Service Desk Engineer Resume

PERSONAL SUMMARY:

IT professional with years of experience in IT support, system administration and help desk.
I possess outstanding interpersonal skills and knowledge of organizational processes and procedures.
My tenacious and proactive approach to work helps me contribute meaningfully to day - to-day technical and administrative operations.
I am committed to exploring to the fullest my potentials in changing and influencing the world of information technology.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential

Service Desk Engineer

Responsibilities:

Troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related toWindows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Account creation and password resets on Active Directory
Mobile device troubleshooting
Monitoring server alerts

Confidential

IT Support Specialist

Responsibilities:

Configure, manage and maintain essential network devices.
Identify the benefits and drawbacks of existing network configurations.
Software installations and troubleshooting.
Use Active Directory for user accounts management
Remote troubleshooting and server alerts monitoring
Manage critical nodes and assets for redundancy and availability.
Ensure continuous application, data, host security and periodic risk assessment.
Desktop imaging and re-imaging.

Confidential

Inventory Control Lead

Responsibilities:

Work with Planning Manager and Production Planning Associate on finished goods, work-in-progress and food bank.
Daily counting of finished goods and Work-in-Progress with the use of RF Scanner and adequate reconciliation with the use of Multi Counting Systems (Cycle Count).
Coordinate and supervise members of the inventory team.
Single-handedly reduced waiting time for inventory records from three hours to seventy minutes.
Transfer WIP and other items from Inventory to Production with the use of Production Transfer platform/RF Scanner.
Utilization of Warehouse Management Systems to detect mistakes and incorrect entries from production and shipping.

Confidential

Blackberry Helpdesk Analyst

Responsibilities: