Desktop Support Analyst Resume

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Analyst

Managing and supporting hardware, software and VMware virtual machines
Troubleshooting day - to-day user technical issues
Maintaining the company’s phone system
Managing new employee onboarding and terminations
Distributing RSA tokens and VPN access
Keeping user hardware and virtual machine inventory with PDQ Inventory and PDQ Deploy
Managing user and computer accounts in Active Directory and DFS
Distributing user accounts with Windstream web and phone conferencing
Maintaining user and company email accounts in Microsoft Exchange
Changing PowerShell scripts and Task Schedulers to fulfill changes in our system
Updating and deploying software and licenses in Volume Licensing Service Center

Confidential

Technical Writer

Confidential

Help Desk Intern

Confidential

IT Communication Group Intern

Interviewing, writing, editing, and publishing faculty feature articles for UDaily
Updating social media sites and security blogs
Creating and maintain websites using Dreamweaver and Photoshop
Organizing and operating faculty events