Helpdesk Technician/ AV Support Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential Washington, DC

Helpdesk Technician/ AV Support

Confidential Washington, DC

Tier 2 Helpdesk Technician

Confidential Suitland, MD

Deployment Technician

Setup /Installation /Deployment of Windows systems.
Coordinate, schedule and assist in the refresh of Windows based computer systems.
Troubleshoot/resolve/document any issues/problems during the deployment and provide excellent customer service to clients at all levels within the organization during the entire process.
Inventory Management

Confidential Washington, DC

Helpdesk Analyst

Respond to user calls, e - mail, voice mail, faxes, and instant messages to resolve incidents and service requests on the first contact when possible.
Processed requests via Remedy Ticketing system
Provided 24/7 on call support

Confidential

Tier 1 Helpdesk Support

Performed diagnostics and troubleshooting of system issues.
Processed help desk tickets/resolutions, escalated tasks appropriately to correct division.
Maintained equipment inventory.
Provided support via phone, email, remote access, and in person for desktops, laptops, copy machines
Video conference equipment maintenance and support
PC imaging, data migration
User Account creation/Password reset within Active Directory
New User Orientation

Confidential

Help Desk Technician