Desktop Support Specialist Resume Farmington, CT - Hire IT People

SUMMARY:

IT professional with 7+ years of experience providing quick and client - focused technical support to 200+ users. 2+ years of that time was spent supporting the various executives in the building. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in Mac OSX and Windows operating systems, applications, and hardware with the ability to learn new tools and technologies quickly.

AREAS OF EXPERTISE:

Troubleshooting & Issue Resolution
End-user & Support
AV Teleconfernace Support
Client Relationship Management
Root Cause Analysis
System Implementation
Rapid Ticket Response Times
Detailed Documentation

TECHNICAL PROFICIENCIES:

Platforms: Windows 7 / 8 / 10, UNIX, Mac OS, iOS, Android

Hardware: Lenovo / HP desktops and notebooks, iPads, MacBook, iMac, Android Tablets, Printers, Ploycom, iPhone

Applications: Microsoft Office, iWork Suite, SCCM, Papercut, Apple Remote Desktop, DameWare, Adobe Creative Cloud, Polycom RPD, Citrix, Lumention HEAT

PROFESSIONAL EXPERIENCE:

Confidential, Farmington, CT

Desktop Support Specialist

Responsibilities:

Supports users/user groups on most aspects of user reported problems including software, hardware and peripheral equipment such as printers in a multiplatform environment.
Understands and applies customer service skills needed for each support scenario.
Work with users face to face on a daily basis to solve their IT issues
Also support users AV and VC needs in conference rooms and auditorium/large events and symposium.
This also includes working with users in all three sites over the phones taking calls from the x1414 helpdesk line.
Each call is triaged and resolved with a small amount of them being passed to the IT team in the customers’ location.
AV support has been extended to all BH support as well with the introduction of XPanel.
Support all facets of AV and VTC needs for professional events from outsire organisations using the 200+ seat Autotorium.
Raised IT approval raiting with the executive users during the coruse of my 2+ years of time. I Acomplished this by being flexable with my time and was able to support the staff on off hours and weekends.

Confidential, Hartford, CT

Student IT Systems / Network Specialist

Responsibilities:

Worked with CEN engineers in the field and in the datacenter deploying equipment ranging from Cisco ME3600 to ASR9000 series routers.
Also worked closely with the engineers configuring and debugging Cisco hardware.
Was the Main point of contact for Confidential NOC service while keeping the NOC database up to date.

Confidential, New Britain, CT

AV Technical Services

Responsibilities:

Worked with production level sound and lighting boards, along with various projection systems to provide technical services to clients for their events on campus.
The events would range from small club meetings to large auditorium events with outside companies.

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Desktop Support Specialist Resume

Farmington, CT

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