Desktop Support Specialist Resume Hyattsville, MD - Hire IT People

SUMMARY:

Organized, enthusiastic, and motivated professional with strong information technology in a technical environment. Proven ability to work within diverse groups and corporations providing, hardware and software support. Over 3 years of application support in a windows environment.

TECHNICAL SKILLS:

Proficient in the following: Active Directory(4+years), Windows 2000\2002 - 2008 Server(4+years) Windows NT 4.0 Workstation (3+years) Windows XP(5+years) Desktop Support Windows(4+years)Office 2003(6+ years) Office 2007,2010,2013(4+ years) PC virtualization (3+) Windows 7(4+) Mac OSX (1+ year) Windows 7(5+years) Windows 8(3+) Windows 10(1+) C++ programming (2+) HTML(2+years) Security + (1 year) Wireshark (1 year)

PROFESSIONAL WORK EXPERIENCE:

Confidential, Hyattsville, MD

Desktop Support Specialist

Responsibilities:

Provide hands-on support break/fix issues IT support for instructors and students on center.
Answered phones for desktop support related issues provide customer for end-users
Support and maintain 50+computers provided training on IT software applications
Reimaged PC using Novell and installed, configured and desktops and laptops computers to the school domain and network.
Work with the Technology Department in resolving desktop support IT issues and updating software new PC setups
Troubles hooted and supported Mac OSX 10.6 basic desktop setting and Safari Browser compatibility issues

Confidential, Hyattsville, MD

Sales associate / Assistant manger

Responsibilities:

Assisted the branch manager with administrative procedures.
Processed monthly bills for payment A/R and A/P accounts.
Assisted with billing/invoices doing monthly taxes, light payroll.
Processed daily financial reports. Set up conference meetings with clients.
Order office supplies, post debit/credits, and handle monthly billing to tenants.
Provide administrative support, sort mail, copy scan, faxing with MS Outlook

Confidential

Computer technician

Responsibilities:

Respond to inbound customer calls, in a call center environment, that were technically relates to installation, usage, firmware upgrades and troubleshooting complications.
Supported over 100+ end-users with technical and networking configurations of from the network
Identify the degree of the customer's technical knowledge, and adjusted problem-solving communication accordingly. Troubleshoot SIP and DID phone VOIP and PBX systems
Troubleshoot Small Office/Home Office Configurations, TCP/IP, DNS, DHCP, and Firewalls for customer phone installation. Troubleshoot routers, switches, hubs and cable/DSL modems.
Used internal and external database for research and troubleshooting customer problems
Fixes hardware issues of computers.

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Desktop Support Specialist Resume

Hyattsville, MD

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