SUMMARY:

To secure a position in the area of systems - related fields that offer the opportunity for continued learning and professional growth.

TECHNICAL SKILLS:

• Dell Desktops and Laptops,
• Confidential Printers, SUN (E1000’s, E6500,
• Ultra SPARC 3000s, 2000s), Confidential 9000s,
• Data General Avian (8500, 5500), SCO, IBM 3090, DEC VAX 5500, COMPAQ Reliant (6000, 3000) Confidential Scanners,
• CD ROM & Sound Card Installs, Pentium Processors, IBM Compatibles.
• IBM z/OS-OS/390, MVS (Windows 10, 8, 7, 2000, XP)
• Windows Server 2008, Confidential UNIX, SUN SOLARIS, TSO,
• Active Directory, DNS, DHCP,
• Adobe Acrobat Suite,
• Remedy, PC Anywhere, Appworx,
• Confidential Open view,
• Legato Applications Database,
• MS-Office 2013, 2013 and Outlook working with *.pst and *.ost files
• Office 365 with cloud based data. Footprints tracking applications

EMPLOYMENT HISTORY:

Confidential, College Park, Maryland

Helpdesk

Responsibilities:

• I advised Food Facility registrants on best practices in creating login and password. Resetting user’s passwords, assisting with FFR menus, researching FFR registrations and pins, and transferring calls to appropriate departments.
• I educating registrants the need of online Food Facility Registration.
• I resolved customer’s issue and concerns in a courteous and professional manner. Assisted with outbound calls when required.
• I assisted solution design and development for new customer’s implementations, and coordinating changes to existing applications.
• I detected, analyzed, updated, and documented problems and solutions using footprints software. Completed caller’s inquiries through emails.
• I responded to emails in the order they were received and documenting issues in Call Tracking software.
• I demonstrated strong oral and written communication skills, prepare MS Word documents, and spreadsheets by using MS Office.

Confidential, Linthicum, Maryland

Consultant

Responsibilities:

• I worked with teams such as general contractors, and OEM vendors,
• Relocated servers from Confidential Technologies in DC to Confidential & Confidential in Ashburn Va.
• I became a virtual member of the build team from start to finish.
• Gathered information within key department management.
• Provided documentation from site surveys .
• I assisted in the replacement of three thousand desktop computers in the D.C public school system.

Confidential, Gaithersburg, Maryland

Help Desk

Responsibilities:

• Identified research, and provided resolutions to end users problems.
• I responded to technical support requests by emails, and telephone.
• I developed documentation/instructions.
• Posted information on the OIT Help Desk website.
• I worked with users and other IT staff to determine systems processes.
• I determined the impact on existing systems.
• I evaluated technical specifications, requirements, and solutions.
• I recommended and preformed PC hardware upgrades, and repairs.

Confidential, Overland Park, Kansas

IT Helpdesk Specialist

Responsibilities:

• I answered correspondence from employees relating to computer problems and work on providing resolution.
• I documenting problems and resolutions worked on in a timely and efficient manner.
• I notified appropriate IT staff of more serious network/infrastructure problems and work with them toward resolution.
• Worked with the rest of Help Desk to keep accurate logs,
• Performed inventory of all software and hardware.
• Assisted the Information Technology (IT) staffs, development and administration for the Helpdesk functions.
• Obtained customer feedback information, effectively communicating with customer issues and concerns
• All applicable internal staff members.
• Documented all contacted actions, and responses in customer database . Organized and maintained file system; files correspondence and other records.
• Maintained working knowledge of products and/or services

Confidential, Overland Park, Kansas

Network Specialist

Responsibilities:

• I monitored and maintained Cisco routers, Confidential all Confidential locations using Confidential Open view.
• Performed circuit testing, reviewed output to assure that processing controls are maintained.
• Used Remedy software to open and resolving updating, trouble tickets, and monitored system backups on UNIX and NT servers.
• Responsible for the assurance that enterprise-wide servers and networks are available as per service level agreement guidelines.
• Performed operations of Hitachi mainframes and downloading data files. Monitored IBM jobs to completion, and tracking, repairing, resubmitting amended jobs utilizing MVS, JCL, VTAM, and executing the daily computer processing scheduled.
• Followed defined escalation procedures in the event of hardware and software failures that cannot be immediately corrected.

Confidential, Lenexa, KS

Senior Computer Operator

Responsibilities:

• Used Autosys to schedule and reschedule Sybase, PeopleSoft production batch jobs, and monitoring batch jobs.
• Used Remedy to manage and record service request activities.
• I performed schedule reboots for Hewlett Packard and Sun servers
• Experience with Client Serve Systems.
• I analyzed potential problems and take corrective action where causes of problems are not apparent in a multi-programming environment, adjust configuration of operating systems as required by production and testing. Monitored all Archives and Backups through DTwatch and Legato to completion and escalate problems to appropriate groups.
• I recycled, labeled and inventory Backup tapes through Legato GUI’s Start and Stop backups.
• I ensured the availability of resources required to maintain production operations

Confidential, Bethesda, MD

Computer Operator

Responsibilities:

• Performed all billing operations and procedures.
• Transferred system changes, cold backup and equipment move in a Confidential -UNIX environment.
• Outstanding trouble calls, utilizing remedy action request system to track and monitor tickets.
• Transferred daily operation reports via appear, and performed daily operating procedures,
• Post the PCS network the daily USA Today News & Horoscopes feeds via SMS Client Remote Control.
• Monitored System performance by periodic system checks using various UNIX commands.