PROFESSIONAL SUMMARY:

• More than 15 years of experience with network and system administration, installation and operations.
• Providing end - users with network administration, installation of systems and software, testing and troubleshooting.
• Experienced in maintaining fiber optic networks.
• Expert knowledge in Confidential desktop and laptop computer repair and software installing, Windows and Unix Operating systems to include configuration and maintenance Confidential routers, switches and Confidential Pix Firewalls.experience setup install and configure windows server 2008 windows server 2012 windows server 2016 expereience install and setup exchange server 2007 and exchange server 2016 experence with System Center Configuration Manager SCCM

PROFESSIONAL EXPERIENCE:

Confidential

Computer Tech Support Analyst SR

Responsibilities:

• Provide Tier II support to customers and end users to include the follow:
• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within ;NMCI
• Troubleshoot and repair Confidential laptops and desktop computer systems and configure MS Windows 7/images on user workstations ffice move I move the user and setup their computer at the new location
• Track all tasks and trouble issues via Remedy tracking and ticket software.
• Repair Confidential and Confidential laptop and Desktop Computers
• Repair Confidential desktop and Laptop computer
• Setup and install Mac OS operation system
• Setup and install Microsoft Office on the Mac operation system

Confidential

Computer Tech Support Analyst SR

Responsibilities:

• Provide Ter II support to customer and end users include the following
• Resolve all hardware /software related issue supporting Microsoft Office,Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity
• Setup and configure user Blackberry to sync with Outlook with 2010 email service
• Use Active Directory to manage and setup user accounts within Confidential
• Track all tasks and troubleshoot issues via Remedy ticketing software
• This was a 6 week positions

Confidential

Computer Tech Support Analyst

Responsibilities:

• Provide Tier II support to customers and end users to include the follow:
• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows 7 images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within ;NMCI
• Troubleshoot and repair Confidential laptops and desktop computer systems;
• Track all tasks and trouble issues via Remedy tracking and ticket software.
• Repair Confidential and Confidential laptop and Desktop Computers

Confidential

Computer Tech Support, Alexandria, VA

Responsibilities:

• Test and troubleshoot all Confidential computer systems to include laptops;
• Troubleshoot software configuration issues and operating system issues as they related to setup;
• Track all tasks and trouble issues via Remedy tracking ticket software
• This was a temp position setting up user at the new mark center

Confidential, Fort belivor, Va

Computer Tech Support Analyst SR

Responsibilities:

• Provide Tier II support to customers and end users to include the follow:
• Resolve all hardware/software related issues supporting Microsoft Office, Microsoft Outlook, and Adobe.
• Setup and configure network printer and network connectivity;
• Setup and configure MS Windows XP/Vista images on workstations;
• Setup and configure user Blackberry to sync with Outlook 2007 email service;
• Use Active Directory to manage and setup user accounts within HQAMC;
• Troubleshoot and repair Confidential laptops and desktop computer systems;
• Track all tasks and trouble issues via CA Unicenter tracking and ticket software.

Confidential, Richmond, VA

Computer Technician

Responsibilities:

• As a Confidential Certified Technician my duties were as follows:
• Test and troubleshoot all Confidential computer systems to include laptops;
• Troubleshoot software configuration issues and operating system issues as they related to setup;
• Repaired and refurbished hardware, memory, motherboard, video cards, hard drives, LCD screens, modem cards, wireless cards and setup routers on Confidential Computers;
• Repaired Confidential laser printers as required
• Opened and closed tickets as required
• Established and maintained great customer relationships.

Confidential, Washington, DC

Computer Specialist

Responsibilities:

• As a Computer Specialist my duties were as follows:
• Set up and installed new operating systems for Hewlett Packard ( Confidential ) and Confidential desktops and laptop computers;
• Configured and maintained the Confidential HQ computer systems once updated to Windows 2000 Network;
• Tested and resolved configuration issues for Confidential, Apple, Windows XP, and Confidential OS 10 operating systems
• Troubleshoot and tested new system configurations and performed data transfers as necessary.
• Met all migration deadlines.

Confidential, Fairfax, VA

Logistics Technician

Responsibilities:

• Managed and controlled the re-supply of electronic components and equipment for cable upgrades;
• Monitored the deployment and use of components in the field;
• Filed daily reports of contractors in the field to the Virginia Department of Transportation.

Confidential, Quantico, Va

Computer Technician

Responsibilities:

• Setup and installed new Confidential desktop computer systems;
• Configured and upgraded computers on the Marine Corps Windows 2000 Network;
• Troubleshoot and tested network configurations;
• Tested new data transferred to new Confidential computers.

Confidential, Reston, VA

Network Engineer

Responsibilities:

• Tested, configured and maintained Confidential 7206 and 4500 routers, Confidential 7507 backbone router, ASCEND 85 pipeline DSL router, SAMSUNG ATM switch via loop-backs, NORTEL SA600 SHASTA wireless ATM Radio Switches, the Confidential switch using the ping commands, Samsung cards and ports on the switch, DSLAM for customer DSL connections, and the customer’s Confidential 1720 router.