Jr. System Analyst Resume Rockville, MD - Hire IT People

SUMMARY:

highly innovative IT self - starter with experience problem solving and innovating with teams to deliver efficient solutions.

PROFESSIONAL EXPERIENCE:

Confidential (Rockville, MD)

Jr. System Analyst

Provided technical support via telephone, e-mail, and in-person, to Federal Government customer
Provided first-level support solutions for hardware, software, and applications, or escalated to Tier II as necessary.
Collaborated with IT team and vendors to provide excellent customer service.
Reported any server or application outages
Consulted with lead technicians to resolve user problems as necessary

Confidential (Rockville, MD)

Sales Associate

Delivered excellent customer service that ensured ongoing sales and high levels of customer satisfaction
Answered phone calls with various customers to answer any product related questions
Worked with customers to determine their needs and then recommend the right product to solve the customer's problem
Ensured that the product presentation area is clean and organized

Confidential (West Palm Beach, FL)

Help Desk Support

TECHNICAL SKILLS:

HTML, C++, basic Java & JavaScript, Data Entry, Windows - OS, Server, and Mobile, Active Directory, Microsoft Office Suite, Bootstrap 3, GitHub, Microsoft Visual Studio, Linux, Apple OS X, VMWare Workstation, networking, network security, hardware build and troubleshooting