PROFESSIONAL SUMMARY:

• Confidential is a determined technician and administrator with an extensive IT Background ranging from Systems Administrator to a SharePoint Administrator.
• Majority of his professional experience came from the Confidential where he served for 9.5 years before separating in 2014.
• He has had notable success directing a broad range of corporate IT initiatives while participating in analysis, and implementation of multiple solutions.
• He strives on perfecting his craft in IT and the SharePoint environments while providing exceptional customer satisfaction.

AREAS OF EXPERTISE:

Microsoft Office (2010, 2013, 2016, 365) *Active Directory 2013 *SharePoint Administration (2010, 2013, 365) *SCCM *VPN *HTML/XHTML *Microsoft Windows (2010, 2013, 2016, 10), *Trouble Shooting* Network Server and technical issues *CSS PowerShell* Printer Tech* Farm Administration

WORK EXPERIENCE:

Confidential

Traveling Systems Administrator/Deployment Engineer

Responsibilities:

• Assist and lead the design of system architecture, requirements, migration plans and operational best practices based on business requirements.
• Provide technical expertise for both end users, and help desk personnel.
• SCCM Administrator, with the ability to add/remove users, machines, printers and portable devices from/to the RCHA Domain.
• Responsible for the configuration, administration, patching, account & password management, documentation, and root cause analysis of the Confidential system technology.
• Provision and update new Confidential deployments as necessary.
• Provide diagnosis for system software / hardware failures and develop solutions.
• Install hardware and software according to schedule; and create and maintain documentation on the client’s workstation environment.

Confidential

Windows 10 Deployment Engineer

Responsibilities:

• Install assigned hardware for users being migrated to Windows 10, work with the Active Directory group to ensure the users account is flipped properly and mapped drives as well as data is converted and accessible.
• Administered Microsoft SCCM deployments in a large - scale global environment supporting over 30,000+ users both NIPR/SIPR machines.
• Install assigned hardware for users being migrated to Windows 10, work with the Active Directory groups to ensure the users account is flipped properly and mapped drives as well as data is converted and accessible
• Prepare and image all new Desktops, Laptops, Dell Tablets, Microsoft Surface Pro, as well as VDI boxes with current DoD approved Windows 10 Image.
• Configured user desktop once Virtual data transferred over to domain controller.
• Trained incoming end-users the how to’s/do not do’s in SharePoint Office 365 training procedures, functionality, and capabilities with multiple classes; class size ranged from 15-35 people.
• Created, designed, Maintained, and managed JCS first ever Windows 10 Deployment page in SharePoint 365 assist the Coordination, assign duties, tracking/uploads documents, scheduling events, improving customers relations and communications.

Tier 2/3 Field Service Technician

Confidential

Responsibilities:

• Provide direct technical support Level 2 and Level 3 for computer system users on the Confidential .
• Support and troubleshoot computers, laptops and telecommunications-related issues: software, upgrade, re-image, hardware, network devices, printers, and smartphone, coaxal and CAT5 configuration and testing.
• Conducted face to face customer support inside the Tier 2 Kiosk for one on one customer support. Review and resolve Tier 2 and Tier 3 issues remotely or by scheduled desk side visit
• Resolve NIPR/SIPR equipment malfunctions and correct them as directed by supervisor
• Provide technical account management for military Active Directory ( Confidential ) and web base email site ( Confidential ) for Confidential Wounded Warriors and customers
• Maintained a high level of customer service and professionalism interactions with internal customers, management, and administration

Confidential

Client Support Technician/Knowledge Operations Manager/SharePoint Administrator

Responsibilities:

• SharePoint Administrator/KOM 11th WG/Civil Engineering Squadron from
• Provided technical support to military personnel’s for desktop operations, troubleshooting Microsoft software, VPN and various security software for daily operations.
• Served as Lead technician, Lead SharePoint Administrator, managing 350 PC’s, scheduling maintenance, finalizing reports, update/managed Microsoft Excel Spreadsheet.
• Created 35+ SharePoint customer service pages for Andrews AFB 11th WG/CES Squadron’s: Electricians shop, Fire Dept, Plumping Shop, Wood shop, HAZMAT, HVAC, EOD, Base Dorm Office, Public Relations plus more making it easier to communicate with Confidential customers both uniformed, and civilian customers.
• Trained end-users in SharePoint procedures, functionality, and capabilities with multiple classes; class size ranged from 5-25 people.
• Provided technical support for internet, intranet, SharePoint portal and web collaboration access in the areas of administration and development.
• Design, develop, and manage site content and capabilities and provide daily onsite maintenance of the existing CAA portals and Web Sites.
• Solution focused manager in SharePoint and highly effective in technical support strategies
• Provided support for SharePoint Portal Server and Windows SharePoint Services in SharePoint 2007.
• SharePoint Site Collection Administrator who performed front end supervisory software administrative functions for the DoN SharePoint (approx. 500 users) site by creating accounts, setting permissions, data assets, repositories, web part creation and management, calendar correlation, and workflow management
• Created and monitored Help Desk work orders as appropriate. Coordinated with other IT groups as well as external support organizations to ensure that all hardware and software configurations are optimized in support of the Air Force SharePoint environment.
• Worked closely with Central Administration to create and maintain the units SharePoint Site