Technical Specialist Resume

SUMMARY:

IT Professional currently holding certifications in 220 - 901 CompTIA, MTA Security, CompTIA Server +, MTA Windows Server Administration Fundamentals,
MTA Mobility, Linux Essentials, & Confidential Technical Specialist Certified actively pursuing additional certifications.
Easily adapts to ever-changing, fast-paced environments.
Dedicated with 5+ combined years in customer service and clerical work in retail and office environments.
Specialize in human relations and communications. Proven ability to work well collaboratively as well as independently.
Task oriented with excellent communication and problem-solving abilities.
Composed in complex and time-critical conditions to meet company priorities and strict customer requirements while adhering to legal and safety regulations.

TECHNICAL SKILLS:

Disassembled and Reassembled desktop PC
Diagnose, Repair/Replace failing or bad components in desktop, laptop or portable devices,
Computer Diagnostics and repair
Cable installation, maintenance, and repair
Install, maintain, troubleshoot, and uninstall software, as well as peripherals, and MS Firewalls
Basic understanding and implementation of Encryptions
Successfully identify types of malware (virus, Trojan Horses, worms)
IPS/IDS Intrusion Prevention System and Intrusion Detection System
Familiar with Physical and Wireless Security
Understands user authentication including Remote Authentication Dial-In User Service (RADIUS)
File system and Active Directory
Understands protocol security; IPsec; tunneling; DNSsec; network sniffing; Protocol spoofing

PROFESSIONAL EXPERIENCE:

Confidential

Technical Specialist

Responsibilities:

Repairing relationships
Quickly assess device issues with troubleshooting tactics
Gives product advice/solutions for repairing products
Personal training for new customers
Helping customer acquire the basic skills toward Confidential devices and products.

Confidential

Spa Coordinator, Front Desk

Responsibilities:

Assisted customers in person, over the phone, and via email.
Provided information concerning products and services in a manner that increased sales.
Scheduled appointments and processed transactions
Entered client's confidential information into data base system
Responsible for solving customer complaints and providing information about products
Administered all the mails and pick up packages and distributed them accordingly.

Confidential

Tenant Service Coordinator

Responsibilities:

Prepare letters, memo, fax cover sheets, transmittals, tenant mailings, emails and spreadsheets as necessary; distribute as directed.
Answer telephones, direct calls, utilize voicemail and take messages.
Ensure that all contractors working at the properties have current insurance certificates on file meeting the minimum requirements of the management agreement department; send notices to vendors and/or tenants who have expired Certificates; follow-up with each until a new certificate has been received.
Assist in preparing monthly property management reports; monthly Operating Meeting report.
Maintain database files such as emergency call list, Tenant directory, Tenant emergency call lists, and Building Staff emergency call lists, etc.

Confidential

Hostess

Responsibilities:

Addressed guest inquiries and issues, solved problems and provided product
Greeted guests walking in the door and ascertained guests’ needs.
Provided an elevated guest experience to generate a loyal clientele.
Organized reservations and walk-in parties to ensure guest satisfaction.
Maintained constant communication between management and all other employees to provide smooth operations in an extreme high-volume environment.
Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.

Confidential

Team Lead/Front Desk

Responsibilities:

Managed and trained staff. All new hires trained and supervised until they knew the information.
Conducted pop up assessments of staff.
Maintained inventory. Confidential system updated to current and past inventory. Ordered Supplies
Answered phones
Ran repots. Daily Sales & Recollection ( Confidential ).
Web Joins (Tracked progress of memberships and displayed what kinds