necessary.
• Use variety of software applications to maintain files and records and to create and format business correspondence and legal documents that are grammatically accurate and error-free. Assist staff with People Plus entries, runs biweekly report for managers to validate that time is entered, attested, and verified. Set up automatic reminders for managers to approve time on their calendar. Assist managers and staff with Microsoft 2007 Word, Excel, and PowerPoint.
• Order and maintain office supplies for the Interoffice, and division.
• Maintained correspondence files. Researched, extracted, and compiled data for supervisors and staff.
• Received, reviewed, summarized and ensured the accuracy of preliminary and final reports. Compiled and summarized data in tables, charts, reports or other formats for oral and PowerPoint presentations.
• Maintained special records for program staff. Established new files to improve the efficient operation of the office.
• Friday Files- Organizing Director and Deputy Director office files.