SUMMARY:

Highly motivated professional with twelve years of technical background experience seeking a challenging job opportunity as a System’s Administrator or Solutions Architect.

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, Outlook), Windows ( 2008 R2, 2012), Basic networking skills, Novell, LogLogic, Splunk, Jira, Remedy,TCP/IP, Subnetting, Workstation setup and configuration, Macintosh software and hard install, Landesk, Dameware, Putty, RSA tokens, Cisco VPN, Puppet, vSphere, Active Directory, GPO, CentOS, Bladelogic, Tripwire, Powershell

EXPERIENCE:

Confidential, Brooklyn, NY

Computer Systems Manager/IT Infrastructure Lead Architect

Responsibilities:

• Administration of VMware virtual infrastructure
• IIS Systems administration and configuration (app pool, web site setup, updating registry keys).
• Creating and maintaining WSUS process and policies
• Monitor and troubleshoot server and network performance issues
• Foglight administration and maintenance
• Maintain Antivirus (Symantec Enterprise Software)
• Design and implemented TFS2015 for automated build and deployment
• Maintained DNS and Active Directory
• Create GPO for compliance and automation
• Create custom PowerShell and batch scripts to automate processes
• Work with different teams to create custom process and scripts for automation of tasks
• Documentation of current and new process in Kace
• Installation, Design, Administration and training of IPSwitch Transfer and Automation software
• Create servers with Vagrant for testing purpose
• Daily monitoring activity of key business processes and systems, including server hardware, databases, ftp transfers, scheduled tasks/jobs, file imports/exports and other critical operations
• Front - end and Back-end production and non-production release activity to publish changes, fixes and improvements across corporate systems
• Source code management through the use of online repositories (Visual Studio Team Services) and deployments
• Respond to end-user support issues
• Work with Developers and Business owners to create new deployment process

Confidential, New York, NY

Server Engineer/System Administrator

Responsibilities:

• Administrator for Orion Solarwinds monitoring and alert configuration
• IIS Systems administration and configuration (app pool, web site setup, updating registry keys).
• Update configuration and patching of servers (Virtual and Physical)
• Maintained server health both physical and virtual
• AppDynamic administration and implementation
• Configuration of akamai for cdn and static content
• Setup compliance and baseline for server builds
• Work Directly with developers to implement new features and support process
• Troubleshoot and support production site
• Setup Vagrant and Rundeck for testing
• Setup alerting and updating of PowerShell scripts for auto remediation
• Setup Puppet Enterprise and create manifest
• Configure Splunk and setup alerting
• Update and create new documentation for Operations Team
• Documentation of new build and deployment process of servers
• Setup and maintain external and internal DNS
• Update GPO for system needs including security
• Build and setup Templates for vSphere (windows, linux)
• Maintain hardware and servers in multiple datacenters

Confidential, Long Island City, NY

Server Engineer/PCI Lead Engineer

Responsibilities:

• Technical lead for PCI DSS planning meetings
• IIS Systems administration and configuration (app pool, web site setup, updating registry keys).
• Confidential Change tracker administration and implementation
• Install Ubuntu and Various Windows O/S using Lab Manager, VMWare
• Setup compliance and baseline for server builds
• Work with support teams to create new GPO’s for PCI compliance
• Main escalation point for all work flow process issues and implementation
• Implemented and administered Loglogic/Compliance Manager
• Using requirements of various teams to configure LogLogic and Confidential Change tracker for compliance and reporting
• Main point of escalations and contact for Verizon business for any PCI DSS related issues
• Worked directly with Project Managers and Engineers to implement new inventory process for compliance
• Worked directly with Team leads and Managers to plan PCI DSS remediation process
• Created and maintained PCI DSS server/workstation/networking devices inventory
• Assisted in creating testing process for new servers and maintaining compliance
• Documentation of new build and deployment process of servers
• Worked directly with vendors to come up with solutions for compliance
• Designed, implemented new centralized logging and file integrity monitoring solution
• Setting up new POC environments using lab manager

