IT Service Desk Specialist Resume

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Desk Specialist

Responsibilities:

This position supports, monitors, tests, and troubleshoots all hardware and software problems. Works with applications and operation system support personnel to install hardware and software products for local and remote users.
Member Services Team Lead - Supervise weekend staff. Communicate with weekday staff. Create break and lunch schedule. Take Supervisor calls. Act as a Supervisor on Duty for MeridianRX, Confidential and any other Confidential Management, Confidential Staff on site during weekend shift. Perform trainings for all weekend staff. Complete audit and production meetings with Weekend Specialists, including coaching and mentoring.
Virtual Rep- Assist in clearing out all of the emails, fax queues, and To-do queues for both Confidential and Medicaid. Assist in clearing out authorization fax queues. Process mail and LiveChat. Forward interoffice mail to the correct department. Receive and hand out mail to other virtual reps. Train other reps on the process of both Confidential and Medicaid faxes and mail.
Member Service Clerk - In change of clearing out the fax queues and To-do Queues. Responsible for distributing mail and filing mail and HRA. Responsible for PCP termination and changes.
Member Service Rep- Assist member with any question’s that they have, and transfer them to the correct phone Queues if needed. Worked on inbound calls, outbound calls, and LiveChat.
Confidential ’s Pizza Delivery Driver.

Confidential

News Director

Responsibilities:

Collected dates of events around campus to create a 3 minute radio spot each week. Produced three Radio Shows. Helped run public relation events.
Sports Bite Assistant - Assisted in the production of the weekly recording of sports events around campus. Assisted in the creation and production of weekly commercials.
Sports Photographer-Take photographs at sporting events
Board Operator- Operated the Radio for Broadcasted sport games. Conducted a Mid-Game Recap
Radio Show Producer- Ran the Control Room for Radio Shows. Hosted and Produced Radio Show.
Lakeside Assembly of God:
Technical Operator - Ran the all the technical aspects for church services; Soundboard, Cameras, lighting. Created PowerPoint slides for sermons.
Marching Band Section Leader: Cousino High School and Adrian College
Oakridge Market:
Stock/Cashier- In charge of keeping the store stocked. Ran the Cash Register. Help with Customer Service