SUMMARY:

Over 18 year’s Information Technology experience with key emphasis on managing both Physical and Virtual Windows Servers and Client Operating Systems. Strategic planning and deployment of complex IT systems, to include Backup and Disaster Recovery policies.

PROFESSIONAL EXPERIENCE:

Confidential, Dunwoody, GA

IT Infrastructure Manager

• Responsible for managing a team of 11 geographically dispersed Systems Engineers and Administrators, in the planning, implementation, administration, security and maintenance of all Microsoft, VMWare, Citrix and Linux server based technologies and related services in support of corporate and client infrastructure to include Active Directory, Exchange, Horizon with View VDI, WSUS, Windows Deployment Services\Microsoft Deployment Toolkit, PDQ Deploy, SQL, IIS and Storage to include EMC Xtreme IO and HP 3PAR. Lead, design, review, and delegate IT Infrastructure projects to the team.
• Lead 2 separate datacenter migrations projects from on premise to interstate colocations.
• Implemented VMWare Horizon View VDI from the ground up for stateside and offshore user base.
• Performed upgrades of Horizon View VDI from 5.1 to 5.3 and then 5.3 to 7.0.
• Implemented and upgraded numerous Horizon View features to include Persona Management, User Environment Management as well as Instant Clones and App Volumes.
• Decommissioned MacAfee eOrchestrator and Implemented Sophos Antivirus across the organization.
• Decommissioned Microsoft Threat Management Gateway and Implemented Sophos Web Protection across the organization.
• Currently migrating to Exchange O365.
• Re - architected Active Directory to allow for smoother administration of patch management and group policies.
• Redesigned patch management policy to allow for business continuity across 16 remote sites while assuring security of desktops and servers.
• Implemented VMTurbo (now Turbonomix) to provide more efficient monitoring and capacity planning.
• Streamlined desktop imaging process
• Responsible for ensuring that IT infrastructure and applications are performing as required.
• Establish and maintain regular written and in-person communications with the Chief Information Officer including monthly capacity planning.
• Recommends information technology strategies, policies, and procedures by identifying problems, evaluating trends, and anticipating requirements
• Collaborate with IT staff to resolve systems issues. Escalate high severity issues and chronic problems to appropriate Senior Executives.
• Continually investigate and implement ways to improve the effectiveness of the Infrastructure, applications and services capabilities.
• Develop and maintain vendor and service provider relationships while working with key stakeholders to establish appropriate standards and controls to maximize service levels while minimizing costs.
• Responsible for ensuring that others follow established architectural standards
• Collaborate with CIO to align roadmaps with defined IT budget requirements and constraints.
• Drive IT project staff to deliver approved projects on time and within the budget and scope.
• Oversee Systems Administrators and Engineers, ensuring the business users receive timely responses to their support request and that client systems are proactively maintained to create a productive, stable, and secure environment.
• Collaborate with the IT team to evaluate, design, and implement systems that support end users in the productive use of computer hardware and software.
• Collaborate with staff to implement new end user hardware and software as well as upgrades to existing applications. Proactively investigate and implement ways to improve the use of applications.
• Responsible for effectively communicating and working with business users and interpreting business requirements in order to maintain a high level of customer satisfaction in the business user community.
• Ensure that Infrastructure documentation is accurate and maintained on a timely basis.
• Ensure that documentation in place is sufficient to define standards and policies and adequate to support cross training efforts
• Responsible for the development, review, and certification of all-backup and disaster recovery procedures and plans.
• Mentors IT staff and helps build the team’s overall level of knowledge. Builds and maintains effective, positive working relationships with all IT business teams.
• Maintains staff by Interviewing, hiring, orienting, and training employees and identifying personal growth opportunities.

Senior Systems Administrator

• Oversee the Atlanta Datacenter to include, HP Servers and Infrastructure Systems.
• Team Lead for Systems Administrators, provide leadership, direction and Senior level support. Escalation point for Help Desk and other Systems Administrators. Facilitate new client onboarding.
• Administer Windows 2008 R2 functional domain. Active Directory Infrastructure, to include GPO design and administration. Manage Forest Trust, Site Replication. Manage Exchange Organization.
• Manage Barracuda Spam Firewall. Microsoft Forefront TMG Proxy, Firewall and Web monitor services and Solar winds.
• Deploy and Manage VMware ESXi and VMware Horizon with View VDI Infrastructure.
• Maintain McAfee eOrchestrator Anti-virus Infrastructure. Sophos AV and Web management.
• Maintain Backup Exec Infrastructure and Quantum Scalar Robotic Library.

