CAREER SUMMARY:

• IT Senior Systems Engineer with extensive experience in diverse systems infrastructure specializing on SCCM.
• Continually adapt the infrastructure design to align with changing organizational needs.
• Provide a strong knowledge base for configuring Windows systems and design requirements of infrastructure.
• Provide high quality detailed documentation and procedures for all aspects of IT including QA and security compliance.
• Intelligent, logical, and practical individual with an aspiration to lead, learn, devise, and plan for the best outcome for whatever task I am challenged to accomplish.
• Possess a strong sense of urgency to treat each problem with care and attention to detail until resolved.
• Have the respect of fellow employees from a technical and personal standpoint.
• Reliable, committed, and dedicated to continually providing robust and durable solutions to ensure end user satisfaction.
• Able to work well under pressure, work independently with minimal supervision, and to research and resolve new issues on a broad range of technologies.

PROFESSIONAL EXPERIENCE:

Desktop Engineer

Confidential, Tinley Park, IL

Responsibilities:

• Responsible for all aspects of SCCM Current Branch, Active Directory, Group Policy, PowerShell / VB Scripting, OSD, application packaging and deployment supporting 5,000 + clients both a mixture of Windows 7, 10, and Server clients. In 2013 completed and developed migration for Windows XP to Windows 7/8.1. In completed Windows 7 to 10 Migration. Use of Flexera AdminStudio\Wise for application re - packaging. Create HTA front end application selection menu for automating new PXE boot PC image and application deployment. Deployment of Office 365 Office. Test and deploy Microsoft monthly patching process through SCCM ADR. Browsium Ion Installation and configuration for defined controlled Java version usage per URL for I.E 11. Service Now Orchestration Automation user creation / system configuration.
• Act as third level support Engineer for issues the Helpdesk cannot resolve.
• Support 300+ SCCM IBCM clients with connectivity through MS TMG
• PowerShell scripting for AD, SCCM, AWS, Office 365, and general automation needs.
• Completed SCCM migration
• VMWare vSphere Administration / VMware Workstation.
• SQL & WQL Queries and reporting - SCCM.
• PowerShell / VBScript subject matter expert.
• Windows 10 Deployment / in-place upgrade MDT and USMT - SCCM
• Amazon Web Services (AWS), VPC Creation, AWS Domain creation and trust with local domain, EC2 Server creation, RDS Instance creation, DMS for RDS Service, Route 53, Availability Zones, Security Groups, Trust creation between on Premise AD and AWS Domain. AWS Tools for Windows PowerShell
• ServiceNow, Orchestration - Automated new hire onboarding process and other systems required applicable automation requirements. Implemented Software Asset Management.
• AD Services Implementation and template Creation
• PKI conversion from SHA1 to SHA2 Encryption standards. Template creation
• Windows 10 and office 365 Servicing
• Volume Licensing implementation
• Symantec Anti-Virus and Webroot administration/Implementation

Sr. Retail Technology Engineer

Confidential, Bolingbrook, IL

Responsibilities:

• Responsible for all technology equipment in the retail stores, including 500 plus servers, 4000 plus registers, workstations, handheld guns, Wireless access points, Switches, DIGI cellular routers, Cisco routers, and wireless LAN managers. 3rd level support for the helpdesk. Enhance automation of systems integration through VB & PowerShell scripting to better process flow. Technologies used Windows Server NT4-2008, SQL, Exchange, Cisco VPN, SAP, Web design, ASP scripting. Windows WSUS server for patch deployment, Intellex DVMS CCTV, Verifone sig caps, MC70 symbol guns, Multiple protocols, IP, TCP, UDP,, L1 & L2 Switching, IOS CLI, Telnet, SSH.
• Maintain Confidential compliance
• SQL Data Mining, MS Access invoice tracking development, Crystal Reports report layout and query design.
• Define system Firewall settings, Define ACL’s.
• Active Directory design and automation through scripting of joining domains with objects in proper OU’s.
• Tivoli End Point Manager (BigFix) for package and patch deployments
• Support NCR Registers running Triversity SAP POS application software running Windows XP
• Server installation/virtualization
• Created and maintained all server and workstation images including Windows 7.

