IT support Resume Dallas, Texas - Hire IT People

WORK EXPERIENCE:

Confidential, Dallas, Texas.

IT support

Responsible for New hardware installations configuration and setup of all Desktop, Laptops and Servers, network switches.
Monitor system capacity - storage, memory, and CPU. Test, install, and report status of patches and hot fixes.
Managed user multiple user and computer accounts in Active Directory infrastructure, design and interface. Manage security (access control, permissions) for shares
Manage security (access control, permissions) for shares
Provided remote support via Remote Desktop, LANDesk and Log Me In.
Managed daily run rate tickets and Hardware inventory using Remedy and HP Service Center.
Provided support for neonatal, pharmacy and disaster recovery computer systems.
Provided network security support using Norton Virus protection.
Provide mobile device support and configuration.
Resolve and diagnosing of networking and connectivity issues both wired and wireless, (DNS, WINS) understanding of name resolution.
Working knowledge of network operating systems.
Toning out networking lines and patching them through and configure the switch.
Radiology viewing / imaging devices configuration and maintain Synapse, PACS Fuji .
Server administration with VMWare Hyper-v virtualization across-platforms.
Create and maintain technical documentation.
Attend and actively participate in weekly meetings.
Performs routine tasks under the direct supervision of a more experienced Administrator.
Manage security (access control, permissions) for shares.

Confidential, Dallas, Texas.

Contracted to Dell computer Corp providing service and IT support for Texas Health Resources at 14 Hospital locations.
Citrix and Epic Care Connect support.
New hardware installations configuration and setup of all Desktop, Servers, Laptops and printers.
Provided software, hardware, and network support for the Radiology Department.
Managed multiple user and computer accounts in Active Directory.
Responsible for PC re-imaging via SCCM and software deployment.
Provided remote support via Remote Desktop, LANDesk, SCCM and Log Me In.
Managed daily run rate tickets and Hardware inventory using HP Service Connect and Service Center.
Assisted in the Texas Health Corporate wide 4000 PC refresh.
Provided network security support using McAfee Virus protection.
Documenting Standard Operating Procedures using SharePoint.
Resolve and diagnosing of client networking and connectivity issues both wired and wireless.

Confidential, Garland, Texas.

Shop Manager / Computer Technician

Managed full service computer repair and sales business.
Providing service and repair of all PC's, laptops, custom built PC's etc. Diagnosing, repairing, of office equipment. Component replacement, circuit board soldering. Research and development of client's hardware and software programs to ensure optimal performance and security, managed all types of computer related systems.

Confidential, San Jose, California.

Customer service representative, Computer technical support.
Worked with personal computers, servers and other related hardware and software combined applications to achieve and maintain high performance and security.
Ensuring the availability of client server programs, configuring new installations and developing processes and procedures for ongoing management of a server's environment.
Managed and supported eDirectory, Active Directory, GroupWise, Novell and Windows 95 - XP Server environments. Support and execute core service, operating system programming and major hardware upgrades.
Troubleshoot problem areas at the hardware, software, and application levels (in shop, on site, telephone, or by e-mail).
Helped with mentor and training of customers and end users on how to operate and troubleshoot their own personal computers.