Computer Technician Resume Washington, DC - Hire IT People

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals.
Works well independently, or in a group settling providing all facets of computer support.
Working knowledge of networking devices and printers.
Knowledge and understanding of numerous software packages and operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
Excellent analytical and problem solving skills.

KNOWLEDGEABLE AREAS:

Office
Virus/spyware removal
Desktop/Laptop repair
Kentico
Multiple applicatio ns
Operating system installation
Datacap & DIMS
Testing Applications
Documents preparation
Application testing
SharePoint 2010/2013
Windows Server 2008/2012
Ports and Protocols
Microsoft Excel
LANDesk Remote Control
ServiceNow ticketing system
System restoration
Windows XP/7 Migration
System Backups
Spiceworks ticketing systems
SeamlessDoc
Goverlan
Imaging
Windows OS troubleshooting
Active Directory
Switches/routers
Hardware and Soft ware Installation
Windows 7/10 Migration
Remote Assist Launcher tool

EXPERIENCE:

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed Windows XP/Vista/Windows 7
Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
Active Directory - Resetting user accounts and Passwords
Assisted in creating a classroom infrastructure of 30 laptops.
Assisted in creating a classroom infrastructure of 25 desktops.
Migration of Windows 7/8/8.1/10.
Provided laptops to loaners for clients.

Confidential, Washington, DC

Intern

Responsibilities:

Created spreadsheet and calendar using Microsoft Excel 2010
Assisted with on-site support at D.C’s service centers.
Assisted in testing new applications
Remoted into and troubleshooted users’ computers using LANDesk
Resolved worker’s issues dealing with Datacap and DIMS
Shadowed workers in daily routine
Entered data using QC Inquiries- Smartsheet
Created government forms using SeamlessDocs
Assisted with help desk and resolving tickets in Remedy

Confidential, Washington, DC

Service Desk Technician

Responsibilities:

Answer incoming customer calls and provide assistance by phone in a friendly and professional manner
Provide a consolidated point of contact for providing Tier I technical support to FAS employees
Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
Work from ServiceNow ticket queue to complete work orders in a timely manner to meet department and customer service objectives
Develop and maintain knowledge of FAS computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service
Migrated over 750 computers from Windows 7 to Windows 10
Install, configure, and troubleshoot FAS applications such as Webex, COAST, Citrix Receiver, Visio
Install and configure ArcGIS applications for Developer laptops
Asset tracking of imaged, loaners, and telework computers
Backuped employees’ personal and work data before imaging
Configuration of user’s computer after image
Assisted with user training of Windows 10 OS
Recover user’s C drives using Microsoft BitLocker Administration and Monitoring console
Reset passwords, updated user’s accounts using Active Directory
Remote into user’s computers via Skype for Business and Goverlan
Mapped user’s network drives
Connect laptops to remote server and initiate image process

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Computer Technician Resume

Washington, DC

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