Customer Service Representative Resume Carson, CA - Hire IT People

PROFESSIONAL SUMMARY:

Exceptional leader talented at p roject management, t ax accounting, and customer service. Technically - savvy with outstanding relationship building, training and presentation skills.

SKILL:

Budgeting and finance
Project Management
Self-motivated
Strong verbal communication
Extremely organized
Team leadership
Data Management
MS Office & Project
Invoicing
Act 2000 CRM
Japanese
MS Access queries and databases
CICS, IN
Customer Refunds
IBM Notes
Adobe Acrobat
PeopleSoft
Automotive Sales/PropertyTax
Salesforce
Real Estate
M3 - Shipping software

WORK HISTORY:

Customer Service Representative

Confidential, Carson, CA

Responsibilities:

Process Approvals, Shipping, Exchanges, and Quotes

Associate Administrator

Confidential, Torrance, CA

Responsibilities:

Process and submit batches to accounting and pay sales orders; pay Fedex shipping bills
Update monthly sales totals
Pay invoices
Close repair orders
Pentagon and SAPLINK software proficiency
Create closing reports

Personal Property Tax Analyst

Confidential, Torrance, CA

Responsibilities:

Researched and analyzed Personal Property Tax inquiries from internal and external customers
Contacted local taxing jurisdictions (as needed) to resolve customer disputes
Properly documented accounts in Salesforce CEP with research results
Filed abatements using Access database for MA, CT, and VA
Managed all property tax customer refunds and applied them to the customer’s accounts accordingly

Data Entry Clerk

Confidential, Compton, CA

Responsibilities:

Data entry, filing, and typing documents

Sales and Property Tax Accountant

Confidential, Torrance, CA

Responsibilities:

Sales and Use Tax Accountant/Personal Property Tax for state and city tax returns

Claims Analyst

Confidential, Torrance, CA

Responsibilities:

Supported extended warranty claims for Confidential and Confidential

Proj. Mgmt. Admin

Confidential, Torrance, CA

Responsibilities:

Collaborated with Corporate Operations, Information Systems Department, Sales & Marketing, and other domains to track project plans, tasks, and budgets for three companywide projects
Led the Testing phase for hardware/software updates at the nine different regional offices with the Project Manager and Project Team following Honda’s Project Management methodology utilizing MS Project and other documents/systems.
Tracked progress during the testing phase, so the testing would be completed on-time successfully without any issues

Project Manager

Confidential, Torrance, CA

Responsibilities:

Managed multiple language translation projects at the same time in up to 45 different languages for medium to large sized companies in various industries including healthcare, technology, and automotive
Effectively scheduled delivery times with translators and clients to meet strict deadlines for projects as large as 1000 page manuals to projects consisting of 100- twenty page instruction guides in multiple languages
Proofread and coordinated multi-page documents in various languages with the Desktop Publishing group for Quality Control applying 20 different evaluation parameters before delivering the final product to the client
Negotiated pricing with translators to find the lowest-cost, high quality product
Developed and produced translation quotations through translation software databases and complex formulas

Project Lead

Confidential, Mount Shasta, CA

Responsibilities:

On an as needed basis, projects I led were my direct responsibility with company resources available to achieve expected results under limited supervision by company management
Analyzed, researched, and presented data using reports and presentations
Created awareness of the company’s services through corporate communication with various hospital accounts

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Customer Service Representative Resume

Carson, CA

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