SUMMARY

A highly experienced administrative and customer service professional with over eight years of professional experience providing office support, including Handling confidential information, organization and processing of records and coordinating training activities with a proven track record of meeting deadlines, being highly organized, and efficiently prioritizing and handling multiple tasks.

TECHNICAL SKILLS:

• Microsoft Office 2016, QuickBooks Pro 2013, Sage 300.
• Windows 7, Windows 8, Windows 10, XP and Vista
• Peachtree Accounting, Viewpoint and WebEx Systems. eRA Commons Application.
• IBM Notes, DocuSign and Scheduling.
• Lync, Data Entry, Citrix Systems
• Detail Oriented.
• Excellent Verbal and Written Communication skills.
• Reliable team player and Great Organizational Skills.

PROFESSIONAL EXPERIENCE:

Confidential

Desk Support Analyst

• Triage problems, document triage methodology, train team members.
• Troubleshoot, and analyze business application issues accurately in a high paced environment.
• Investigating, diagnosing and solving computer software and hardware faults.
• Use methodologies and scripts provided by developers or other technical staff to perform data fixes and other tasks that require special privilege.
• Remote access troubleshooting/ Desktop support.
• Maintain accurate information and timely updates using the ticketing system, BMC (Formally Numara) Footprints.
• Create and maintain business application knowledge base and other documents / scripts to support the team mission.
• Develop best practices, make process improvement recommendations.
• Work with application developers to document changes to applications and provide training documentation to team members on upcoming changes.

Confidential

Executive Assistant

• Initiated and maintained project submittal logs & RFI’s.
• Contacted subcontractors as needed to expedite submittals, change orders, and / or billings.
• Prepared partial/final releases and mailed checks to vendors/subcontractors.
• Assisted in issuing Purchase orders and tracking.
• Reviewed and processed subcontractor pay applications and general conditions invoices, ensuring compliance with contract terms and conditions and required documentation (Insurance certificates, signed subcontract fill - in sheet.).
• Oversaw and/or processed day-to-day administrative items (i.e., expense reports, supply requisitions, personnel transaction forms, operating budgets, etc.)
• Took and kept meeting minutes.
• Coordinated drawing orders with printing company to ensure accuracy and timely delivery of drawings.
• Prepared, processed and facilitated correspondences (faxes, letters, contracts, phone calls, etc.).
• Prepared, packaged, filed and followed-up on outgoing, incoming mail and other mailing information.
• Calendar management; schedule & provide required documents for meetings.
• Timely and competently performed various tasks as assigned by supervisor or company management.
• Received and handled incoming telephone calls to appropriate persons.
• Made necessary arrangements for conferences and meetings / Collected and prepared material for staff members' use at meetings.
• Performed typing assignments and proofread all work.
• Handled detailed and confidential tasks with promptness.
• Coordinated travel arrangements for the department as assigned.
• Ordered and maintained department office supplies.
• Used initiative to anticipate needs of the Program Manager and acted accordingly to provide efficient and effective support.
• Processed a minimum of 20 work orders and tickets daily.
• Verified customer data through viewpoint system.
• Filed paper and electronic documentation in an appropriate manner.
• Coordinated office activities and assisted with various office overflows.
• Handled and obtained signatures from other departments as required.
• Assisted with initiating, organizing, and completing department projects.
• Provided project management support to various departments within the organization.

Confidential

Assistant

• Identified and reconciled daily duplicate error report as required.
• Prepared journal entries to record cost allocation or adjustments in financial system.
• Facilitated new vendor set up and maintained a database of new/existing vendors.
• Responsible for scheduling appointments for key staff members and communicated meeting arrangements efficiently.
• Processed reimbursements (Travel expenses, receipts.)
• Maintained reports and records needed to account for utilization of funds.
• Responsible for conducting research and organizing data.
• Assigned HJF employees CITI training and prepared weekly reports to HR for download into Learning Center database.
• Handled generating key reports used in decision making.
• Organized and managed travel arrangements schedules and itineraries for key employees.
• Processed new hire paper work.
• Assisted with preparation and set up of educational materials for training classes and conferences
• Efficiently handled CEO calendar (Appointments, scheduling, planning etc.).
• Managed the daily incoming and outgoing office mail.
• Responsible for scheduling customer appointments and internal meetings.
• Handled Multi line phone systems and communicated messages in a clear and concise manner.
• Managed the needs/requirements of customer accounts through extensive follow-up procedures.
• Prepared memos, letters, presentation material, spreadsheets as required in a timely manner.