SUMMARY:

Experience working with multi - disciplinary matrixed teams publishing a variety of software design lifecycle (SDLC) documents, including but not limited to requirements and system design documents, operator guides, facility maintenance guides, end-user guides, planning and implementation guides, and business processes. Experience producing artifacts according to 508 compliance, CMMI, ISO, ITIL, PMBOK, and Agile methodology. Ability to communicate well both orally and in writing. Growth oriented, self-starter, creative problem solver, with flexibility to learn new products and technologies quickly. Experience writing content not related to software development.

EXPERTISE:

• Ensures documents are accurate, complete, meet editorial and / or government specifications and adhere to standards for quality, format, and style.
• Reviews project artifacts and documents for writing structure, clarity, and template observance.
• Provides feedback to others on revisions needed in a tactful and diplomatic manner.
• Ability to write, edit, and prepare graphic presentations of technical information.
• Experience organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitudes of the audience.
• Excellent research, writing, and communication skills.
• Analyzes target audience and determines appropriate level of detail.
• Tracks document progress and revisions and provides status reports to Project Managers.
• Ensures that style guidelines are followed across a project.
• Identifies opportunities for improved performance, increased effectiveness, and efficiency.
• Ability to communicate effectively both verbally and in writing.
• Proficient in English language and grammar.
• Assists with the creation and adherence to best practices and templates for all projects.
• Experience with IT Federal contracting.
• Ability to prioritize assignments.

TECHNICAL SKILLS:

Associated Tools: Proficient in Microsoft Word, Outlook, PowerPoint, Excel Visio; Skype for Business, Adobe Professional. SharePoint. Snagit.

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Sr. Specialist

Responsibilities:

• Member, Documentation Management team, State and Local Transportation Services.
• Edited SDLC documents, including Detail Design documents, Reports Design documents, Implementation plans, Facility Maintenance documents, and User guides.
• Developed, wrote, edited and updated materials with supporting graphics.
• Worked with design, development, test, and support staff to obtain source information and to prepare and publish documentation.
• Developed working knowledge of JAMA.
• Member, Services Management team, Information Technology Information System Services (ITISS), U.S. Nuclear Regulatory Commission (NRC).
• Responsible for maintaining, improving Knowledge Management (KM) system and database.
• Setup Remedy KM data base with data and information to assist first tier help desk personnel to respond rapidly to customer requests for assistance.
• Developed and implemented documentation review feature to enable DSFG personnel to review and / or approve documents through monthly email notifications.
• Compiled, authored, edited, and distributed monthly service management newsletter that served to keep approx.190 contract personnel abreast of operations, program and project management, and service management developments. Facilitated monthly in-house sessions for DSFG personnel.

Confidential, Columbia, MD

Technical Writer

Responsibilities:

• Updated and edited standard operating procedures (SOPs), user manuals, service manuals, and related technical publications for Medicare recovery unit working in 508 Compliance mode.

Confidential, Columbia, MD

Documentation Specialist

Responsibilities:

• Met with users, gathered requirements, developed, wrote, edited, and published standard operating procedures, user guides, and IT system documentation for Service Delivery.
• Developed document templates and pre-draft and final draft checklists for use by all Service Delivery staff.
• Conducted introductory documentation sessions and functioned as documentation consultant.
• Working with the Vice President, Service Delivery researched and wrote a series of Service Delivery newsletter articles on the quality management system (QMS) to increase awareness and understanding of QMS.

Confidential, Fairfax, VA

Sr. Technical Writer

Responsibilities:

• Met with users, gathered requirements, developed, wrote, edited, and published standard operating procedures and IT system documentation for geospatial satellite legacy systems for Confidential, Satellite Data Processing and Distribution division.

Confidential, Montvale, NJ

Sr. Technical Writer

Responsibilities:

• Designed and documented large multi document IT documentation system with emphasis on access and navigation for mortgage origination system for business systems development team.
• Gathered data, wrote, formatted, edited, and published online and in hardcopy format.

Confidential, New York, NY

Information Architect / Content Analyst

Responsibilities:

• As part of a project team, helped clients identify content delivery options, analyzed content designed for online delivery, and made recommendations that would satisfy client business requirements.
• Wrote, re-wrote, and re-organized content to maximize its effectiveness online
• Built knowledge maps, site structure documents, content specifications, and style and usage guides.