PROFESSIONAL EXPERIENCE

Confidential . Herndon, VA

System Administrator

• Oversee vulnerability audits, security patches and anti - virus updates; provide Information Assurance (IA) support by analyzing vulnerability and implementing corrective measures to include applying group policies in Active Directory
• Track and resolve all IT related issues with BMC Remedy
• Monitor and evaluate Disk Size with NetApp Systems Manager 2.0
• Enable and reconfigure virtual machines via Vsphere (VMWare)
• Citrix XenApp and XenDesktop Configuration
• Analyze and modify preventive maintenance checklists for system changes in Powershell
• Group Policy Management
• Administering and maintaining mailboxes
• Monitor and configure mail accounts via Exchange Management Console
• Configuring Exchange services and settings and managing DAG databases
• Planned and implemented the migration of all employees’ e-mail to Microsoft Exchange 2012 using Outlook 2010 and/or Outlook Web Access (OWA) client access
• Active Directory Support (Create, Delete, Disable, Modify and Re-enable user accounts, Reset passwords,)
• Supports LANs, WANs, network segments, Internet, and intranet systems.
• Ensures design of system allows all components to work properly together
• Administers servers, desktop computers, printers, phones, personal digital assistants, software deployment, and security updates.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
• Provided L3/L2 customer support, managed e-mail messaging quotas and system resources
• Manage the deployment, the security of devices and applications (SCCM)
• Monitor the health and performance of everything from servers to individual applications in Microsoft Windows environments (SCOM)

Confidential, Washington, DC

Systems Analyst/Tier II/Team Lead

• Provide Tier II, Tier III support to Headquarters Operations Center
• Analyze system logs and identify potential issues with computer systems
• Introduce and integrate new technologies into existing data center environments
• Perform routine audits of systems and software
• Apply operating system updates, patches, and configuration changes
• Install and configure new hardware and software
• Add, remove, and update user account information to include resetting passwords
• Respond to technical queries and assist users with trouble shooting
• Responsible for integrity of accounts placed into the Active Directory/Xceedium
• Responsible for documenting the configuration of the system
• Troubleshoot any reported problems
• System performance tuning
• Ensure that the network infrastructure is up and running
• Configure, add and delete file systems
• Train end users in the operation of PKI hardware and software with digital signatures and encryption
• Perform daily system monitoring, verifying the integrity and availability of all hardware, severe sources, reviewing system and application logs
• Monitor networks to ensure security and availability to users.
• Create, change, and delete user accounts per request.
• Provide Tier II - III/other support per request from various teams. Investigate and troubleshoot issues.
• Create/manage/troubleshoot printer queues in Windows 2003/2008 server environments

Confidential

Windows System Administrator/VTC Technician

• Maintain seamless NCCIC system operations and functionality.
• Create and execute a daily checklist to provide status and ensure operational readiness of the NCCIC networks, VTC/SVTC and the video wall system.
• Establish relationships with all DHS and NCCIC network owners to act as a centralized coordinator and advocate for all NCCIC IT issues regardless of network, LAN, system, or equipment. The contractor will be responsible for coordinating with other contractors for support as needed. The NCCIC support staff provided under this contract will not have complete administrative rights for all systems in use in the NCCIC.
• Maintain accountability and conduct annual inventory for all properly tagged hardware systems and assets.
• Coordinate all desktop and server patch activities across the networks used within the NCCIC.
• Coordinate, deploy, and test video wall system patch activities across the networks used within the NCCIC.
• Provide operational support to watch standers using the Activu video wall system, including content display, configuration, scripting and troubleshooting.
• Provide engineering and operational support for VTC/SVTC systems, including call setup, connection and trouble shooting.
• Assist in maintaining proper control of spare parts and consumables identifying when stock is low and notifying the government of proper amount to order to ensure consistent uninterrupted services of peripherals.
• Effectively identify, track, manage and report on all issues and tickets across all networks and systems.
• Act as coordinator for:
• New systems integrated into the NCCIC.
• Coordinating spare systems swapped out for non-functioning systems.
• Verify excess equipment is taken out of production and either re-used, put in storage as spare, or out processed to ensure Government data is protected and erased.
• Implement and integrate periodic NCCIC software upgrades as required.

Confidential, Washington D.C

Help Desk Technician / Lead Computer Operator

• Received trouble calls from users across the United States and Foreign Countries to help resolve or fix problems with Laptops, Personal Computers and Microsoft Outlook,
• Trained on Blackberry Enterprise Server 5.0 SP3, Microsoft 7 Operating System and Windows 7 End User/Service Desk Troubleshooting Problems, Microsoft Office 2010/2001 experience,
• Familiarity with General Information Security Practices,
• Used Mainframe to change users passwords and unlock accounts
• Familiarity with FIPS140-2 Hard Drive Encryption Products, Anti-Virus Products and Security Suites,
• Used escalation procedures on the more difficult problems.
• Logged all calls in the HEAT Database for referencing and reporting. Operate and monitor the master console as well as the Netview consoles that corresponded to the IBM H50 and Z90 mainframe.
• Monitor all USSS/DHS worldwide sites for routers and circuits for any issues or maintenance on Solarwinds

Confidential

Sr. Desktop Support Technician/TIGER Project Team

• Configure XP and Windows 7 operating system on Dell desktop computers
• Setup hardware and configure desktop equipment for new employees
• Configure Blackberry devices for new and existing employees
• Troubleshoot Blackberry devices for hardware or software issues
• Work with Blackberry Enterprise Server to manipulate users accounts as needed such as, add/remove, reset, Enterprise Activation, assign IT Policies relevant to job title and specific duties
• Patch wall jacks in at user locations to ports in LAN closet
• Lead tech on TIGER Project team for deployment and equipment set up at national remote sites
• Backup lead tech on ESS/VIP team which supports DHS’s VIP delegates and remote users
• Install and configure SMART boards
• Create desktop and laptop images using Ghost application with XP and Windows 7
• Use Active Directory to reset passwords, create email accounts, users accounts, add new machines, user accounts to the Windows XP Server domains
• Troubleshoot hardware and software requiring repairs and upgrades
• Utilized remote connection tools such as Remote Desktop, SMS, and SCCM to connect to users PCs for troubleshooting purposes.
• Troubleshoot and maintain Printers on Print Server including creating, deleting, updating drivers, locking down to certain users, re-naming, etc.
• Team lead for Network Operation Center IT technicians