We provide IT Staff Augmentation Services!

Customer Support Engineer Resume

3.00/5 (Submit Your Rating)

Herndon, VA

Hire Now

SUMMARY:

  • Information technology professional with a diverse information systems skill set. Creative problem solver with demonstrated ability to resolve critical business information system and corporate issues through the application of best practices.
  • Extensive experience and training on many operating environments and platforms ranging from mainframe and mini - computers to microcomputers. Have done networking for streaming video, WireShark troubleshooting of incoming and outgoing streams.

TECHNICAL SKILLS:

Hardware: HP3000, IBM-PC, Macintosh, PC Troubleshooting and Repair, Encoders And Media Distribution Hubs

Operating Systems: MPE/XL, DOS, Windows 3.11 thru Win10, UNIX, Linux(various distros)

Languages: COBOL, Progress, PowerHouse, SuprTool, Query, Quiz, SQLJavaScript

Software: AMISYS, TurboImage, AllBase/SQL, KSAM, VEMS, REV, Networking(DHCP, TCP/IP, UDP, Multicasting), Jira, Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Customer Support Engineer- Tier 2

Responsibilities:

  • Support all hardware and software products manufactured by VBrick.
  • Utilize expertise in network-based video delivery in local enterprise and across the public internet in order to ensure proper system design and implementation.
  • Troubleshooting networking issues related to multicast video streaming (TCP/IP, UDP, and DHCP). Troubleshooting on Windows Server 2008, 2012, and several Unix/Linux servers and appliances.
  • Wrote SQL searches and updates to MS-SQL database.
  • Troubleshooting pages written in JavaScript for coding errors not discovered before deployment
  • Expert in MPEG2, MPEG4, Windows Media, Flash, and h.264 encoding, transcoding, and decoding.

Confidential

Customer Service Representative - temp

  • Provided telephone support assisting current, retiring, and retired state and school employees with issues concerning retirement, pension, and insurances.
  • Great experience assisting novice users with complicated web applications.

Confidential, Ashland, KY

CONSULTANT-Programmer Analyst

  • Information Services Support for a small hospital in Kentucky via VPN. Writing Cognos-Powerhouse Quiz, QTP & Quick programs to user specification interfaces between various corporate entities and vendors.
  • Using McKesson The Precision Alternative (Precision 2000) v 9.0 thru 11.0 & Powerhouse 7.29 & 8.19. Position was part-time, as-needed support for phasing out legacy system.

Sr. Programmer Analyst

  • Information Services Support for a small hospital. Wrote Cognos-Powerhouse Quiz, QTP, Quick, & SUPRTOOL programs to user specification interfaces between various corporate entities and vendors. Completed requirements analysis for HIPAA 837i and 837p compliance.
  • Installed HP-3000 hardware and OS upgrades as well as upgrading vendor software to HIPAA compliance (ALT 9 to ALT 10/11). Used various encryption software to facilitate secure data transfer to vendors.
  • Used McKesson The Precision Alternative (Precision 2000) v 9.0 thru 11.0 & Powerhouse 7.29 & 8.19.

Confidential, Boston, MA

Sr. AMISYS Programmer Analyst

  • Information Services Support for large health maintenance organization.
  • Writing COBOL, SuprTool and COGNOS-PowerHouse programs to user specifications, new development, ad-hoc reports, and program upgrades to support electronic claims processing by outside vendor.
  • Using McKesson/HBOC AMISYS v 9.5 Suprtool v 4.2. & PowerHouse v 8.19

Confidential, Pittsburgh, PA

AMISYS Programmer

Information Services Support for large health maintenance organization. Writing SuprTool and COBOL programs to analyst specifications, new development, ad-hoc reports, and program upgrades. Using McKesson/HBOC AMISYS v 9.5 and Suprtool v 4.2. Instrumental in company acquiring Speedware and other development tools.

Confidential, Boston, MA

AMISYS Programmer

  • Information Services Support for large health maintenance organization.
  • Writing SuprTool and COGNOS-PowerHouse programs to analyst specifications, new development, ad-hoc reports, and program upgrades. Using McKesson/HBOC AMISYS v 9.5 Suprtool v 4.2. & PowerHouse v 8.19

Confidential, Richmond, VA

AMISYS Programmer

  • Information Services Support for large health insurance company.
  • Writing COBOL, SuprTool, and Quiz programs to user specifications, both new development and error fixes.
  • Using McKesson/HBOC AMISYS.

Programmer Consultant

Confidential, Wilmington, DE

HP3000 Programmer Analyst

  • Design, Write, and Test billing programs in COBOL with TurboImage database on HP3000 platform under contract to a large insurance company. Create datasets using Adager.
  • Also using Query, Powerhouse, and SuprTool and MicroFocus COBOL.

Confidential, Bloomington, IL

HP3000 Programmer Analyst

  • Wrote claim tracking modules in COBOL with Allbase/SQL on HP3000 platform under contract to a large insurance company.
  • Also participated in Testing, Design, Evaluation.
  • Wrote pseudocode and testplans for peer review of coding modules.
  • Also wrote multi-version support modules for pilot phase of project.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship