PC Support/Operations Lead Resume

TECHNOLOGY PROFESSIONAL:

Confidential

PC Support/Operations Lead

Responsibilities:

Creating and updating tickets in Spiceworks ticketing system, PC builds, virus removal, PC troubleshooting, hardware upgrades, software installations on desktop and laptop PC's.
Remote troubleshooting, answering help desk calls and tickets, rotation of being on - call.
MS Office 365
Windows 7, Windows 8, Windows 10
Webroot anti-virus
Teamviewer, LogMein, GoToAssist

PC Support/Operations Lead

Confidential

Responsibilities:

Duties performed were PC troubleshooting, network troubleshooting, internet troubleshooting wired and wireless, printer troubleshooting, mobile device troubleshooting with android, iphone, and ipads.
Administering in active directory, unlocking accounts, resetting passwords, assigning permissions; network monitoring with Solar Winds, troubleshooting network cabling, and network switches.
Troubleshooting software issues with MS Office 365 and installation.
Windows 7, Windows 10
MS Office 365
Solar Winds
Active Directory
Network switches, ethernet cabling, APC UPS
Zebra & Ricoh printers

IT Lead Desktop Support

Confidential

Responsibilities:

Supporting high level Executive end users with laptop hardware and software issues with MS Office 365, Citrix plug-ins, VPN connectivity issues, WiFi/LAN connectivity troubleshooting, hardware failure, printer issues, reimaging laptops with Windows 7, 8 & 10 operating systems.
Troubleshooting of androids, iPhones, iPads, Cisco phone systems, and wireless Plantronics headsets.
AV support, setup for board meetings, troubleshoot and configuring of clickshare
Cisco phone system, Plantronics headsets
ClickShare

Desktop Support

Confidential

Responsibilities:

I assisted with a PC rollout upgrading users from their current Confidential PC to a newer model Confidential PC.
I also assisted with troubleshooting PC’s when the end user had any issues with printing, accessing the internet, monitor failure, virus removal, and network connectivity issues on the PC end.

Desktop Support

Confidential, Allentown, PA

Responsibilities:

Duties performed troubleshooting on desktops, laptops on XP, Windows 7 rollout, troubleshooting registry problems, slowness/freezing issues, ad account administration, SCCM software pushes, and repair on SCCM for the end user.
Supported Wifi connection issues, troubleshooting dual display configurations, windows profile issues, re-imaging desktops and laptops using Ghost on a daily basis.
Performed break fix with desktops, laptops, and upgrades.
Utilized Ultra VNC and Remote Desktop to remotely troubleshoot, troubleshooting Avaya phone systems.
Windows XP, Windows 7
Ghost
SCCM
Avaya phone systems