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Client Services Technician Resume

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Jersey City, NJ

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PROFESSIONAL SUMMARY:

Client - focused Desktop Support Administrator with 5+ years of experience with strong ability to effectively multitask and deliver exceptional customer service to end-users.

TECHNICAL SKILLS:

Computer Skills: MS Project Manager, VMware applications, PDQ Inventory, PDQ deploy, Active Directory, Cisco Any connect VPN, Norton Symantec Ghost, Sophos, Malwarebytes, Spybot GoToAssist Expert, Carbon Copy Cloner, Deploystudio Runtime, ITIL Service-Now, Adobe, Kaseya VSA, TeamDynamix. Google, Kaspersky, Team Viewer.

Hardware: Dell / HP desktops and notebooks, iPads, iMac, Android Tablets, Printers, Scanners, Digital Projectors.

Platform: Windows XP, 7 / 10, Mac OS, Android, iOS

Key Skills and Abilities: Delivering Excellent Customer Service, Managing Vendor & Supplier Relations, Intern Supervision

WORK EXPERIENCE:

Confidential, Jersey City, NJ

Client Services Technician

Responsibilities:

  • Provide daily technical support for 700+ users to ensure proper usage and maintenance of campus technology.
  • Oversee deployment of Cyber Security Lab and ensure that periodic tasks are completed by each team member.
  • Build strong relationships with IT staff, Clients, vendors and third party contractors to get information on existing products, replacement parts and technical support issues.
  • Coordinate and implement transition of Windows Operating system from windows XP to Windows 7 by communicating with Clients to set up schedules to replace old desktop with new desktops.
  • Instruct students in Freshman Seminar courses on access and proper use of various technology systems.
  • Train and supervise team of interns and work-study students to provide excellent customer service and IT support.
  • Mange installation of Thin Client software on repurposed desktops using VDI blaster by Confidential .

Service Desk Technician / Client Services Technician

Confidential

Responsibilities:

  • Distribute, update and maintain new and existing computers in labs, offices and lecture rooms as needed.
  • Create and manage inventory of new software programs, PCs, Macs, and printers.
  • Daily use of ITIL Service-Now and TeamDynamix for work-orders requested via phone, email or client Portal.
  • Perform Confidential VoIP phone troubleshooting and program phone with correct info (VLAN, IP, etc.)

Confidential

Technician Support Intern

Responsibilities:

  • Manage and maintain a computer lab consisting of 32 workstations
  • Configure basic networking setup by reimaging and reinstalling Windows OS
  • Troubleshooting problems with network printers, Mac Notebook, and desktop/laptop PCs

Confidential, New York, NY

LAN Admin Intern

Responsibilities:

  • Troubleshoot issues on Users' PC's pertaining to Paperless Office System (POS), Intranet access, Email, Signature Pads, local and WMS/POS printing and operating systems
  • Provide general support to Confidential, Confidential and Medicaid Model Office Locations
  • Conduct follow-up checks to ensure that problems are resolved to end user's satisfaction
  • Verify LED's, Sound Server, and Kiosks are operating correctly
  • Work with vendors to resolve technical problems with desktop computing equipment and software

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