Customer Support Resume

SUMMARY:

Great planning and organizational skills, Ability to solve problems
More than five years of extensive experience in providing excellent customer service
Knowledge of administrative and clerical procedures and systems.
Excellent ability to communicate effectively, both orally and in writing.
Excellent at time management and general accounting principles.
Complete knowledge of supplies, equipment and services ordering and inventory control

TECHNICAL SKILLS:

Microsoft Word, Excel, Access, PowerPoint, Outlook.

WORK EXPERIENCE:

Confidential

Customer Support

Responsibilities:

Provide remote administrated desktop and software support using Remote Desktop on workstations.
Provide training and support to customers of hardware, applications, and web base applications.
Verify security and reset of passwords for network infrastructure.
Logged and Tracked calls received using a Windows XP and/or 7 desktop systems running a web - based ticketing system.
Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors, application developers, and remote facility infrastructure teams.

Confidential

Technical Support

Responsibilities:

Installing and configuring computer systems;
Monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems
Finding solutions to problems and fixing a major fault on the operating system setting up and repairing PCs, Macs, printers
Managed assets inventory and deployed desktop images to end users

Technical Support

Confidential, Washington, DC

Responsibilities:

Responsible for the maintenance, repair and installation of personal computer and network hardware and software;
Reviewed, maintained and performed upgrades to existing personal computer systems.
Troubleshooting system and network problems
Troubleshoot by responding to user reports about service interruptions, analyzing network logs to locate the source of a problem and applying an appropriate solution setting up and repairing PCs, Macs, and printers

Supervisor Customers Service

Confidential

Responsibilities:

Provided exceptional customer serviceHandle customer inquiries, complaintsBilling Questions and payment extension
Resources for Problem resolution and design best-option solutions.
Resources for Problem resolution and design best-option solutions