Confidential, New York, NY

Release and Automation Engineer/System Engineer

Responsibilities:

• Technical lead for release meetings.
• IIS Systems administration and configuration (app pool, web site setup, updating registry keys).
• Tripwire administrator.
• Main escalation point for all work flow process issues and implementation
• Troubleshoot all release issues and work directly with other teams to resolve problems.
• Escalation point for Network Operations Team.
• Maintained all monitoring and set up of new applications/sites (Keynote).
• Worked directly with Project Managers and Engineers to create deployment checklist.
• Worked with Team leads and Managers to resolve production issues.
• Assisted with design and implementation of new release process.
• Bladelogic configuration management and administration
• Trained new hires and offshore team on release process
• Modify and configure Control M jobs for releases and daily tasks
• Troubleshoot failed Control M jobs
• Maintained all configuration changes for release and automation tools.
• Active directory user administration and group permission setting
• Setup snapshots/deployment of servers in VMWare and check for alerts
• Troubleshoot server issues using perfmon, fiddler and wireshark
• Building and creating new servers in VMWare using templates

Confidential, New York, NY

Infrastructure Technical Application Support/System Engineer

Responsibilities:

• Coordinated, updated release notes and deployed new content onto website.
• IIS Systems Administration and configuration (app pool, web site setup, updating registry keys).
• Updated registry and folder permissions for all new deployments.
• Troubleshoot all release issues and worked directly with other teams to resolve problems.
• Worked directly with Verizon technician to setup new SCOM monitoring and alerts.
• Maintained all monitoring and setting up new measurements (Gomez, Sitescop).
• Worked with Verizon networking teams to migrate JetBlue application and web infrastructure to Verizon data centers in MD & CA.
• Worked with Team leads and Managers to resolve production issues.
• Coordinated all new firewall requests and testing.
• Managed Verizon CMIS ticketing system.
• Updated knowledge base via Sharepoint with new technical information.
• Worked directly with vendors to resolve production issues and setup of new services.
• Created a new release process and vendor escalation procedure.
• Provided Level 3 technical support for over 50 applications and NOC.
• Administration of all DNS request.
• Provided recommendations to improve processes and procedures; participated both in implementation and taking the lead role in implementation as assigned.

Confidential, New York, NY

Network Operations Engineer

Responsibilities:

• IIS Systems Administration and configuration (app pool, web site setup, updating registry keys).
• Maintained, troubleshoot, and managed 200+ web & production servers both nationally and globally.
• Proactive monitoring of server status, functionality, backup procedures and internet connectivity.
• Troubleshoot using SSH, ping, telnet, ILO, Remote Desktop w/ multiple vendors; Confidential, Confidential, etc.
• Worked in data center environment 2+ times a week - racked and patched cables as well as routine maintenance.
• Utilized Website tools: Keynote, Netsaint, Argent Gaurdian, Foglight, Solarwinds and managed load balancers.
• Maintained flow of information while using Remedy to create, update, and resolve discrepancies on network.
• Granted server permissions and active directory user management.
• Maintained all LAN and WAN hardware, desktop, laptop, printer, and scanner software applications and all other hardware and software associated with, but not limited to, the computer room.
• Supported and maintained servers, networking equipment, and printers to include contacting vendors for hardware maintenance.
• Both independently and with others, troubleshoot software administration issues such as document rights, security, access, etc. Contacted vendors and escalated as appropriate.
• Completed all procedures and processes as designated to ensure for the daily and ongoing maintenance of all systems and applications. Identified and reported inconsistencies, issues, and other problems to supervisor.
• Proactively identified system problems, on desktops and servers and potential system problems, and rectified and/or reported to appropriate team.
• Used independent judgment in setting priorities, determining critical level of issues, and communicating systems-related information to other team members.
• Maintained inventory, maintenance, and all appropriate system logs.
• Responded to user requests in a timely manner, collaborated with team members in order to provide timely response to customers, and when necessary notified supervisor of any user requests that cannot be adequately responded to in a timely manner.
• Ensured all critical tasks defined to ensure system uptime and integrity is completed; this includes tasks such as system backups, virus detection, etc. Recognized and report as appropriate any inconsistencies, issues, or potential problems.
• Assisted in the installation of new or upgraded systems and applications, including participation in testing and troubleshooting as needed.
• Supported the phone/voice mail system as required, including completion of moves, additions, changes, and troubleshooting.
• Send email announcements and notifications regarding system activity to each department and users, as appropriate.
• Made recommendations to improve processes and procedures, and participated in implementation or took the lead in implementation as assigned.
• Shared knowledge and information with other members of the group and department; provided training to others as needed and/or as requested.
• Developed and maintained technical documentation for systems and processes.
• Lead technical support for the NOC team during new content releases to website.

