Lead Desktop Consultant Resume Washington, DC - Hire IT People

SUMMARY:

A dedicated and proactive professional who fosters a positive team environment. Goal - oriented self-starter who is motivated to succeed. Ability to multi-task and juggle competing priorities utilizing critical problem-solving skills, and ability to work both independently and as part of a team. Excellent communication and customer service skills. Resilient and results-oriented, geared toward efficiency.

TECHNICAL SKILLS:

SOFTWARE EXPERIENCE: MS-Outlook, Microsoft Office products, Norton Anti-Virus; Adobe products (Illustrator, Connect), Skype.

HARDWARE EXPERIENCE: Processing units (desktop and laptops), network printers.

OPERATING SYSTEM: Windows (XP, 7, 8.1, 10), Windows Server (2003 & 2008), Linux, Android Operating System, iOS

OTHER SKILLS: Adobe Acrobat, Photo shop and Illustrator

WORK EXPERIENCE:

Confidential, Washington, DC

Lead Desktop Consultant

Responsibilities:

Handling, transferring, and securing of Classified and Sensitive documentation.
Recommend and ensure compliance with policies, procedures, and standards.
Respond to requests for technical assistance in person, via phone and remotely.
Walk users through installing local and network hardware devices such as printers on workstations.
Act as a front-line interface to customers, accepting trouble reports, documenting and dispatching them to appropriate personnel and/or carriers
Maintain operational procedures and logs and create tickets to document all break/fix incident
Utilize the Asset Management ticketing system to track/route problems or requests and document solutions.
Identify and escalate incidents requiring urgent attention to Tier II and III support.
Respond to technical issues by phone or email, remotely access users’ desktop, and troubleshoot/ resolve software/login issues.
Knowledgeable and experienced in managing a customer-focused operation.
Provide a higher level of technical service to increase first call resolution and customer satisfaction.
Product shipping and receiving

Confidential, Oxon Hill, MD

Assistant Manager, Customer Service Rep.

Responsibilities:

Worked independently or in conjunction with the manager to perform daily restaurant operations.
Demonstrated exceptional customer service, ensured customer satisfaction and a quality experience.
Addressed customer concerns on the phone and in person
Developed valuable administrative skills
Extensive experience on handling currency and basic administrative programs
Supervised large teams of colleagues of approximately ten or more.
Worked independently, or in a group setting providing all aspects of computer help desk support such as troubleshooting, onboarding, maintenance to multiple colleagues
Managing staff, including hiring,, scheduling work assignments and conducting evaluations
Negotiating, writing and reporting on internal and external service level agreements

Confidential

Help Desk (Summer Intern)

Responsibilities:

Work collectively with security assessment groups that applied security policies to medical service providers
Configured and imaged laptops (utilizing Ghost application) to allow for vulnerability mitigation onsite trips.
Assist with troubleshooting Microsoft applications on the laptops which include restoring personal files, configuring MS Office Suite, and restoring connection of Outlook application.
Identify and escalate incidents requiring urgent attention to Tier II and Tier III support.
Respond to technical issues by phone or email, and troubleshoot/resolve software/login issues.

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Lead Desktop Consultant Resume

Washington, DC

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