Field Technician Resume Bensalem, PA - Hire IT People

OVERVIEW:

Microsoft Certified Systems Engineer with experience integrating, configuring, administering, maintaining, troubleshooting and repairing hardware and software, including Audiolog, MS Office and Windows XP through Windows 7.

PROFESSIONAL EXPERIENCE:

Confidential, Bensalem, PA

Field Technician

Provided on - site customer support to Confidential supporting Confidential ’s proprietary telephone/turret system, using the legacy Alliance system and the new Unigy system.
Performed database backups and restorations
Supported Windows and Unix servers
Supported NICE recording systems
Contributed to writing/updating instructional documentation

Confidential, Manahawkin, NJ

Systems Engineer

Install, maintain and upgrade Audiolog Voice Recording Servers, and client PCs
Provide help-desk and on-site customer support
Define and develop routine maintenance procedures
Mentor and supervise intern technicians

Confidential, Berlin, NJ

Member of Technical Staff

Maintained servers, PCs and laptops
Administered SQL databases
Installed servers and PCs Confidential customer sites
Configured customer networks.
Provided help desk and on-site end-user support
Assisted in developing/testing proprietary software in Visual Basic, VBscript and XML

Confidential, Norristown, PA

Field Support Rep 2

Provided total customer service to ensure maximum system availability
Performed hardware troubleshooting and repair of HP/Compaq Desktop and laptop PCs, printers, multifunction devices, line and large format printers, along with HP, Compaq and DEC midrange servers

Confidential, Dedham, MA

Deployment Engineer

Performed Windows XP rollouts Confidential Client sites, upgrading PCs, laptops and HP LaserJet printers, saving and restoring user files and settings over a Novell Network
Provided end-user support

Confidential, Moorestown, NJ

Member of the Technical Staff

Promoted from Associate Member of the Technical Staff
Performed Computer and Network Integration
Installed and configured Netscape Suitespot Web Server with C2 Security on HP and Compaq servers with RAID Arrays for the US DOD JCALS Intranet
Installed UNIX operating system on Digital 4000-series servers
Wrote DOS batch files and scripts to automate PC configuration, saving time and improving consistency
Troubleshot hardware and software
Performed tape backup and restoration
Administered the production floor server and Ethernet LAN
Developed and maintained integration procedures

Confidential, Wyomissing, PA

Consultant - PC Specialist

Primary Field Service Technician for New Jersey:
Provided GE Capital onsite PC and network support Confidential all NJ Sovereign Banks
Installed and maintained Windows 95 over a Novell Network
Created MS-Access databases to catalogue inventory

Confidential, Mount Laurel, NJ

Computer Service Technician

Configured, diagnosed and repaired Macs, PCs, laptops and printers
Created and maintained Excel spreadsheets for production tracking
Created and maintained Word documents detailing integration procedures
Wrote batch files to automate software installations
Mentored and supervised intern technicians

Confidential, Marlton, NJ

Field Service Technician

Troubleshot and repaired computers and ECRs
Redesigned the depot for better product flow
Created and maintained a service-status database on the Intranet, giving real-time information on work in progress to remote sites

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Field Technician Resume

Bensalem, PA

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