SUMMARY:

• Dedicated, responsible professional seeking position that utilizes my project management, innovative ideas, and technical skills.
• Supervised to up to 45 employees ranging in grade from apprentice to Microsoft Certified System Engineer ( Confidential ) Certified Technicians.
• Responsible for hiringemployee mentoring, supervision, training, and scheduling.
• Base - wide Inventory Control Officer in charge of warehouse operations to accurately record and track the acquisition, movement and final disposition of over 25,000 pieces of Automated Data Processing Equipment,valued at over $20M.
• Established on-going procedures in accordance with established SLAs (Service Level Agreements) for operating the Satellite Help Desk Program; procedures used as a model to build other Satellite Help Desks throughout Los Angeles Confidential .
• Received nation-wide recognition in October 2007 from Confidential Corporation for team involvement that resulted in 90.7% Customer Satisfaction Level. This was the first time that this level of satisfaction had ever been achieved in the 7-year history of the contract.
• Troubleshoot and repair all aspects of desktop PCs and related peripherals ranging from simple repairs such as replacing mice to complex repairs such as complete printer overhauls.
• Trained over 600 personnel in various systems and software including network operating systems, electronic mail, billing systems and application software. Wrote an Installation Guide for the purpose of implementing the electronic mail system that reduced Hewlett-Packard documentation to the level of the average end-user.
• Blackberry POC to include installation, training, troubleshooting of devices.
• PDA POC to include installation, training, troubleshooting of Palm Pilot devices.
• Operations and Financial Administration
• Assist Task Lead to maintain all Other Direct Cost ( Confidential ) expenditures as applied to contract.
• Create, modify and track metrics data related to project tasks in accordance with contract requirements for review by Base Commander as well as the Space and Missile Systems Commander.
• Managed business office operations for four divisions including accounting functions; reformed controls and guidelines for handling invoices, purchase orders and petty cash; established procedures for invoicing client deposits.
• Analyzed operating expenses, implemented cost reduction measures in all areas of general operations ranging from bottled water to office supplies, realizing a 30% reduction.

TECHNICAL SKILLS:

Hardware: Confidential compatible microcomputers, Macs, network cards, chips, disk drives, tape drives, and modems. Confidential 3550/4503 switches, Confidential 29xx and 800 series DSL Routers, firewalls, cabling. Printers Zebra Label Printer, laser printers, and Confidential System printers. BlackBerry Handheld / Palm Pilot PDAs, DSL services, Smart Card Readers.

Software: Windows 2000 Professional, Windows Vista Premium, Windows XP, NT 4.0, Windows 95/98, Linux, Mac OSX, Windows to 3.11, MS Office 2000 - 2007, MS Exchange to 5.5, MS Outlook 2000 - 2007, Microsoft SMS, Symantec Antivirus/Ghost, McAfee Antivirus, Novell to 4.01, Remedy, TCP/IP, SMTP, DNS/DHCP, SQL to 8.0, BindView Server Admin Tool, DocsOpen by Hummingbird, Citrix Mainframe, Radia Software Manager by Confidential, Inc., RAS (Remote Access Server) user administration, Veritas Exec Backup, Lotus Notes 6x8.0, Confidential CatOS and IOS for Confidential 3550/4503 switches, 2600 and 878 series DSL switches, Confidential Vlan, Maximo, Vmware 4.0.4 build-744019 running Windows 7, with Red Hat Linux 6.0.

EMPLOYMENT HISTORY:

Confidential, Dubuque, IA

Dispatcher

Responsibilities:

• Perform duties of work order assignments to technicians using ISM
• Dispatch, as part of the Client First transformation team; collect and post metrics to electronic Virtual Boards for review and use by management and executive level officers.
• Training point of contact; set up training spreadsheet for use of technicians and management to track completion of mandatory training programs.