Confidential, Norcross, GA

Infrastructure Engineer Contractor

• Managed McAfee eOrchestrator Anti-Virus Infrastructure.
• Managed Server Hardware and Dell ITA and Open Manage Server Administrator Infrastructure.
• Administered VMware and Microsoft Hyper-V environment.
• Administered Net backup/Pure Disk environment.
• Managed APPAnalyzer Reporting for Exchange server.
• Resolved day to day MS Exchange 2010 issues, mail flow and SPAM management.
• Supported the Active Directory environment to include GPO design and administration.
• Supported, monitored, tested and troubleshot hardware, software and OS problems.
• Performed monthly and quarterly maintenance duties for supported environments.
• Performed Quarterly Audit of Active Directory, Group Policies and File System and Server Access.
• Performed software installations, upgrades and patches to Windows Operating Systems and layered software packages.
• Performed and/or coordinate installation and configuration of Windows 2008 and 2003 Servers.
• Maintained, monitor and analyze daily performance of Windows system components and make recommendations
• Performance Tuning, system testing and upgrade management of Windows systems to achieve optimum performance.
• Planned and performed appropriate procedures, documentation, inventory assessments and technical architecture assessments for current and future systems.
• Assisted in developing, implementing and executing IT Disaster Recovery Plans
• Provided support for equipment racking and de-racking.
• Work to automate management tasks, streamline processes, and improve reliability, uptime, efficiency and security of Infrastructure.

Confidential, Atlanta, GA

Systems Administrator Contractor

• Supported Windows Server 2003 and 2008.
• Supported Active Directory.
• Supported Microsoft Exchange 2003 and 2007 Servers.
• Created and managed security and distribution groups.
• Managed Postini Anti-Spam services and policies.
• Administered VMware VCenter and Citrix XenServer.

Confidential, Alpharetta, GA

LAN Administrator

• Ensured stable operations of Windows Server 2003 and Windows Server 2008 Domain; to include planning new technology installations, configuring, supporting, and optimizing all physical and virtual Servers and network devices and MS Office 2003 and 2007.
• Deployed and maintained Citrix Xenserver and VMware Servers.
• Supported Microsoft ISA Firewall VPN, Exchange Server 2003, Active Directory, DHCP, DNS, IIS 6.0, FTP.
• Supported File and Print Servers and maintained data integrity.
• Supported Thin Manager Application Server and Thin Clients.
• Supported Antivirus Endpoint servers and Spam filtering policies.
• Supported Call Express voicemail Servers, Mitel IP Phones, Windows Mobile, Blackberry, and Apple IPhone support.
• Supported High Availability via MS Cluster services. Analyze individual departmental business needs and create successful solutions. Managed server based Facility Access Security system.
• Managed Backup Exec Media server, Network Attached Storage, onsite and off-site back-up policies and disaster recovery solutions utilizing Backup Exec. Created and deployed Images using Acronis.
• Supported Microsoft Office applications and company core applications.
• Provided End User system and network support; Windows XP, Vista, Windows 7.

Confidential, Lawrenceville, GA

Desktop Support Analyst Contractor

• Provided support for Windows and enterprise applications, networking printing, e-mail, network connectivity, remote access, and hardware issues. Microsoft Office 2003.
• Provisioned Active Directory Objects to include; User and Computer Accounts, maintained Group Policies. Provided and maintained technical solutions for conference room setup, hardware upgrades, system disposal, web-based asset tracking, and software monitoring.

Confidential, Atlanta, GA

Desktop Support Technician Contractor

• Responded to IT support service request from Coca-Cola employees and contractors. Provided desk side support of Windows 2000, Windows XP, and Mac OS X, as well as provided support remotely via LANDesk services.
• Staged and Imaged Workstations using Symantec Ghost as well as conducted data migration of applications and data. Provided Black Berry Support as well as File Sharing and Network Printer Support.