Level 2 Desktop Technician Resume Hartford, CT - Hire IT People

TECHNICAL SKILLS:

Software: Windows 7, Windows XP, Windows 2003 Server edition, Windows 2000, Windows 98, Dreamweaver CS5, Paint shop pro 8,X, Microsoft office 2003/7/10, Hamatchi, Norton antivirus, Mcafee, Norton Ghost, Registry cleaner, Spyware doctor, Hyperterminal, Leapftp, Mindjet Manager 8, Norton Burning Rom, Hiren’s boot cd, Ultimate boot cd, Truecrypt, Remedy 7,Alteris,ServiceNow Ticketing system

WORK EXPERIENCE:

Level 2 Desktop Technician

Confidential, Hartford, CT

Responsibilities:

Assist with windows 7 migration

Installation Technician

Confidential, Boston, MA

Responsibilities:

Windows 7 Installation and support

Installation Technician

Confidential, Farmington, CT

Responsibilities:

Installing VoIP Avaya phones logging in and making sure they work.
Installing and racking Avaya gateway.
Flashing firmware on the gateway.

Desktop Technician

Confidential, Winsor, CT

Responsibilities:

Assist with windows 7 migration
Cisco phone, Blackberry TPM Chip support
Update and document information
Alteris image building

Level 2 Desktop Technician

Confidential, Hartford, CT

Responsibilities:

Assisting with computer migration to newer desktop and laptop models
Installing and deinstalling software
Troubleshooting issues such as blue screens and login issues
Assist with windows 7 migration
Alterics image building

Desktop Technician

Confidential, New Haven, CT

Responsibilities:

Setting up HP printers with the correct ip address
Supporting end users with outlook and login issues

Desktop Technician

Confidential, New Haven, CT

Responsibilities:

Unpacking and hooking up Confidential computers
Setting up outlook with exchange
Transferring files from old pc to the new ones

Testing Technician

Confidential, New Britain, CT

Responsibilities:

Responsible for testing TVs, GPS systems and printers and making sure they are in correct working order

Installation Technician

Confidential, Hartford, CT

Responsibilities:

Responsible for installing desktop machines and setting up software according to client specifications in a Windows XP environment.
Installing LAN and local printers
Running Ethernet cables and attaching them to desktop computers.

Field Technician

Confidential, Wallingford, CT

Responsibilities:

Responsible for general troubleshooting of patient service center locations and doctor office locations in a windows environment
Installing new LaserJet printers, label printers, towers, monitors, DSL, cable modems and setting up Cisco routers
Installing software and configuring according to clients specifications
Training clients on how to use the new equipment and software

Desktop Technician

Confidential, Hartford, CT

Responsibilities:

Responsible for disconnecting computer towers, monitors, printers and scanners in Confidential office and connecting them in the Bloomfield office
Supporting clients with hardware issues caused by the move including printer driver installation cable replacements and moving equipment according to client specifications
Mapping clients to network printers

Lead Technician

Confidential, Newington, CT

Responsibilities:

Deployment of new Confidential computers and removal of old computers including desktops and monitors
Responsible for writing down asset tags and e - mailing them to the project manager

Runner

Confidential, Hartford, CT

Responsibilities:

Confidential laptops and desktops computer replacement responsible for hooking up computers and connecting to network

Level 1 Help Desk

Confidential, Hartford, CT

Responsibilities:

Responsible for taking level 1 support calls and putting them into the proprietary ticketing system for issues including vpn access phone system software and proprietary medical software
Windows Server 2003 Active Directory password resets
Remote desktop support for Internet Explorer Outlook 2002 Windows XP Excel 2002, Word 2002 and proprietary software

Service Technician

Confidential, Phoenix, Arizona

Responsibilities:

Memory upgrades on servers and workstations
Raid system setup and hard drive replacements
Motherboard replacements

General Manager

Confidential, New Britain, CT

Responsibilities:

Responsible for the administration of the local area workgroup including help desk responsibilities. Windows XP, Outlook 2003, Word 2003, Excel 2003 Firefox & Virus protection software
Setup & Manage Kyozou inventory system and web site including SSL certificate created temple and integrated with the inventory system.
LaserJet and thermal Printers maintenance
Setup & Maintain network security (firewall) & Windows based Surveillance system including remote access
Responsible for managing a team of online e-sales, including training on how to use inventory system and how to test the functions of digital cameras, camcorders, projectors, gps systems, laptops, desktops, printer scanners and fax machines to make sure they are in correct working order

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Level 2 Desktop Technician Resume

Hartford, CT

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