Supervisor Resume Silver Spring, MD - Hire IT People

PROFILE:

Experienced Analyst with 16+ years of experience in Business Process Support. Proficient in collecting and analyzing data and forecasting results for implementation of Business Process Improvement strategies. Skillfully eloquent in written and verbal communications of complex subjects to diverse audiences. Highly successful working collaboratively and independently with an unwavering focus on meeting deadlines.

TECHNICAL EXPERTISE:

Microsoft PowerPoint
Excel
Word
Outlook
SharePoint
Access
Visio
Microsoft Visual Basic
Visual Basic for Applications (VBA)
Structured Query Language (SQL)

PROFESSIONAL EXPERIENCE:

Supervisor

Confidential, Silver Spring, MD

Responsibilities:

Recovered $2.8M in savings through Organizational budget analysis
Implemented process improvement for Life Balance program that resulted in $983K savings
Introduced Microsoft SharePoint improving team collaboration
Presented organizational performance to leadership
Forecasted month - end and year-end results
Calculated modified targets needed to reach month-end and year-end goals ed 3 Ovation s for Performance Excellence

Senior Analyst

Confidential, Silver Spring, MD

Responsibilities:

Deployed text messaging functionality to the organization that reduced customer contact cancellations by 72%
Designed the Region Weekly Scorecard that housed approximately 310+ measures ed an Ovation for leading Customer Communications initiatives

Analyst

Confidential, Baltimore, MD

Responsibilities:

Trained over three dozen field staff on Capacity Creation Process ( Confidential ) application
Represented organization on a broader standards committee
Drafted technical requirements for the Installation and Engineering Supplier Report Card ed Network Operations Confidential Excellence

Specialist

Confidential, Cockeysville, MD

Responsibilities:

Deployed Dispatch Self Service Confirmation saving the company $4.5M in missed dispatch costs
Customized applications resulting in approximately $40k in savings
Led the Due Date minus 4 (DD - 4) Customer Contact Portal ( Confidential ) email functionality rollout in Potomac region

Confidential

Specialist, Baltimore, MD

Responsibilities:

Analyzed data for a High - Speed Internet ( Confidential ) Disconnects project that yielded $2.5M in savings
Initiated self-paced learning to provide solutions via the Microsoft coding language (VBA)
Created customized applications via VBA that resulted in approximately $60k in savings

Confidential

Senior Advocate, Damascus, MD

Responsibilities:

Orchestrate a 441% increase in compensation paid by insurance company for damages
Assist in resolution of personal banking fraud matters recovering $3k in stolen funds
Navigate personal vehicle collision restoration process
Capitalize on resources available to Maryland senior residents

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Supervisor Resume

Silver Spring, MD

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