We provide IT Staff Augmentation Services!

It Support, Desktop Support, Helpdesk Resume

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SUMMARY:

  • I want to continue to utilize my 18 years of hands on experience working on Confidential Office support, deployments and migrations.
  • I have worked on Office 365/2016/2013/2010/2007 Projects. Most recently, I have experience working with The Office 365 Administration Portal, One Drive for Business, Skype for Business, Exchange Online, Proplus Application Installer for MS Office 2016 and 2013apps.
  • I have also provided technical support for various Confidential products within corporate environments as a Confidential Certified System Engineer and technician, providing technical support to within major corporate and executive environments.
  • I have also worked in a variety of roles including support technician, site technician, lead technician, hardware, software, helpdesk, desktop support, customer service, I have spent the last 7 years focusing on Office 365\ Confidential 10 Confidential 8, Confidential 7 and Exchange Outlook Migrations.
  • Provided support for several Confidential 7 Migrations, rollouts, upgrades and enterprise wide migrations.
  • I have participated in all sorts of Software and hardware upgrade projects. I spent 2014 - 2016 working on Mobile systems IPhones, IPads, Androids, Desktops, and Laptops and supporting Office 365 want to continue working supporting Office 365 Environments that utilize Business Essentials, Office 365 clients with their initial Setup, DNS Setup, Email Migration, Skype for Business, and 365 Configurations.
  • In 2015-2016 Worked for MS providing technical and administrative support for Onboarding New Customers account migrations, upgrades, administration, and support, providing ongoing support and working on migration users to 0365

PROFESSIONAL IT SKILS:

  • High Level Communication Skills, both verbal and written.
  • Answer All questions relating to using systems for business purposes
  • Actively troubleshoot technical problems by taking full ownership until an issue is resolved
  • Communicate technical solutions to peers, managers,, and across the organization as needed
  • Accurate document problems and resolutions in help desk database and knowledgebase.
  • Deliver individual and group coaching to new employees, clients, and th6e user community
  • Communicate technical knowledge and expertise to local help desk representatives in each office
  • Participate in special projects for improving the effectiveness and goodwill of the IT department

TECHNICAL SKILLS:

  • MS Office 365 Migrations, Office 365 Deployment and Administration, 365 Outlook MailOne Drive for Business, Exchange Online, Skype for Business, OWA
  • Confidential 10, Confidential 8, Confidential 7
  • MS Office 2016, MS Office 2013, All Outlook
  • Smartphones IPhones, IPads, Androids
  • IT Support, Desktop Support, Helpdesk

PROFESSIONAL EXPERIENCE:

IT Support, Desktop Support, Helpdesk

Confidential

Responsibilities:

  • Office 365 IT Concierge Support for Brand New Tenant Companies and Clients
  • Office 365 Exchange Online, Active Users, Skype, One Drive for Business
  • Office 365 Exchange Online Support and Administration,
  • Share Point Online, Administration and Permissions
  • User creation and administration, Active Users, User roles
  • Email Support, MS Outlook 2010, 2013, 2016, Lotus Notes, Gmail
  • Confidential 10, Confidential 7, Confidential 8
  • MS Outlook 2010, 2013, 2016
  • Confidential 10, Confidential 8, Confidential 7
  • MS Office 2013, 2010, 2007 Upgrades
  • Active Directory Administrative Center
  • Active Directory Users & Groups
  • DNS & DHCP Configuration
  • Back Up and Restore All User Confidential & Email Profiles

Confidential, North Brunswick, NJ

Training and support

Responsibilities:

  • Migration of all users to Office 365 Platform
  • Confidential 10, Confidential 7, Confidential 8
  • MS Outlook 2010, 2013, 2016
  • Confidential 10, Confidential 8, Confidential 7
  • MS Office 2013, 2010, 2007 Upgrades
  • Provide training for all users
  • Provided technical support for users
  • Install, Upgrade and Troubleshoot any customers Confidential 7,8, 10 OS
  • Support All Software Applications on Laptops and Desktops

Confidential, New Brunswick, NJ

IT 365 Migrations Support, Onboarding Specialist

Responsibilities:

  • Office 365 Migration - 2,000 User Migration Department Migrate All Professors, Faculty an Physicians to Office 365
  • Office 365 Trainer Explain and Demonstrate The use of 365 Product Suite including the following Software -
  • Install and Upgrade All Office Applications for Users Pro plus 2013 & 2016
  • MS Outlook 2010, 2013, 2016 and Exchange Online 365
  • Confidential 10, Confidential 7, Confidential 8, Mac OS Troubleshooting and Support
  • Install and Add Company Portal Corporate Network Access For All IPHONE 4,5,6,6S
  • Troubleshoot All User computer, Laptop, IPAD and Smartphone Problems and Issues
  • Troubleshoot MS Outlook Access for University Faculty and Physicians.

