PROFESSIONAL SUMMARY:

• Dedicated customer - focused administrative professional offering considerable experience in self-directed positions. requiring effective support, secretarial planning, and support of daily operational and administrative functions.
• Planning and organizational skills with over 10 years’ experience.
• Communicated professionally and appropriately; able to prioritize and complete multiple tasks and follow through to achieve project goals, effectively managing time.

SKILL:

• Document Control
• Project Management
• Information Processing
• Internet Research
• Excellent Writing Skills

SOFTWARE:

• Microsoft Office
• Visio
• SAP
• Google Mail
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Administrative Assistant

Responsibilities:

• Answered and directed phone calls, organized and scheduled meetings and appointments, maintained contact lists.
• Produced and distributed correspondence memos, letters, faxes and forms, assisted in the preparation of regularly scheduled reports and developed and maintained a filing system, wrote letters and emails in behalf of other office staff.
• Ordered office supplies, took dictation for monthly and quarterly meetings, provided general support to visitors, handled multiple projects, contributed to team efforts by accomplishing related results as needed.

Confidential, Winchester, VA

Inventory Associate

Responsibilities:

• Assigned to take inventory at various locations throughout Maryland, Western Maryland, Pennsylvania and Virginia and Washington, DC.
• Communicated with co-workers, the home office, and others to make sure that accurate records are being made of inventory and make sure no to miss any details when counting inventory or stock.

Confidential, Hagerstown, MD

Assistant Store Manager

Responsibilities:

• Greeted customers in a timely fashion while quickly determining their needs.
• Consistently improved the level of customer satisfaction and supervised staff.
• Mentored and trained staff members in accordance with company policies guidance with customer disputes, pricing errors, cash handling, security, stocking, etc.
• Ensured proper protocol was followed to guarantee that the store was opened and closed with fully stocked and faced shelves.
• Worked with management team to ensure sales goals were met and margins were maintained.
• Listened to staff concerns and implemented improvement initiatives where appropriate.

Confidential, Hagerstown, MD

Processing Specialist

Responsibilities:

• Matching (indexing), scanning and work station processing.
• Handled specialty merchant processing, as well as audit/control functions for all incoming dispute documentation.
• Performed resolution of items in accordance with department quality and production standards.
• Timely escalation of issues to management to identify trends or possible operation loss situations.
• Investigated complex inquires with written and verbal responses to the merchant internal and external.

Confidential, Hagerstown, MD

Administrative Assistant

Responsibilities:

• Coordinated with various staff for operational support activities; served as a liaison between departments and operating units of day-to-day administrative and operational problems.
• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also included travel and lodging arrangements.
• Prepared reports, special projects and organized and maintained files.
• Established and maintained electronic records management system for all incoming and outgoing correspondence.
• Organized, sorted and assigned mail distribution for all the employees.

Confidential, Hagerstown, MD

Customer Service Representative

Responsibilities:

• Provided solutions to complicated problems maintaining quality level for the responsibilities of this work.
• Provided support to the sales team, ensuring that all sales and services objectives were met.
• Assisted in the development of new policies and procedures as well as in the training of the new customer service representatives and associates.

Confidential, DC, MD, VA

Executive Assistant / Administrative Assistant

Responsibilities:

• Provided program support to the Vice President for International AIDS Programs as well as Center on AIDS & Community Health ( Confidential )
• Specifically responsible for conducting general administrative duties such as: word processing, drafting routine correspondence, sending and distributing faxes, filing, ordering supplies.
• Arranged travel, hotel and other transportation reservations for consultants and staff.
• Assisted with visa applications, travel expense reports and other fee requests.
• Supported team staff to designed and/or delivered project communications materials and TA services, program. development activities as required, including conducting internet and library searches in support of the preparation of proposals, abstracts, presentations and documents for publications.
• Assistant to the Director and Plant Managers of the Automotive Test Lab.
• Provided administrative support for the Director and Plant Managers of the Automotive Test Lab, ensuring that all data and procedures were correct for the use of SAP (Systems, Applications and Procedures) in maintaining purchasing, invoicing and database management for automotive products and lab testing. Arranged domestic and international travel. Distributed reports through SAP to Germany.
• Provided senior-level support to VPs, Directors and Managers in general office support.
• Provided administrative and research assistance for VP as well as Directors and other Managers, maintained the executive schedule and appointments, planning and executing meetings and agendas.
• Primary assistant to the Vice President and Chairman.
• Provided executive-level support to the Vice President of Technology and three direct reports with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
• Administered the Office of the President of Integrated Coast Guard Systems.
• Performed a variety of administrative functions within the ICGS System.
• Interfaced equally well with Lockheed Martin executives, management and support personnel on a daily basis to achieve work objectives.
• Served as Executive Assistant for senior-level personnel.
• Managed daily office operations, provided administrative support to the President and Vice President for information-management processes.