Confidential, New York, NY

Infrastructure Support Analyst /Backup Shift Lead

Responsibilities:

• Global infrastructure support for messaging Security Company that included 13 data centers in six countries.
• Responsible for monitoring and implementing NOC policies/procedures for over 3000 servers and networking hardware in production.
• IIS Systems Administration and configuration
• Network monitoring, server reboots and installs using Linux.
• Fixed failed servers and modified DNS zone files to remove towers out of DNS when they failed or where impeded by network/system failures.
• Opened/Closed troubleshooting tickets daily with various ISP’s and vendors (AT&T, Level3, Cogent, Hutchison HK, InterXion, Confidential, Compaq, Cisco, Symantec, Kaspersky Labs, F-secure, and NAI) to successfully support our infrastructure operation and to reduce/minimize client impact.
• Installation and configuration support for Cisco CSS 11000 series, 2900 series switches, Local Directors, and 3600 series routers. Troubleshoot and supported Symantec Turn-tide ASR in our data-centers.
• Liaised as an escalation point to the Global Technical Support team to resolve critical client issues and to respond/action within the specified SLA guidelines.
• Created technical documentation for presentations and training.
• 3rd-Line Technical Support - Liaised as an escalation point to our Database and senior technicians.
• Ran and reviewed TCP logs to troubleshoot service issues.
• Set up test environments with customers to make sure service is working properly.
• On call for service issues and also data center maintenance.

Confidential, New York, NY

Help Desk/Computer Technician

Responsibilities:

• Heavy phone support in busy call center environment.
• Helped with all customers inquiries and updated information in Database.
• Helped people use ASHRA program.
• Desktop support windows, outlook, hardware, and software.
• Built workstations for setup on network.
• Tested hardware and RMA of hardware.
• Set up Email for clients and supported email issues.
• Ghosting new and old workstations for network use.
• Updated and upgraded computer software and hardware.
• Traveled onsite to fix hardware and/or software computer issues.
• Proctored hands on training classes for nurses and doctors.
• Set up tokens for new users.

Confidential, New York, NY

Help Desk/Email Support

Responsibilities:

• Heavy Customer service in busy call center environment.
• Helped with all customers inquiries and updated information in Siebel.
• Monitored network for alerts and for troubleshooting.
• Desktop support windows, outlook, hardware, and software.
• Built servers and workstations for setup on network.
• Tested hardware and RMA of hardware.
• Set up Email for client and supported email issues.
• Assisted with VPN configuration and support.
• On call 24/7 support and remote access support.
• Monitored clients T1 and interacted with telecom vendors.
• Supported FTP issues with clients.
• Traveled onsite to perform tech support.
• Workstation setup and troubleshooting
• Heavy email support with clients and vendors.
• Provide accurate and complete descriptions of problems, inquiries and service requests in the problem management system.
• Remote desktop support
• Data center upgrades and troubleshooting