Confidential

IT Support, Desktop Support, Helpdesk

Responsibilities:

  • Train All Users on New Office 365 Tenant Portal including Exchange, Sharepoint, One Drive, Proplus
  • Support 365 Users, create, edit, and administer permissions and rights for Active User Accounts
  • Support Installation and upgrade of Office 2013, Office 2016, Online and Hybrid Installation of MS Office 2015
  • Support Installation and Migration of New companies, Exchange Mail, PSTS, Public Folders, Online and Hybrid
  • Support Installation and Administration of New Office 365 EMC {Exchange Mail Cente} and Exchange Online
  • Support MS Outlook Mail Migration, Setup, Installation and Administration for New company Admins.
  • Install, Upgrade and Troubleshoot any customers Confidential 7,8, 10 OS
  • Support All Software Applications on Laptops and Desktops
  • Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
  • Administer, Troubleshoot, and manager customers Confidential 7 & Confidential XP on all Dell, HP Laptops
  • Troubleshoot Printer and Network Printer Issues for clients.
  • Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
  • Troubleshoot Users Domain Logon problems using remote tools and Active Directory
  • Administer Active Directory Users and Computers Tool To Reset Passwords, etc
  • Performed Upgrades of all kinds of software and patches that customer's machine required.
  • Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
  • Troubleshoot a wide range of problems on Confidential 7 Computers and Confidential Office 2010 applications.
  • Install & troubleshoot Google Chrome and Internet Explorer 8 & 9 Browser issues.
  • Break/Fix all applications including medical, administrative, office, mail, and Anti virus packages

Confidential, Secaucus NJ & New York, NY

MS Outlook Migration Lotus Notes to Outlook Contractor Technical Support

Responsibilities:

  • Configure & Troubleshoot All IPADS, IPHONES, ANDROIDS, BLACKBERRY SMARTHONES, MACBOOKS
  • Install, Upgrade and Troubleshoot All versions of MS OUTLOOK, - 2013, 2011, 2010, 2007
  • Install, Upgrade and Troubleshoot any customers Confidential 7 OS & Applications on Laptops and Desktops
  • Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
  • Administer, Troubleshoot, and manager customers Confidential 7 & Confidential XP on all Dell, HP Laptops
  • Troubleshoot Printer and Network Printer Issues for clients.
  • Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
  • Troubleshoot Users Domain Logon problems using remote tools and Active Directory
  • Administer Active Directory Users and Computers Tool To Reset Passwords and Assign permissions
  • Performed Upgrades of all kinds of software and patches that customer's machine required.
  • Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
  • Troubleshoot a wide range of problems on Confidential 7 Computers and Confidential Office 2010 applications.
  • Install & troubleshoot Google Chrome and Internet Explorer 8 & 9 Browser issues.
  • Break/Fix all applications including medical, administrative, office, mail, and Anti virus packages

Confidential

Technical Support Contractor

Responsibilities:

  • Install, Upgrade and Troubleshoot any customers Confidential 7 OS & Applications on Laptops and Desktops
  • Design, Configure, and implement Underground Cable Installations for private contractor RG 11 & RG 6 & RG 7
  • Check each Coaxial cable RJ-11 & RJ 6 to verify that the transmission line is functioning and working properly for cable and is not interfering with gas, electric and other communication lines on customer property.
  • Troubleshoot and reinstallation of any software applications that are not functioning properly

Confidential, New Brunswick, NJ

Helpdesk/Desktop Technical Support

Responsibilities:

  • Administer, Troubleshoot, and manager customers Confidential 7 & Confidential XP on all Dell, HP Laptops, Desktops
  • Confidential System Configuration Manager 2007
  • Support and Troubleshoot a large variety of McKesson Clinical & Medical Applications including the following, HEC, HIC,
  • EMR, HPP, HCA, Pathways, Xray Programs Magic Web, Star & Horizon Health Summary Apps.
  • Troubleshoot Printer and Network Printer Issues for clients.
  • Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, Dameware, Joinme & TeamViewer
  • Troubleshoot Users Domain Logon problems using remote tools and Active Directory
  • Administer & Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords, etc

