Help Desk Specialist Resume

OBJECTIVE:

My objective is to pursue a position where I can utilize my customer service and troubleshooting skills with a diverse set of people.

TECHNICAL SKILLS:

Active Public Trust Clearance
End user support experience
Experience in customer support or call center support
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
Good communication, leadership, and written skills
Active Directory Experience
Ticketing System Experience
Computer hardware/software installation experience
Ability to Multitask

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Specialist

Diagnose, resolve, and follow up on issues relating to various user concerns
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on - line documentation repository
Ensure tickets are accurately documented and resolved in a timely manner
Assist in maintaining software and hardware on the help desk workstation, including the updating and configuring of software to perform various tasks for workstations
Work within the team framework created by management and work with team members on assigned projects
Daily communication with users and customers to solve technical issues

Confidential

Technical Support Assistant

Install, modify and perform minor repairs to network equipment
Basic troubleshooting of network equipment
Troubleshoot all technology issues
Provide service and troubleshooting to hardware/software
Keep inventory of technology throughout the entire building
Work closely with System Administrator and school principal to resolve technical issues
Manage user accounts for staff and students