Debt Collection Account Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Diverse background in leading and managing large organizational teams and projects
Experienced leader in program management, and office management
Knowledgeable in Microsoft Word, Excel, Outlook, Intuit QuickBooks, Market Sharp, Smart Service Enterprise, BMC Remedy IT Service Management, Unified Financial Managements System (UFMS), Enterprise Process Automation System (EPAS), Bureau Net System (BUNET)
Current TS clearance

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Debt Collection Account Analyst

Analyzes and compares the statement of Department of Treasury and the Unified Financial Management System (UFMS)
Prepares bills for current and old field agents of the FBI, in which reimbursement of taxes are required.
Utilizing the Enterprise Process Automation System (EPAS) and UFMS to obtain information of debt owed to the FBI.
Creates bills to send to civilians that have been in accidents with field agents that has damaged government/FBI vehicles.
Send out bill reminders at 30 days or more when bills have not been paid within 30 days.
Attend Accounting Training Courses
Gaining knowledge of the federal government finance and debt collecting policies and procedures
Achieves customer service skills by containing field agents to gather additional information when needed
Zero NFC /Accounting Debt
Maintains Department of Defense Top Secret clearance

Confidential, Washington, DC

Create quotes for all Telephone Wire and Data Services at customer request within the Department of State
Responsible for auditing the work within different groups to ensure all work is up to date and the customers’ requests have been completed.
Handle Special Projects for TWD/DOS using NetPlus to place information regarding the customer’s request.
Ensure timely delivery of technology products to include phones, switches, routers, servers and cell phones.
Process requirements for Telecommunication Service Request (TSR) and Data Service Request in the NetPlus system.
Routinely input invoices from the General Services Officers (GSO) and customers’ billing information in the NetPlus system.
Manage invoices processing and track them
Process Amended TSR’s for adding funding to complete work requested.
Occasionally attend Site Surveys to obtain an assessment of the required work needed to complete a submitted TSR.
Develop working relationships with customers for future work relationships.
Schedule/host teleconferences for customers
Develop process and procedures to more efficiently assist our customers.

Confidential, Bowie, MD

Executive Assistant

Provide d executive assistant, scheduling, management support and business administration.
Routinely input customer and technician’s information into Smart Service Enterprise.
Manage all invoices by processing and tracking them
Dispatched technicians to each assignment
Organize travel arrangements for technicians and managers
Scheduled meetings with techs and managers
Coordinate fourteen technicians including general managers daily schedules
Inputting completed invoices into Quick Books
Serves as the customer service lead in responding to all inquiries and help desk requests.
Provides administrative and research assistance to the development of products and marketing.

Confidential, Hills, MD

Office Coordinator/Payroll Associate

Provided executive assistant, scheduling, management support and business administration
Conducted calls to vary of company’s accounts payable department.
Filing customer’s invoices once work has been completed
Manage and process all invoices and track
Used QuickBooks to input customers information
Maintained six technicians daily work schedules
Managed payroll to assure accuracy
Maintain stock of office supplies ordered supplies as needed
Dispatched technicians to each assignment
Serves as the customer service lead in responding to all inquiries and requests.