Computer Technician Resume Washington, DC - Hire IT People

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

KNOWLEDGEABLE AREAS:

Office 365
Virus/spyware removal
Desktop/Laptop repair
Kentico
Multiple application support
Operating system installation
TCP/IP
Testing Applications
Documents preparation
Windows Server 2008/2012
Ports and Protocols
System restoration
Windows XP/7 Migration
System Backups
Spiceworks ticketing systems
Windows OS troubleshooting
Active Directory
Switches/routers
Hardware Installation

EXPERIENCE:

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed Windows XP/Vista/Windows 7
Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
Active Directory - Resetting user accounts and Passwords

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Computer Technician Resume

Washington, DC

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