IT Helpdesk Technician Resume Arlington, VA - Hire IT People

SUMMARY:

Looking for employment as a Technical Support, Help Desk Specialist, Quality Control Technician or Dispatcher in the public, private or government sector.

SKILLS:

Export - Import, Procedures, Backup &Recovery, Performance Tuning
Troubleshooting Computers, Printers
Remedy Ticketing system and active directory (Managing User and Computers)
Windows XP, Windows 7, Windows 8.1, Windows 10
Reimaging with Norton Ghost
Computer Hardware and Software

PROFESSIONAL EXPERIENCE:

Confidential

IT Helpdesk Technician, Arlington, VA

Responsibilities:

Troubleshooting hardware/Software issues namely desktops, printers and peripheral devices.
Install/upgrade Windows Operating Systems when the computer is defective or has a Confidential and becomes inoperable.
Resolve network related issues by troubleshooting connectivity, inspecting the network cable and conducting loop back testing and checking IP addresses.
Provided support (on site/through email and over the phone).
Ensured that the anti-virus software is routinely updated and functioning.
Helped users and clients identify and resolve issues on a regular basis and escalated issues to the proper help desk associate when necessary, all within a timely manner
Assist in formulating Standard Operating System (SOP) that provides step by step instructions for troubleshooting techniques and maintenance agreements.
Managing and maintaining users’ databases (Workstation names associated with users, location and type of device, etc)

Confidential

Administrative Assistant, Fairfax, VA

Responsibilities:

Provide excellent customer support and assistance through the telephone, email and in person
Responsible for creating training manuals and training new employees
Proficient in I.T. applications such as Microsoft Office, Emails, and iCare
Update records in database for residential and commercial real estate properties.
Conduct data entry for current and prior years on for tax relief, exemptions, appeals, Confidential ’s, rezoning’s and Disabled Veterans applications in iasWorld database.
Improved records management and tracking system of the various tax relief applications
Troubleshoot local, group, and network printer issues.

Confidential

Research Assistant, Richmond, VA

Responsibilities:

Responsible for entering and summarizing data into Excel worksheets that concerned participants and clinician’s reports.
Prepared, scored, and entered assessments using program software such as SPSS and REDCap.
Reviewed and edited manuscripts as well as thesis papers for graduate students as well as other journals such as JAD (journal of affective disorders).
Presented at the symposium for undergraduate research and creativity fair and was published in two journals.

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It Helpdesk Technician Resume

Arlington, VA

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