Trade Floor Help Desk Support Resume

SKILLS:

Software: · Software Microsoft Office (Word, Excel, Power Point) SmartView, Portal Manager, AGS, RSA, HP Service Manager, Citrix

Hardware: Taking apart and putting together computers, Patching, Imaging, Active Directory, Citrix

Networking: Connecting VGA & DVI Cables

EXPERIENCE:

Confidential

Trade Floor Help Desk Support

Responsibilities:

Reimage and patch computers daily resulting in computers having the most up to date operating system and software configurations
Install RAM on several machines daily to increase the memory and speed of the computers
Open tickets for clients in Service Manager in order for the appropriate team to investigate and resolve issues
Wipe multiple hard drives biweekly due to them malfunctioning or being replaced by newer, faster hard drives
Download various software from Portal Manager daily which leads to computers having the most up to date software version

Confidential

Cage Cashier

Responsibilities:

Greeted more than 100 customers a day with a pleasant smile which led to them feeling welcomed
Counted and accurately distributed money numerous times daily for guest to receive their winning jackpots or for when guest where cashing out
Participated in daily meetings with my manager and fellow colleagues resulting in a common consensus on our goals for the day