PROFESSIONAL SUMMARY

• Highly dependable Software Engineer and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues.
• Have 10 years of experience in IT industry. I have worked in Enhancement team for 5 years and been working in Production Support for 5 years.
• Keen interest in leading a support team as expertise in Prime Services production support.
• Very good technical as well as business communication skill. Very good analytical and coordinating skill.
• Very good team managing capability to provide effective service to user and clients.

TECHNICAL SKILLS

Programming languages: Core Java, Unix shell scripting

Databases: DB2, Sybase

Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10

Tools: Autosys, AquaData studio, JIRA

PROFESSIONAL WORK EXPERIENCE

Confidential, NJ

Technology Lead

Responsibilities:

• Recently internal Listed Derivatives Middle Office Operations team escalated that there no trades are being received from any one of the European exchanges.
• As the Exchange cut off was approaching, I (from Production Support team) started a conference call with Middle Office Operations, Trade flow Technology, Internal network team.
• Once all the connectivity was checked and confirmed by internal network team, Production Support team reached out to
• Exchange help desk and got their network team involved on the conference call to work with our internal network team to check the connectivity between Confidential and Exchange.
• Finally it was identified that issue was with one of Exchange s port being down and that causing the connectivity outage.
• After the issue was fixed by Exchange, connectivity was back up and trade backlogs were caught up before Exchange cut off.
• We generate Futures Daily Statements, Futures T+1 reports, Margin Payment Receipt reports, Intraday Trades report etc. are from our Client Reporting batches.
• We monitor the Futures batch processing for Confidential EOD reports generation, Confidential EOD reports generation Confidential EOD reports generation, Confidential EOD reports generation, Confidential (US) EOD report generation.
• We also support batches for Regulatory reports to meet SLA.
• We support trade flow and batch processing to generate reports for Fixed Income products and Equities products.
• If there is a batch job failure holding up completion of the batch and reports generation, as a L2 support, we trouble shoot the cause of the failure based on the job logs also we check if Database connections and DB space are good. If there is unusual activity identified as DB space filled up or DB locks or DB Connection issue, we immediately involve our internal DBA team along with Application development team on a conference call to investigate the root cause and fix the issue to avoid any client impact.
• We provide support to Trade File Management system. There have been issues of trade files uploaded by Client not getting processed thus impacting the trade flow into Confidential internal systems.In that scenario, we get Trade file application developers on a conference call to investigate issue along with and Client help desk (Client Solutions) team if client needs to be approached in case of any data quality issue with trade files uploaded by Clients.
• Handling incident management in case of production issues or outage.
• Sending Management updates for Severity 1 and 2 issues.
• Communicate all stakeholders during production issues and outage.
• Coordinating conference calls across multiple teams in case of application outages/reporting issues/batch issues as part of Incident management process.
• Making sure of Business application Readiness and notify all stakeholders before start of business hours.
• Batch monitoring for reporting applications. Autosys tool is used as job scheduler.
• L1 and L2 alert monitoring for all the trade booking and reporting applications. L1 level monitoring and fixing is based on following run book processes. L2 level monitoring and fixing is by analysis.
• Working with Unix Shell Scripting for backend L2 investigation and analysis.
• Supporting systems that use DB2 and Sybase for database.
• Alert handling based run books created for application alerts.
• Creating and approving valid run books that can be understood and used by L1 team.
• Making sure that process for controlled production access is followed to eliminate unintended production issues.
• Working with Exchanges/External parties as and when required in case of issues in trading applications.
• Provide feedback to L3 team as part of alert reduction and minimizing L3 escalations.
• Training newly on - boarded team members and monitoring them.
• Running spot checks with the team members to understand if the established processes are very well comprehended and followed by them.

Confidential

Technology Analyst

Responsibilities:

• Worked on a Project to introduce a new product in the Commission processing flow for Advisors of Confidential .
• Creation of new product, Introducing a new logic in calculating commissions and Creating schedulers with the rates defined for the new product using Core Java, XML and Unix Shell scripting were part of the project.
• Worked on a project to change the payout rate of a group of advisors and leaders for Confidential . and providing them the incremental payout according to their recruitment details and service periods.
• This involves the change in allocations and commission calculation processes using Core Java, XML and DB2.
• Worked on Ops-stability project that includes creating batch jobs for purging of 30 days older transaction data.
• Worked in all stages of SDLC life cycle.
• Worked on Major and Minor enhancement requests for java based application for Insurance advisors and clients (DCM - Distributed Channel Management).
• Part of Production support handling, bug fixes and data investigation/fix
• Handling production migrations through Change Management process.
• Handling user queries through Enhancement and Problem Management tickets.