IT support Technician Resume

SUMMARY:

Resourceful and diligent recent CompTIA A+ certified graduate with experience seeking work as an entry level Help Desk Technician that offers me a consistently positive atmosphere to learn and improve as well implement new technologies for the betterment of the organization.
Offering skills in technical support, software troubleshooting and installation along with some hands - on experience.
Keen eye on latest developments in technology and up to date with the current software and hardware knowledge to assist end-users efficiently.

SKILL:

EXPERIENCE:

Confidential

IT support Technician

Responsibilities:

Operated as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 15 tickets per day.
Users and Computers management in an Active Directory environment.
Telephone and VOIP support.
Hardware and software installations, repairs, and upgrades for Windows 7, 8, and 10.
Remote access users for external repair issues.
Escalate helpdesk tickets for Tier 2-3 support.
Troubleshooting network operating system, software and hardware
Being familiar with network operating system, software and hardware
Worked within a ticketing system and create documentation for new processes
Trained staff to maximize the potential of existing technology
Take new users through the orientation process
Provided individual support and upon request
Provided recommendations about support and information access
Maintained an updated inventory of software, hardware and resources
Demonstrated aptitude for continuous learning and innovative thinking

Confidential

Help Desk Support

Responsibilities:

Operated as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 5 tickets per day.
Hardware/Software troubleshooting and installations.
E-mail access and administration.
Users and Computers management in an Active Directory environment.
Desktop troubleshooting and maintenance.
Enterprise application support and administration.
Telephone and VOIP support.
Hardware and software installations, repairs, and upgrades for Windows 7, 8, and 10.
Performed Microsoft Office 2010, 2013, 2016 troubleshooting.
Used Active Directory to reset passwords, changing employees’ permissions inside the network, added and deleted users, and adding devices to the network.
Remote access users for external repair issues.
Escalate helpdesk tickets for Tier 2-3 support.

Confidential, Woodbridge, VA

Customer Service Cashier

Responsibilities:

Delivered excellent customer service with a positive, professional attitude
Accurately and efficiently ring on register
Processed layaways, returns, and exchanges
Performed other tasks as assigned by manager from time-to-time
Responded to telephone inquiries by providing quality service to customers and associates.
Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Pioneered new accounts and maintained a strong, growing customer base.
Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.

Confidential, Woodbridge, VA

Customer Service Associate

Responsibilities:

Confidential

Data Entry Supervisor

Responsibilities:

Reviewed all data to entering the data base.
Entered all hard copy of SSR to the information system
Assisted with all date entry members and send the daily report data entry status to the top Manager
Worked at improving data entry rate and accuracy.
Handled data with utmost care and confidentiality
Assisted in development of better data management and data entry process.