SUMMARY:

• Ability to work with a diverse workforce supporting numerous departments implementing IT policies and procedures.
• Ability to meet or exceed deadlines for various IT projects
• Ability to manage priority of tasks while satisfying the customer expectations without compromising SLA.
• Commitment to completing tasks going above and beyond what is required.
• Ability to work under pressure managing expectations while not compromising SLA.
• Self - motivator constantly learning newer and better processes taking iniative to learn new technologies without formal training.
• A people person with the ability to manage a diverse array of personalities with a diplomatic approach.
• Team lead on various IT projects taking initiative to manage projects from beginning to completion.
• Provide 1st and 2nd level support for Microsoft Exchange 2003 environment
• 1st level support for Exchange Server 2010 and 2013
• Provide support for Blackberry Enterprise Server
• Perform regular mailbox recovery
• Administer user accounts, support user authentication & passwords.
• Migrate user mail accounts
• Managing Exchange user accounts with System Manager
• Supporting RPC over HTTPS
• Managing mailbox size, access and permissions
• Office 365 end user support
• TCP/IP and DHCP
• Creation, Management and Configuration of Virtual Machines, Clone and Templates.
• Customizing guest operating system on Virtual Machines.
• Install, configure, and troubleshoot virtual machines using Vsphere 4x and 5.5
• Installed, managed, and configured Hyper V 2008/2012
• Installing, configuring Veeam 6.5/7 Backup and Replication software

PROFESSIONAL EXPERIENCE:

Confidential

Desktop/Help Desk Support

Responsibilities:

• Install and configure support Windows 7 Enterprise/XP in an enterprise network environment
• Migrating users from Windows XP to Windows 7
• NRAS token and Cisco VPN support
• Troubleshoot and support Mac OS and Ipad devices.
• Install, configure, and troubleshoot Microsoft Office suite 2007/2013 to include Project and Visio
• Install, configure, and troubleshoot desktop applications such as Internet Explorer, Firefox, Chrome, Adobe Acrobat, Java Platform, and various proprietary software applications
• Deployed images using Nortons Ghost 2003 and Altiris 6.9 and SCCM 2012
• Setup, configure, and trouble network printers
• Manage network and local user access and permissions
• Provide network support to the end user
• Managing user requests and trouble ticket assignment using Remedy and Track IT systems
• Provided phone and desktop support for the end user
• Managing PST files and email recovery
• End user support for Avaya, Siemens and Cisco VOIP phone systems.
• Client Server support for Windows server 2003-2012

Confidential

Responsibilities:

• Responded to telephone calls, email and personnel requests for technical support using JIRA ticketing system.
• PC and Cisco CP 7841 phone setup and support.
• Managed hardware assets using Gigatrak asset management software.
• Office 365 end user support
• Network printer support

Confidential

Responsibilities:

• Responded to telephone calls, email and personnel requests for technical support
• Mobile device support
• PC setup and support
• Avaya VOIP support
• AV support for Brio system
• Network printer troubleshooting and configuration

Confidential

Information Systems Analyst

Responsibilities:

• Team lead for deployment of new hardware assets
• Improved processes for media disposal of out of warranty hardware assets
• Took iniative to evaluate and test hardware and software assets to improve efficiency for network security and performance
• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN
• Managed Active Directory user accounts
• Team lead on Windows 7/10 imaging migration
• Mobile device support and management
• NRAS token support and configuration
• Mainframe IPL support
• Responded to telephone calls, email and personnel requests for technical support
• Bit-locker encryption recovery
• Microsoft Office 2013 end user support
• IPL IBM mainframe systems
• End user support for Cisco VPN remote access.
• Blackberry and Iphone
• PIV card support
• Monitors network using Solarwinds

Confidential

Systems Administrator

Responsibilities:

• Responded to telephone calls, email and personnel requests for technical support
• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN
• Managed Active Directory user accounts
• Managing mail accounts on Exchange server 2003
• Provided desktop support to end users in a Windows 7/Office 2010 environment.
• Documented, tracked and monitored the problems to ensure a timely resolution
• Supports, tests, and troubleshoots hardware and software problems pertaining to LAN
• Classified System Administrator in a Windows Server 2003-2008 environment
• Supporting and managing virtual machines in a Vmware Vsphere 4.1-5.5 environment
• End user mail support in an Exchange 2007/2010 environment.
• Tier 1 support for Business Objects and Deltek via Internet Explorer 8-9
• Blackberry and Windows 8.1 phone support

Confidential

LAN Administrator

Responsibilities:

• Responded to telephone calls, email and personnel requests for technical support
• Documented, tracked and monitored the problems to ensure a timely resolution
• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN
• Managed Active Directory user accounts and login scripts
• Provided tier I and tier II level support for LAN based issues to the regional IT specialists and end users
• Technical support for network printing, drive mapping, user permissions, LAN access, VPN support, and other network related issues
• Managing public folders and mail accounts on Exchange server 2000/2003
• Provided desktop support to end users
• Used HTML, Adobe, and Dreamweaver 2004 to create help desk documentation
• Imaging hard drives using Nortons Ghost 2003 and Powerquest Imaging software
• Migrating users from Windows 2000 pro to XP pro SP1/2

Confidential

Tier 1 and 2 tech support

Responsibilities:

• Provided tier I and II level support for broadband cable modems, routers, hubs, and switches
• Provided support for ethernet and USB device issues
• Resolved all connectivity issues related to the cable modem and basic support for 3rd party hardware
• Support for wireless network connectivity and encryption
• Troubleshoot and support various operating system issues such as driver conflicts, security flaws, registry editing, spyware, and virus removal
• Supported Windows 9x, 2000, and XP Mac 9.2 OSX- 10.5
• Selling broadband service to new and existing customers.

USMC LAN Administrator

Confidential

Responsibilities:

• Provided network support for over 300 users in a field environment on a Windows NT based network
• Networking various devices such as workstations, printers, routers, and servers
• Managed user accounts, performed software upgrades, server builds, and TCP/IP configuration on NT server based networks
• Installed and terminated over 1,000 cat 5 and fiber optic LAN drops throughout the 2nd FSSG