SUMMARY:

• Over 10 years of analytical experience working closely with clients, project manager, core technical team members and other project stakeholders to provide leadership throughout the Software Development Life Cycle.
• Identify risks, dependencies, create detailed business and technical requirements documentation, process and workflow analysis.
• Create wireframes, screen mockups and develop training materials.
• Prioritize workloads based on business needs and proven ability to work in a fast - paced IT environment with quickly changing priorities.

SKILLS:

Team Foundation Server, Microsoft Dynamics (CRM), SharePoint, Remedy, JIRA, PowerPoint, Balsamiq, Express Connect, InsuranceNow, Report Builder, SQL, Visio, Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio), Visual Studio.

EXPERIENCE:

Confidential, Scottsdale, AZ

Requirements Analyst

Responsibilities:

• Collaborated to define integrations or configurations necessary for a functioning policy issuance and administration system for the E&S Contract Property & Casualty and Private Client Organizations. Core functionalities including Access Control/Security, Producer Information and Internal User, Forms, Documentation Management and Integration with Downstream Systems.
• Communicated effectively with Product Owner and project teams regarding Underwriting Solution Programs ensuring project requirements are executable, testable and complete.
• Participated in all sprint meetings such as planning, daily stand-ups, sprint review and retrospectives.
• Collaborated with developers and/or end users asking questions during grooming sessions that help clarify the definition of done.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Developed requirements and workflows for solicitation and purchase of commercial quality enterprise managements systems.
• Worked to determine the objective of laboratory improvements based on workflow and business process information.
• Collaborated as part of an iternational implementation team to ensure proposed technical design meets the clients business requirements, desired project objectives and LIMS strategy.
• Interfaced with clients to participate in all aspects of client projects involving analysis, design, configuration, integration and maintenance of LIMS systems.
• Utilized Requirements Trace Matrix (RTM) to document and track requirements.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Responsible for communicating with all levels to gather requirements and conduct research for development and customizations of Microsoft Dynamics Customer Relationship Management (CRM) and applications that link to the CRM.
• Coordinated UAT Testing, training schedules and train the trainer sessions for the implementation of new applications. Created User Guides and maintained existing materials to reflect changes in business process, policies and/or system enhancements.
• Consult with clients to develop process flows, learning objectives, design test to evaluate learning comprehension and proficiency checklist that meet state standards.
• Utilized Team Foundation Server to track user stories, tasks and manage backlog items.
• Participated in daily stand-up meetings, schedule team meetings and document client feedback for product demonstrations presented throughout the development process.

Confidential, Phoenix, AZ

Business Analyst / Scrum Master

Responsibilities:

• Responsible for consulting with the client to collect requirements and content subject matter for enhancements to existing or new applications. Communicate requirements to technology team through user stories with conditions and business requirement documents.
• Utilized Team Foundation Server to build sprint iterations, writing tasks, manage backlog items, and burn down reporting.
• Lead Business Analyst for the design of a Learning Management System. The Learning Management System is a digital classroom that allows course blogs, classroom discussions, and collaborative learning.
• Consult with clients to develop process flows, learning objectives, design test to evaluate learning comprehension and proficiency checklists.
• Facilitated daily stand-up meetings, schedule team workshops, and hour estimations. Review past sprints for open items remaining and consult with QA for status. Update sprint boards and conduct spot checks on random items to verify backlog item statuses. Calculating development hours to determine sprint start and end dates.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Collaborated with the Secretary of State Office as lead Analyst for Confidential Systems Division on the Arizona Address Confidentiality Program.
• Utilize Visio to capture the flow of data between Confidential divisions, gather business requirements, and document a comprehensive description of proposed solutions within mandated policies and regulations.
• Established appropriate business contacts within the agency to define existing process flow, and problematic elements embedded in current procedures.
• Collaborated with State Analyst to update current processes and procedures by incorporating the SDLC methodology. Create and document new procedures for agency distribution.
• Maintained project work plans, conduct UAT testing and created User Guides to reflect changes to user interface and process data flow.

Confidential, Phoenix, AZ

Business Intelligence Analyst

Responsibilities:

• Facilitated requirements meetings and partner with business SME to gather, maintain and update requirements documents for new applications and application enhancements. Attended internal project team meetings and provided status on assigned task/deliverables to Project Manager.
• Created project documentation such as workflow diagrams, and user guides to be used as educational resources for users once new applications have been implemented. Facilitated new application demonstrations to end users as “Train the Trainer” sessions before deployment.
• Demonstrated a sound understanding of the SLDC project methodologies while ensuring test cases were documented and executed for assigned projects. This includes the participation and completion of project launch providing testing for after hour deployments.
• Managed ticketing queue using Remedy by initiating customer contact within 24 hours, documenting progress of ticket status, and routing tickets in a timely manner to appropriate team/individual while adhering to SLA requirements.

Confidential, Tempe, AZ

Business Analyst

Responsibilities:

• Travelled to offsite medical facilities to participate in IT infrastructure consulting services for a complete system refresh of end-point devices for St. Joseph Health System.
• Liaisoned between the business and technical organization gathering requirements and facilitating meetings to discuss more complex IT infrastructure linked to external vendor equipment such as the Stryker system which controls fluid and blanket temperatures, surgical lighting, and anesthesia machines in the Operating Room.
• Interviewed clients to review departmental process flow, peak times, and staff levels. The location and inventory of desktops, thin clients, and “WOW’s” (workstation on wheels) were documented to further evaluate areas of high impact for the increased security measures for a single sign-on initiative (SSO).
• Utilized SharePoint as a centralized source to document facility data, processes, workflow, and end-point device inventory. In addition to maintaining data required for analysis, planning, and reporting purposes.

Confidential, Scottsdale, AZ

Sr. Business Analyst / Release Coordinator

Responsibilities:

• Release Coordinator for quarterly releases verifying project and testing documents are approved in proper sequence along with the recording of development changes and signoffs are documented for all projects scheduled for implementation. The responsibility of Release Coordinator was in addition to my Business Analyst duties which consist of gathering and writing requirements for pricing application changes/enhancements, business reports, resolving remedy ticket issues.
• Performed User Acceptance Testing (UAT) to verify application functioned as the business requested. Assisted users in regression testing when needed, and support users after release of the software.
• Developed workflow diagrams and screen mock-ups to be included with business requirements as a visual for the technical team for business reporting and application enhancements. Provide developers with a before and after example of system functionality.
• Completed and passed all annual HIPAA compliance testing.
• Utilized Remedy to view, report, and document system and/or application issues. Conduct weekly meetings to provide test status of project work in progress and manage process for implementation readiness.

Confidential, Phoenix, AZ

Clinical Analyst

Responsibilities:

• Maintained application stability and provide 24 hour (on call) support in addition to consultation responsibilities for Cerner Millennium Solutions and clinical applications regarding operations, input/output, reporting, and general operational procedures. This process includes the troubleshooting lab and pharmacy orders, charting notes and doctor approvals within the application.
• Travelled to medical facilities to participate in software implementations and upgrades. Responsibilities included the verification of electronic data transfer of patient orders, and patient demographics to and from other Cerner software applications within the Millennium suite such as PharmNet, PathNet, RadNet, and ER.
• Consult with end users and the development team to review solution design for the purpose of gathering and writing business requirements in addition to the effect of changes to other areas within the application(s).
• Performed User Acceptance Test (UAT). Provided support users after software.
• Identified, analyzed and formulated methods to correct issues by recreating test patients and test scenarios to validate test results in multiple testing environments.
• Completed and passed all annual HIPAA compliance testing.
• Used Remedy to track and document system functionality.