Confidential, Manhattan, NY

Deployment & Upgrade Technical Support

Responsibilities:

  • Contributed to migration and managing of Confidential OS upgrades, specifically going from Confidential XP to Confidential 7
  • Deployed MS Office 2010 Upgrade migration from Office 2003/Office 2007 to Office 2010
  • Administer Active Director for Confidential 7 users within a Multi Domain Enterprise Network.
  • Installation, upgrade, configuration and deployment of Confidential 7 OS on all Del, HP, IBM, Acer, and other PCs and laptops
  • Worked as Contracted Desktop Support, Confidential 7, Office 2010 upgrade specialist, and remote helpdesk
  • Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
  • Migration of Lotus Notes to Confidential Outlook 2010. Performed Upgrades of all employees.
  • Confidential XP, Confidential Vista, MS Office 2010 MS Office 2007, MS Office 2003 Upgrade
  • Install and configure Financial Accounting proprietary applications for clients in Finance, Accounting, Legal Departments.
  • Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
  • Install, troubleshoot Internet Explorer 7, 8, Browsers
  • Break/Fix all applications including financial, office, mail, graphics, and Anti-virus packages.
  • Trained New Staff on Confidential 7 Upgrade & Deployment procedure

Confidential, Peapack-Gladstone, NJ

Medical Technical Support

Responsibilities:

  • Installation, upgrade, configure, and deployment of Confidential 7, Confidential XP, Confidential Vista, MS Office 2010
  • Install, troubleshoot Internet Explorer 8, and other proprietary software applications Symantec Endpoint software
  • Break/Fix all applications including medical, office, mail, Graphics and Anti-virus packages.
  • Configure Server Backup and Restore
  • Provide customer service for entire client staff.
  • Troubleshoot roaming profiles for clients.
  • Install and configure medical proprietary applications for clients in administrative offices and hospital.
  • Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
  • Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential, Edison, NJ

MDT Assistant Migration Tech

Responsibilities:

  • Installation, upgrade, configure, and deployment of Confidential 7 OS on Dell 4350 Laptops
  • Upgrade Memory from 1Gg to 3 Gg. Upgrade Hard Drive from 80Gig to 320Gig in all machines
  • Install Confidential 7 Ultimate Edition Using MDT Deployment Tool method & SCCM
  • Install and Upgrade MS Office 2010, Hard Drive Encryption Software, Proprietary Software
  • Re-Map all Network Printers and shared drive access.
  • Backup and restore customer data, settings, favorites, mailbox, calendars & signatures

Confidential, Manhattan, NY

Technical Support

Responsibilities:

  • Installation, upgrade, configure, and deployment of Confidential 7 OS Dual Monitors
  • Unbox, Assemble and setup of new monitors for company employees located in New York location
  • Administer Active Directory and Group Policy within a Multi Domain Enterprise Network.
  • Installation, upgrade, configure, and deployment of Confidential 7 OS on all Dell, HP, Acer and other PCs & laptops
  • Configure Confidential Virtual Machine
  • Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
  • Installation, upgrade, configure, and deployment of Confidential 7 OS, Confidential XP OS, Confidential Vista, MS Office 2010

Confidential

Technical Support, Edison, NJ

Responsibilities:

  • Administer, Troubleshoot, and manager customers Confidential 7 & Confidential XP on all Dell, HP Laptops, Desktops
  • Confidential System Configuration Manager 2007
  • Administer, Troubleshoot a large variety of McKesson Clinical & Medical Applications including the following, HEC, HIC
  • EMR, HPP, HCA, Pathways, XRAY Programs Magic Web, Star & Horizon Health Summary Apps.
  • Troubleshoot Printer and Network Printer Issues for clients.
  • Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, DAMEWARE, JOINME & TeamViewer
  • Troubleshoot Users Domain Logon problems using remote tools and Active Directory
  • Administer & Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords
  • Worked assisting Desktop Support and Helpdesk Technicians complete tickets, dispatcher, customer service representative,
  • Tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients
  • Upgrade & Deployment of Confidential 7 OS, MS 2010 Office, MACBOOK, EMR (Electronic Medical Records)
  • Install IDX (Patient scheduling software, OMS, IDX, Sunshine, IE 8, Opera 9, Adobe Symnatec Endpoint
  • Install and Configure Hi Jack, AFT Security Software, Norton Antivirus, Norton Backup and Restore, McAfee 8.71
  • Install, upgrade, configure, and support all UMDMJ & RWJ proprietary software applications.
  • Install and Configure Applciations for UMDNJ Physicians, Nurses, unit secretaries and OIT administrative support staff.

