Customer Care/Helpdesk Specialist Resume Westborough, MA - Hire IT People

SUMMARY:

Extensive experience in the sales and customer service environment which includes and supporting new sales and technical support representatives. Organized and developed procedures for processes and maintained customer accounts. Extensive years of experience as a Customer Care, Sales, and Technical support representative.

COMPUTER KNOWLEDGE:

Microsoft Office Suite, SAP, Oracle CRM, Accurint, Ark Owl

P ROFESSIONAL EXPERIENCE:

Confidential, Westborough, MA

Customer Care/Helpdesk Specialist

Responsibilities:

Duties included resolving customer issues by providing technical troubleshooting for over 100 products including computers, Bluetooth speakers, headphones, stereo components, etc. Logistical changes for multinational accounts, assisting customers driven from media sources with purchase decisions and customer service inquiries.
Provided excellent customer service, sales ability, and troubleshooting which contributed to high customer satisfaction.
Answered inbound technical calls from customers in an efficient, courteous, and knowledgeable manner.
Earned a formidable reputation for providing excellent service for external and internal customers.
Assisted with installation and/or upgrade of software and hardware.
Demonstrated operational familiarity with iOS, OSX, Windows (7 - 10) and Android.
Provide technical assistance and support for issues relating to computers, cell phones, RF equipment, Wireless Headsets, and software.

Customer Service and Sales Representative

Confidential

Responsibilities:

Managed escalations per outlined processes to reduce returns and turn detractors into advocates.
Resolved sales and customer service inquiries related to all sales business segments by applying in-depth knowledge of Bose products, audio technologies, procedures, and alternatives.
Assisted end consumers, B2B clients, internal customers, and accommodation partners with making purchase decisions.
Participated fully in sessions, meetings, skill building and classes.

Confidential, Westborough, MA

Outside Sales Representative

Responsibilities:

Answering prospective customer inquiries regarding over 200 Bose products.
Participating in sessions, meetings, skill building and classes.
Achieving and exceeding monthly sales metrics

Confidential, Ashland, MA

Logistics Service Representative

Responsibilities:

Identified and escalated data or program specific issues to appropriate level of management.
Utilized clients’ third-party tools to provide entitled service to customers.
Responsible for multiple programs and working cross-functionally through programs to meet rapidly changing customer needs.
Ad hoc duties and special projects

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Customer Care/helpdesk Specialist Resume

Westborough, MA

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