Release Manager

Confidential

Responsibilities:

• Perform project manager duties associated with software development, testing, and deployment for a single client with multiple software projects; have managed up to 55 projects at one time to completion. My client contacts have been primarily US based.
• I've built a strong working relationship with our software packaging team in Buenos Aires, Argentina.
• Have applied mentoring skills for newly hired release managers to ensure that they are fully trained and ready for the task.
• Provided on-going support for them, as needed.
• Heavy use of Ms Outlook 10.0 and Confidential Lotus Notes 8.5 for all internal and external communications.
• Confidential coordinator assigning tickets to technicians to perform QA and software distribution duties in newly established Integrated Confidential corporate clients throughout North America, utilizing Maximo ticketing software.
• Regular contributor to Ideas Council to establish process improvements, streamlined operations, and increased productivity.
• Heavy use of Confidential Lotus Notes 8.0 and 8.5 for all internal and external email communications.
• Identified major QA flaw causing multiple rework of software packages delaying distribution into client's network.
• Followed through with Root Cause Analysis (RFA) to find proper resolutions.

Confidential, Newport Beach, CA

PC Technician

Responsibilities:

• Performed antivirus refresh processes on 200+ PCs for Confidential, Moreno Valley, CA.
• Uninstalled outdated Symantec Antivirus software, re-installed updated Symantec products, scanned each machine for viruses, documented results.

Confidential, West Chicago, IL

Quality Assurance (QA) Technician

Responsibilities:

• Provided photo documentation services after inspection of recently installed Confidential X642E printers and accompanying support stands to ensure that the equipment was properly installed.
• Work was performed at CitiFinancial offices in UT and CA.

Confidential, West Chicago, IL

Field Services Technician

Responsibilities:

• Performed tech refresh at select Rent-A-Center stores located throughout Central and Northeast Wyoming.
• Replaced outdated Maxterm thin client terminals with Confidential t5730 thin clients; replaced compact flash memory cards on retained 3300/3500 Maxterm thin clients with higher capacity 2 GB cards using Windows XP Embedded OS; installed new Confidential GX270 SFF computers; installed and terminated Cat5e cabling to T-568B standards as needed to accommodate new Confidential computers.

Confidential, Fernley, NV

Senior IT Technician

Responsibilities:

• Troubleshooting and repair of laptop computers, desktop PCs, printers, and editing and creating entries in Amazon’s internal Wikipedia.
• Also used limited Linux skills to troubleshoot server problems, test for connectivity between servers and network infrastructure.

Confidential, Piscataway, NJ

Field Services Technician

Responsibilities:

• Performed Tech-refresh campaign for Verizon Communications to refresh 350+ laptop and desktop computers in various Verizon offices in Southern California.

Confidential, Newport Beach, CA

Field Services Technician

Responsibilities:

• Regarding all manner of desktop services: hardware/software purchase/upgrade, software training; DSL services; home networking; Win2000/WinXP install and support, Confidential switches and routers.
• Installed 2 new Confidential 2611 switches, one 3560 Router, and one Liebert GXT2 1500 Confidential .
• Cut over T1 Line from retiring Confidential router. Patched all work-stations, and printers into newly installed network devices.

Field Services Technician

Confidential

Responsibilities:

• Duties included moving of Microsoft Windows 2003 server, workstations, and network printers from on-site training room to Confidential room, front desk, and HR manager’s office, respectively. Connected Confidential switch to VSAT satellite service to provide connectivity to Confidential ’s
• Performed backup of server to tape less USB backup device using Symantec’s Backup Exec tool.
• Patched all work-stations, server and printers into existing LAN architecture.
• Tested all devices to ensure proper working order.

Field Services Technician

Confidential, Ontario, CA

Responsibilities:

• Due to the actual Confidential building not quite ready, the Install 1 was performed in a rented suite at a Confidential also in Ontario, CA.
• Duties included installation of Microsoft Windows 2003 server, workstations, and network printers in on-site training room.
• Performed backup of server to tape less USB backup device using Symantec’s Backup Exec tool.
• Patched all work-stations, server and printers into temporary Confidential LAN architecture.
• Tested all devices to ensure proper working order.