Confidential

Technical Support Migration & Deployment, Edison, NJ

Responsibilities:

  • Installation, upgrade, configure, and deployment of Confidential 7 OS, Confidential XP OS, Confidential Vista, MS Office, Banking & financial applications, Internet Explorer and other proprietary software applications
  • Reconfigure new Panini check devices, ATM card readers, banking stations and network printers.
  • Update and configure Norton Antivirus, McAfee 8.71 Ant virus software
  • Reconfigure user access permissions, Confidential firewall security, domain and shared access
  • Setup and configure Blackberry, IPhone, and Android devices.

Confidential

Tech Support, Bridgewater, NJ

Responsibilities:

  • Provided Daily Desktop Support for 1500 plus users
  • Installation, upgrade, configure, and deployment of Confidential 7 OS, Confidential XP OS, MS Office 2007, AS400 Applications, Citrix Apps and other proprietary retail and fashion industry applications for all employee levels
  • Assemble, setup, and configure new desktop, laptop and printers for management and administrative clients
  • Assemble, setup and configure Blackberry and Android devices
  • Troubleshoot software and hardware including Lexmark and HP network printers, Viewsonic Monitors
  • Troubleshoot network connectivity utilizing Fluke IP Network Analyzer
  • Reconfigure user access permissions, Confidential firewall security, domain and shared access.
  • Provided on site and remote technical support to clients. Reconfigure machines for secure auto-logon and single access logon
  • Configure machines for secure auto-logon and single access logon
  • Installation, upgrade, and configure Laptops and Desktops with MS Confidential 7 Operating System
  • Troubleshoot Confidential 7, Confidential XP, MS Office 2007, and proprietary application software problems
  • Provide resolutions to any issues found during Confidential 7 OS upgrade and deployment.
  • Provided desktop services, help desk, on site troubleshooting, and software Imaging for clients

Confidential

Sr. Tech Systems Support, Edison, NJ

Responsibilities:

  • vided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
  • Managed Confidential 2003 Image Upgrade project for external clients.
  • Provide Project management IT best practices, industry trends, and technologies for technical staff members
  • Provide the highest level of technical support and customer service expertise to enterprise clients.
  • Maintain a high level of technical expertise in all Confidential operating systems. applications software,
  • Manage strategic engagements while providing exceptional customer service during Confidential Migration, planning and
  • Coordinate Upgrades with management and IT Teams.
  • Develop and present comprehensive analysis and documentation of the customer's current state of operations a
  • Provided Recommendations for Confidential 7 and/or Office 2003/2007 migration
  • Installation, upgrade, and deployment of Confidential 7, Confidential Server 2003, Confidential XP, Confidential Vista,
  • Attended Panasonic IP PBX telephony training provided by Panasonic and Confidential on new systems.

Confidential

Technical Support, Warren, NJ

Responsibilities:

  • Worked as a Helpdesk associate, dispatcher, customer service representative, and tech support. Provided daily in person support, technical troubleshooting, and remote pc troubleshooting to all clients and management staff
  • Data Recovery/PC technician Confidential the nationwide laptop service center supporting 29,000 Confidential & Confidential laptops.
  • Support Break Fix for laptops, reimages, backup data, restore lost data for national Confidential & Confidential Staff
  • Fix emergency requests for crashed and broken laptops with blue screens that will not boot up Confidential all, working in a emergency environment where every request is a high severity 1 level request
  • Performed data recovery on inoperable hard drives, image rebuilds using Ghost software and unattended rapid deploy install processes, installed and configured all required SOE software and updates
  • Utilize Active Directory Tools to administer user rights and access to resources on Corporate LAN in a National Multi Domain Network environment.
  • Reinstall Confidential 2003 Administration Tools on Remote Site Servers for Confidential Group.
  • Performed moves, adds, and changes to user accounts in Active Directory; recreated MS Outlook user profiles; set MSIE browser settings; and configured remote networking for Confidential & Confidential Global Dialer and Extranet Access VPN
  • Monitor and report all daily, weekly, and monthly client requests to Sr. Management to review ticket status, response time, trending, escalations, and overall customer satisfaction.
  • Projects

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