Sr. Technology Engineer

Confidential, Naperville, IL

Responsibilities:

• Responsible for full architecture of new store equipment, registers, PC’s, and infrastructure to support Confidential retail store operational needs.
• SCCM Deployments and patch testing.
• Performs on-site installation of advanced software systems.
• Configures and diagnoses related issues with Cisco and Microsoft software, and hardware, new and old. Research new technology and designs implementation procedures and operational functionality to better the ROI both for support ease and consumer benefit.
• Implementation of servers into stores with design to have capabilities to rebuild in store equipment (Registers, Kiosks, Symbol handguns) in house.
• Improve the error correcting and error checking of wireless networks in the stores.
• Automate new store workstation and server and register builds using VBScript.
• Support Wincor/Nixdorf Registers running Fujitsu POS software on Windows XP Embedded

Project lead

Confidential, Itasca, IL

Responsibilities:

• Project lead and responsible for creating 5 different images which converted 3 wireless kiosks of different hardware platforms located in every store, to Windows XP with WPA-PEAP encryption.
• The computers were the first store based computer objects to join into Active Directory and adhere to group policy settings.
• The images were transferred utilizing ghost and the automation of Computer naming and adding to group policy was scripted out of sysprep.
• Wireless Group Policy settings through Server 2003 against Windows XP propagated the Wireless encryption settings.
• Confidential front end lockdown setting were applied through both the application Confidential as well as the Microsoft shared computer toolkit.
• Group Policy template for Microsoft Shared Computer Toolkit was used to lock down one image and Confidential from a network configuration template was used to lock down two images.
• The images were created to comply with Payment Card Industry ( Confidential ) Qualified Data Security Company Requirements.
• Project and documentation completed by end date.

Sr. Network / PC Specialist

Confidential, Rolling Meadows, IL

Responsibilities:

• Responsible for all Windows NT4/2K/2003 and Novell 5.1 servers both onsite and remote, including defining technical requirements, building, racking, OS installations, patching, security, and proprietary server application installation including documentation.
• Cisco router and switch configuration (CLI) and (GUI).
• Implement Net screen and Cisco Pix Firewall configuration and administration.
• Design and implement local and remote backup solution for our “Coffee” division Intel base utilizing ARCserve backup products V6, 6.6, 7,9,11 on both Novell and Windows platforms.
• Create and maintain Disaster Recovery procedures for Intel platforms and documentation.
• Utilize Windows WUS server for patch management and Norton Antivirus Enterprise environment for anti-virus control.
• Respond to Sarbanes Oxley by self and corporate audits, detection and maintenance of Active Directory and SQL database rights and users, create documentation as needed for compliance.
• Provide level 3 help desk and desktop support
• Integrate applications as needed using Wise Package Studio V3.11, 4, 5
• Design and implement business community applications with IT infrastructure as required, providing innovative solutions where required (e.g. Citrix solution for Filenet with the Service Operations group at Coffee)
• Manage two Citrix XP farms

Confidential, Bourbonnais, IL.

Owner

Responsibilities:

• Instruct and develop curriculum for both the complete A+ curriculum (hardware and software) as well as the complete MCSE 2000 (7 classes).
• Instruct and develop curriculum for MS Access, MS Word, MS Front Page, Swish, PowerPoint
• Independent Consultant / Network Engineer / Active Directory Design / Intranet / MSI re-packager / SMS deployment

Confidential, Bradley IL

Manager

Responsibilities:

• Experience with Confidential 21 CFR part 11 regulations for computer software validation, cGMP Good Manufacturing Processes, IQ/OQ’s, PQ, SOP’s, Policies, Good Documentation Practices, GAMP,
• Windows 3.1 to Win 95 Migration for 800+ PCs which included application integration, for dynamic desktops, security, Client ODBC connectivity.
• Windows 95 to Windows 2000 several years after the conversion from Win 3.1 to 95. The deployment involved a rework of all 100+ applications, both out of the box and in-house developed applications into an MSI format which was deployed via a mixture of SMS 2.0 SP3 and Group Policy deployment, to a locked down Win2000 Pro desktop to which users could not install software or save anything to the hard drive. Resulted in a significant reduction of helpdesk calls.
• Visual basic scripting and adjustment for package distribution.
• Printer maintenance and configuration.
• End user support and, documentation, organization, and implementation of server based Windows client setup. OS deployment efforts included RIS, and Ghost using Sysprep images.