TECHNICAL SKILLS:

SOFTWARE: Vista ultimate confidential Anti - Virus, All Internet, All File Maker Pro Windows 2x-XP Phone support Adobe Acrobat Outlook 2010 WordPerfect All Adobe Illustrator SQL Photo Shop 4.0+ Lotus Notes All MS Office 2010 NT 3.5-4.6 Office 2003-2010 Remedy all GroupWise All CITRIX NVidia Windows NT Linux HTML Internet Security Windows all Internet support Java scripting Lotus Notes Domino Windows 95 Unix TCPIP PageMaker, All Longhorn Mac Os 10x plus A+ instructor PDA/Optical Pc maintainer Twain Email support Internet mail Firewalls Wireless PCMCIA

HARDWARE: Laser Printers, All Desktop computers all peripherals copiers Scanners any Optical Drives Networks Cat - 5 Blackberry Laptops all PDA s Hand held devices Mac MS SBS 2008(r) 2 Barracuda Firewall Fire-Wire Compatibility NAS Inline storage Wireless Wired USB Devices Servers

PROFESSIONAL EXPERIENCE:

Confidential, Niagara Falls, NY

Owner Lead tech

• In-home and small business computer support services: Desktop support, Server support, Remote support.
• Website design support: Layouts and Graphical support, Custom Servers, Tree Monitor setup and deployment
• Roll-outs: Image creation, Custom blending old and new technology, infrastructure support and maintenance; Network support.

Confidential, Niagara Falls, NY

Microsoft Office Specialist

• Supported outlook 2010 for M&T bank at (Synergy)
• New rollout of outlook from GroupWise conversion (tier 2 support)
• Supported All outlook features and migration support during the conversion. team environment, With the capacity to work independently
• 100% Phone support (Answering, Call backs, 1st Line support)
• ACD system, Remedy system; Remote Diagnostics; Knowledge Management system

Confidential, Coventry, CT

Owner

• In home computer support (wired, wireless, desktop & laptop)
• Business computer support (data recovery, Servers, Networks, connectivity, Troubleshooting Software issues, Outlook, Exchange server, Disaster recovery. fast paced corporate environment, executive level support
• Custom building servers for client needs, Desktops, Software modifying Laptops.
• Supporting all versions of windows. Supporting all Email clients, exceptional customer service (hp laser jets all, Dell and IBM laptops & desktops, All routers and home networking equipment)

Confidential

• NMCI on site, break fix, printer’s scanners, pc’s servers, Server testing Hardware/software diagnostics & setup prior to deployment.
• Windows’ 98-vista supported both current and legacy equipment.
• Re imaging and deployment of new and refurbished equipment also.
• Ordered and shipping of said equipment and software installs, setting up of outlook 2003 with Microsoft exchange.
• Custom desktops and laptops. Xerox thermal, all Xerox copiers, Konica printers and copiers, dell 2600,2800,3100,XPS IBM Netvista, Lenovo laptops (all), Dell servers)

Confidential

• On site computer repair and deployment firm
• PC rollouts on various sites on a daily basis of Windows XP, and outlook.
• I was on the break fix team until a spot opened on the Deployment team
• Deploying in location all over the state and western MA
• Dell & Ibm rollouts 3500’s (hp LaserJet 3 and 4 & color

Confidential, Coventry, CT &Kansas City, MO

Senior Support Engineer

• In Home computer service.
• Wireless Networking, LAN configuration and deployment, Laptop trouble shooting and repair.
• Application support, Hardware server support, Administration support for all Microsoft applications (dell, HP, Toshiba, Flex, Micron and others)

Confidential, Cincinnati, OH

Lead Technician

• Supporting the Eastern United States for hardware support and troubleshooting cover 3 states and 2350 pc/ servers/ printers
• Wireless Networks, Web pages, Custom PC builds, Networks, LAN/WAN and troubleshooting all forms of pc’s and printers.
• All Xerox copiers and printers

Confidential, Coventry, CT

Computer Tech 3

• Home installs and support, Wide area networks, Wireless Networks, Web pages, Custom PC builds, Networks and LAN/WAN.
• Trouble shooting, internet support, custom networks and Rollouts, and onsite training. Freelance Insurance claims adjuster specializing in computer and electronics equipment claims for Amica Insurance Company, AE Oberhaus Inc and Lloyds of London.
• Gateway, dell, Flex, Digital desktops and laptops all

Confidential, Norwich, CT

IT Help desk

• Helpdesk Support of 2,300 clients for Electric Boat, and United Technology Companies using Lotus Notes, Netscape, Mainframe apps, General Helpdesk duties, and
• Call center Level 1 support, 73 tickets closed daily.

Confidential, Hartford, CT

IT Tech support

• Duties Include Server and client backups and maintenance
• NT &Novell Administration duties
• Helpdesk support at the client side and NT & Novel Network support IP routing.
• Intranet support and implementation.
• RAS and remote access with cellular hook ups.
• UNIX administration and server building and raid5 setups with Compaq & Dell.
• Static Internet configuration for remote sites.

Confidential, Windsor, CT

Product support Helpdesk

• Duties included very heavy phone support for specialized vinyl printing software.
• The process of rebuilding customer’s blocks & testing their designs.
• Reconfiguring the customers PCs remotely and assisting in the fine points of using the OMEGA software.

Confidential, Hartford, CT

Consultant

• Laptop and server support and 500 users.
• Remote desktop support for sales team on a global scale.
• Creating desktop and laptop images and new deployments

Confidential, Bloomfield, CT

Consultant

• Desktop application support.
• Install and repair of windows environment

Confidential, Boston, MA

Consultant

• Computer configurations and setups. New rollout (1200 units).
• Network support and Configuration of Novell and Windows NT and fixed Compaq, Dell
• Gateway, IBM, and Mac and Mac II computers and Monitors and printers.
• Configuration of HP 5si/MX/ps6 printers and Icon copiers and Cannon printers.
• 800 clients and 120 remote Clients via laptops

Confidential, Edison, NJ

A+ Instructor

• Duties include teaching the A+ certification course
• Basic software packages to novice computer users
• All classes taught in a Technical atmosphere
• Comprising of multi-state travel