Training Specialist/Instructor Resume Arlington, VA - Hire IT People

SUMMARY:

Senior Technical Trainer, Technical Writer and Customer Support Specialist with 20+ years’ experience providing tailored training solutions, practical user documentation, and timely customer assistance focused on keeping people and systems productive.
Proficient in providing assistance remotely and shoulder - to-shoulder, both domestically and internationally.
Communicates easily with technical and non-technical co-workers and clients.
Excellent written and presentation skills.
Experienced working with groups (large and small) and individuals.
Practiced with classroom and web-based instructional methodologies.
Resourceful problem solver experienced at trouble-shooting customer operational issues and providing workable solutions.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Training Specialist/Instructor

Responsibilities:

Brought in as part of a new team to rework the Joint Staff Action Process (JSAP) training program. Analyzed, designed, developed, implemented and evaluated new classes; Intro to JSAP Application, Responsive Writing for the Joint Staff, and Coordinating Actions.
Provided support to Action Officers both shoulder-to-shoulder and over the phone.
Facilitated On-boarding sessions of new personnel.
Quickly learned JKO eLearning sys to provide SysAdmin help and manage classes.

Confidential, Arlington, VA

Technical Training Specialist

Responsibilities:

Assisted JS personnel with SharePoint issues as a member of the Confidential team since 01/18.
As a member of the Engineering Support team in the JCS J6 provided the Joint Staff and the JSP with training and documentation.
Created and produced Trifolds, training aids and manuals on everything from new desktop VTC systems for VIPs to quick reference MS Office aids for users, and tech walk-throughs for Service Desk personnel for WIN10 migrations. Created testing scripts for WIN10 migration, and helped manage the testing team.
Embraced the Tanium System Solution. Created classes & training materials, and trained engineers and Service Desk personnel on how to use it. I also assist staff with formatting queries for their research using Tanium.

Confidential, Bethesda, MD

Clinical Application Trainer

Responsibilities:

As a member of the AHLTA Plus Team - Informatics division of IT - worked with staff of Walter Reed National Military Medical Center.
I nterviewed, performed workflow analysis, & identified areas to improve efficiencies. Provided gap analysis to clinic leaders.
Trained/coached personnel in better AHLTA practices, shared best practices gathered from other clinics and suggested other steps to improve overall clinic functionality.

Confidential, Rockville, MD

Senior Technical Trainer

Responsibilities:

Developed technical courses and materials for Confidential (Health Center Grant MIS) using MS Office and Adobe Captivate software.
Presented courses and provided one-on-one training to federal and contract personnel.

Confidential, Washington, DC

Technical Trainer

Responsibilities:

Developed technical courses and materials. Taught group and 1-on-1 classes to foreign and domestic Confidential employees for Onboarding, Digital Security, Presentation Skills, and Google Applications.
Provided A/V and IT support for Confidential sponsored events and conferences.
Resolved Remedy Trouble Ticket incidents on PC, network, telephony, and A/V issues.

Confidential

Technical Trainer

Responsibilities:

Primary trainer presenting ‘ Confidential ’ (a telephone management system), averaging 100+ days on the road and billing greater than $100k annually. Trained other instructors and created instructor’s materials. Maintained Windows application servers and PC’s.
Created and updated technical documentation, and developed CBT courses.
Provided voice-overs for eLearning using Captivate, MS Office, and audio editors.
Performed sales demos, installation site surveys, and customer product integrations.