Relocation IT Support Specialist Resume

SUMMARY:

I would like to learn new technology techniques to meet business objectives and support growth to obtain a career - related experience.
IT Support Specialist, Confidential
Established a Commander Center (CC) for the Graduate Research Fellowship Program (GRFP) at the Confidential (NSF).
The commander center supported virtual panels (meetings) through WebEx with panelist (participants) from all over the world including Antarctica.
Provided technical support to panelist through the WebEx application, by phone and email
Subject matter expert with the trouble shooting of WebEx issues for meetings at the organizational level.
Provided technical training to CC staff and technical support to panelist for WebEx, SharePoint, and Fastlane.
Documented CC tickets/resolutions, and provided technical assistance to over 500 panelists daily.
Worked with Cisco daily to capture any new and existing software issues with WebEx.
Developed mitigation plans in case of technical failures
Performed set-up, break-down, and transport of agency equipment on an as-needed basis.
Developed the imaging requirements for the 60 machines used in the virtual panels.
Supported 50 panels, which consisted of 2200 panelist that reviewed over 20,000 applications in pursuit of award money for higher education.
Analyzed past CC technical issues and developed a knowledge base in SharePoint to allow quick access to information.
Collaborated with technical teams to develop tip sheets and user guides for WebEx, SharePoint, and Fastlane.

PROFESSIONAL EXPERIENCE

Relocation IT Support Specialist

Confidential

Imaged desktop & laptop software for over 2000 users and participated in diagnosis & technical support
Corrected network connectivity problems and configured iPhones, iPads & Androids.
Diagnosed, configured, repaired and preventively maintained multifunction network printers and scanners
Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs.
Critical participant in inventory management & recovery and provided technical support for Help Desk staff
Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queue
Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies

It Support SPECIAILILST

Confidential

Upgrading image from Windows 7 to Windows 10 and providing other technical support for PC hardware/software issues.
Maintained computer storage inventory.
Configured and troubleshoot PCs and local networks and organized meeting labs.
Provided technical support for PC hardware/software issues and faculty/student inquiries. Maintained classroom inventory and local networks.
Responsible as a tech support, providing helpdesk analyst support, and providing service repairs for hardware and software related issues.
Inputting user related issues into the ticketing system for accountability and statistical data.

Confidential

Help Desk Support Analyst

Provided customer assistance with routine inquiries and problems such as software, hardware, and network operations.
Responded to and diagnosed problems through discussions with users including but not limited to problem recognition, research, isolation, and resolution steps.
Resolved innumerable problems assigned to second level support, senior operator or supervisor.
Conducted quality assurance monitoring for users as well as adherence monitoring of governments regulations.

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