Desktop Platform Engineer Resume Philadelphia, PA - Hire IT People

KEY TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Philadelphia, PA

Desktop Platform Engineer

Responsibilities:

Evaluate incoming software for enterprise compatibility and usability.
Determine company standards for company iOS and Windows based tablets.
Windows application packaging and/or re - packaging using Flexera InstallShield tools.
Mac OS application packaging and re-packaging using Casper Composer and/or Packages for Mac.
Development, deployment, and maintenance of computer images using MS System Center Configuration Manager 2012 and MS Deployment Toolkit and Casper Imaging, respectfully.
Install and troubleshoot applications for Mac OS X.
Manage and deploy Mac OS applications using Casper Admin and Jamf Software Server.
Windows 10 and Office 2013 implementation. iOS mobile device management using Jamf Pro and IBM MaaS360.

Confidential, Cincinnati, OH

Application Packaging Expert

Responsibilities:

Working in an Application Packaging role for standardised and ‘locked down’ environments.
Application virtualization through VMWare ThinApp.
Documentation of all tasks, activities, relating to the Application Packaging role .
Manage packaging projects with Wise Packaging Studio.
Work with requestors with testing and reconfiguring packages for different lines of businesses and languages.

Confidential, Philadelphia, PA

Desktop Engineer

Responsibilities:

Evaluate software for enterprise compatibility and usability.
Determine company standards for company hardware, including desktops, laptops, printers, and high end pc’s.
Application packaging and/or re-packaging using Wise Package Studio for desktop and server deployments.
Corporate wide electronic software distribution using MS System Center Configuration Manager 2007.
Evaluated, implemented, and maintaining a desktop/Citrix performance monitoring tool, Citrix EdgeSight Server and providing requested reports to support teams.
Development, deployment, and maintenance of all computer images for each hardware platform in use through using MS System Center Configuration Manager 2007 and Symantec Ghost.
Install and troubleshoot applications for Mac OS X.
Responsible for upgrading the enterprise to MS Office 2007, MS Office 2010, and Windows 7.

Confidential, Philadelphia, PA

Technical Support Analyst

Responsibilities:

Create and manage user accounts and directory access via Active Directory.
Create MS Exchange mailboxes and internet email addresses.
Provide internet access via Cisco Secure ACS.
Provide Level 2 deskside software support for onsite users.
Evaluate hardware failures, reassign for warranty work, and repair out warranty machines.
Prepare unattended MS security patch installation CD-ROM’s for remote users.
Update non-docked laptops with MS security patches and virus definitions.
Inventory and track incoming software and licenses for the Desktop Support Services group.
Install and support personal handheld devices (Palm/PocketPc)

Confidential, Philadelphia, PA

Technical Support Analyst

Responsibilities:

Provide Level 1 support via phone or email.
Assist Level 2 and 3 technicians with desk side support calls of hardware/software problem resolution.
Configure and deploy software/hardware to meet employee needs.
Provide helpdesk support to the internal employee network and the external client network.
Prepare unattended MS security patch installation CD-ROM’s for remote users.
Update non-docked laptops with MS security patches and virus definitions.
Inventory and track incoming software for the Desktop Support Services group.