Computer Support/ Help Desk Coordinator Resume Washington, DC - Hire IT People

SUMMARY:

An IT Specialist with over two years of experience providing PC, server and technical support. I specialize in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. I pride myself in being an articulate, flexible and personable communicator with excellent skills in client and vendor relations.

TECHNICAL SKILLS:

Problem Solving Customer Service: Windows 7/8.1/10 - Dell KACE - TeamViewer - MS Office 2007/2010/2016 - Deployment Skills- Mobile devices - Networking - Office MaaS360 - Active Directory - MAC Support

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Computer Support/ Help Desk Coordinator

Installing operating system software, patches, and upgrades.
Providing excellent customer service.
Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
Performing system backups and recovery
Record technical issues and solutions in KACE ticketing system
Help create technical documentation and manuals
Set-up the Audio/Visual equipment for meetings and help staff with their AV needs
Experience in troubleshooting problems with computer systems hardware and software, e-mail, network, and audio-visual equipment problems
Guide users with simple, step-by-step instructions
Maintain record of daily support tickets and monitor supply level of accessories; such as toner cartridges, USB drives, etc.
Active Directory - Account creation and password resets
Experience with using TeamViewer and TightVNC for remote access
Manage Windows 10 workstations
VNC and VPN configurations both local and remote

Confidential

Desktop Support Technician

Installed software, modify and repair hardware and resolve technical issues
Outstanding customer relations and communication skills
Demonstrated ability to perform software upgrades and configuration enhancements
In-depth knowledge of documenting and upgrading hardware and software systems
Worked with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Provided base level IT support to non-technical personnel within the business
Managed bench IT inventory
Displayed courtesy and strong interpersonal skills with all customer interactions
Developed quick reference guides to assist end-users with challenging software application features
Managed Windows 7, Windows 8.1, and Windows 10 workstations
Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals

Confidential

Tier II Desktop Support

Installed software, modify and repair hardware and resolve technical issues
Provided base level IT support to non-technical personnel within the business
Displayed courtesy and strong interpersonal skills with all customer interactions
Developed quick reference guides to assist end-users with challenging software application features
Managed Windows XP Professional, Windows Vista Business Windows 7 workstations
Ensured that Remedy tickets are resolved and completed to the client’s satisfaction
Active Directory - Account creation, Password resets, Group policies

We provide IT Staff Augmentation Services!

Computer Support/ Help Desk Coordinator Resume

Washington, DC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship